1) Payment Policy
We request payment via invoice on a termly basis. No refunds are given for days when the student is not in attendance. Payment instalments can be created upon request.
Discount: A 10% family discount is offered when two or more members of the family dance with Dancecode.
A 10% discount is also offered to students who attend more than one class per week.

Late Payment: Should fees not be settled within two weeks that the invoice is due, and contact has not been made to our team, the student may be asked to cease to attend.
Private lessons: A 48hr cancellation notice in writing via email to Dancecode must be given for private classes. Otherwise, fees will remain payable. Should you give 48hrs notice, Dancecode will reschedule the private lesson.
Workshops: Places are only secured once full payment has been made. No refunds apply to all workshops unless it’s canceled by Dancecode due to a fault on the company’s behalf.
Cancellation of Classes: If classes are cancelled due to the fault of the company, fees will be deducted from the following term’s fees or the time will be made up. This will be done at the discretion of Dancecode. We will not be financially liable for classes or dates cancelled due to events beyond our reasonable control. We retain the right to change the advertised program of classes in the event of illness or other circumstances beyond our control such as bad weather.
Dancecode reserves the right to change fees without prior notice. However, we will endeavor to inform parents and carers of any changes as soon as possible.

2) Cancellation of Monthly Notice Policy
Notice of four weeks must be given in writing if a child wishes to cease attending lessons. Fees will still be due even if the student is unable to attend class until the completion of the notice period. Please contact Dancecode if you need to pause your membership.

3) Attendance Policy
In order to prepare for shows and upcoming events, it is a fundamental necessity for the teacher/choreographer to have the time to work with the students; therefore all pupils are expected to meet a 80% minimum attendance. Parents are asked to contact us when their child is absent giving an indication of the reason. When working towards group choreography for competitions or performances, should attendance drop bellow 80% we reserve the right to alter students’ positions and if deemed necessary, he/she will be removed from a section or the whole piece. During this time, should the student be suffering with an injury, they are encouraged to still attend the class to watch and take notes of the choreography while sitting down. Only if the student is physically unwell, or a risk to their classmates, should they miss their class.

Exam training: Students working towards examinations will be entered into the exam at the teacher’s discretion. Only once the required standard is attained will students be put forward for examinations. Should their attendance fall below the minimum, we reserve the right to postpone their examination date. Any cost we incur on will be invoiced to the parent/carer.

4) Lateness Policy
Students are expected to arrive on time. Dance is a physical activity that requires the body to be warmed up in order to execute movement safely. Late students miss the proper warm-up and therefore may sustain an injury. Students who arrive more than 10 minutes late may be asked to observe the class for reasons of health and safety.

5) Dress Code & Lost Property Policy
Students must present themselves in a tidy manner at all times.
Lessons: Correct uniforms must always be worn. Students who are not dressed appropriately may not be allowed to take a class. If you have any questions regarding the dress code for a particular lesson, please visit our website: www.dancecodemk.com 
Footwear: Students must wear the appropriate footwear for a particular style. Students must change into this footwear before starting their class. Footwear that has been worn outside cannot be accepted due to health & safety reasons.
Dancecode do not accept responsibility for items lost or stolen, although anything we do find will be kept in a safe space with their teacher until the next class the student attends.

6) Behaviour Policy
During sessions, students are expected to behave in a polite manner. They are expected to listen and we discourage unnecessary talking. We want all of our students to have fun, however if a student is causing disruption to others’ learning, the teacher reserves the right to remove the student from the class and discuss further action with the parent. If their behaviour does not improve, we reserve the right to not accept the student in future classes. 
Any unacceptable behavior from students and/or parents/carers will not be tolerated. Unacceptable behaviour may result in exclusion from current and/or further activities. 

7) Anti-Bullying Policy
Dancecode recognise that every child has the right to enjoy a life free from bullying; therefore we will always take all allegations of bullying seriously and are committed to deal with it effectively when it does happen. We will always endeavour to work with students and parents to prevent this from happening.

8) Health and Safety
Dancecode take their responsibility seriously to ensure the health and safety of all participants, teachers, and volunteers; and takes appropriate measures to make sure the environment is safe for all.
Dancecode will undertake regular risk assessments regarding premises hired and any concerns will be raised with the providers.
Dance is as an active engagement as any sport, and whilst every effort is made to avoid them, injuries can happen. There will always be a First Aider on hand to perform first aid at the scene, and we will communicate any further action (e.g. doctor/ hospital visit) with the parent at pick up.

9) Appropriate Physical Contact Policy
Teaching dance is a physical activity and appropriate physical contact between students and teachers in class is essential to training. Dancecode recognise that such physical contact is a potentially complex area, and the company also fully recognises it’s responsibilities for safeguarding students and teachers and for protecting their welfare.
The following principles and procedures are in place to fulfill the company’s obligations:
a. Contact by the teacher is made with a particular awareness of the needs of each individual to assist the dancer in correcting placement.
b. All teachers will treat any physical contact with due sensitivity and care, and with due regard for the wishes of the student.
c. Contact will not involve force or the use of any instrument.
d. Teachers will be mindful of location and avoid situations where they are isolated from the student; a one to one class should be held in studios and dance areas with windows or with the parent/carer present.
e. Students and parents are encouraged to discuss any worries with any member of staff or an independent listener.
f. Both students and teachers should feel free to report any concerns to the designated safeguarding lead, Jennifer Hashemi.

10) Media Use Rights Permission

From time to time, Dancecode will take photographs/videos in classes/productions/events that your child participates in with us. These photographs/videos will only be used for Dancecode marketing, promotion & social media.We ask parents/guardians to grant permission for Dancecode to take photographs and videos of the students. No personal information is ever used or linked to the photographs.
We ask for full rights to use the images resulting from the photography/video filming, and any reproductions or adaptations of the images for publicity or other purposes to help achieve our aims. This might include (but is not limited to), the right to use them in our printed and online publicity, social media, press releases and funding applications.

11) Safeguarding
Our prime responsibility is the welfare and wellbeing of all students in our care. As such, we believe that we have a duty to the children, parents/main carers and staff to act quickly and responsibly in any instance that may come to our attention.
All staff and volunteers employed directly by Dancecode will be DBS Checked before the commencement of their employment, first aid trained and covered under Dancecode LTD insurance. Should a visitor not have full DBS clearance they will not be left alone with minors.
You can find our full Child Protection Policy Statement on our website: www.dancecodemk.com . This policy sets out the procedures that will be taken if we have reason to believe a child in our care is subject to emotional, physical or sexual abuse or neglect.

Dancecode will not disclose your contact information to third parties except where the law allows or requires, or where you have given permission to do so.  We may from time to time contact you individually about other carefully selected Dancecode services which we think may be of interest to you.

Dancecode reserves the right to change these terms and conditions at any time for the benefit of the business, staff or participants.