MAKE•A•MA•JIG TERMS AND CONDITIONS

  1. GENERAL TERMS AND CONDITIONS

    1. Participation in program offered by MAKE•A•MA•JIG involves inherent risks, including but not limited to the use of materials and tools, exposure to loud noises, etc. Parents/legal guardians and participants acknowledge these risks and assume full responsibility for their child's participation.

    2. MAKE•A•MA•JIG exercises reasonable care in supervising programs to ensure the safety and well-being of participants. However, parents/legal guardians understand and agree that ultimate responsibility for their child's safety lies with them.

    3. MAKE•A•MA•JIG and its employees/instructors are not responsible for any injuries, damages, or losses that may occur during or as a result of any programs offered.

    4. In the event of a medical emergency, MAKE•A•MA•JIG will make every effort to contact parents/legal guardians and emergency contacts. However, MAKE•A•MA•JIG is not liable for any delay in obtaining medical assistance or for the consequences of such delay.

    5. Parents/legal guardians and participants hereby release, waive, and discharge MAKE•A•MA•JIG, its instructors, employees, agents, and representatives from any and all liability, claims, demands, actions, or causes of action arising out of or related to participation in any programs offered by the Company.

    6. This release and waiver of liability includes, without limitation, injuries, damages, or losses resulting from negligence, acts of omission, breach of duty, or any other act or omission by the Company, its instructors, employees, agents, or representatives.

    7. The safety of children is a priority. MAKE•A•MA•JIG will take reasonable measures to ensure a safe environment during classes.

    8. Parents are responsible for providing accurate medical and emergency contact information for their child.

    9. If you are unwell we ask that you please do not attend MAKE•A•MA•JIG.

    10. Misconduct or disruptive behaviour will not be tolerated.

    11. Children are expected to behave in a respectful and appropriate manner towards instructors, staff, fellow students, and any property belonging to MAKE•A•MA•JIG or other participants.

    12. Disruptive or dangerous behaviour may result in removal from the class without a refund.

    13. Any damage done to MAKE•A•MA•JIG property will require compensation by parents/carers of the child involved. 

    14. MAKE•A•MA•JIG will provide necessary materials for each class unless otherwise specified.

    15. Children are expected to use provided materials responsibly and respect the property of MAKE•A•MA•JIG.

    16. MAKE•A•MA•JIG may take photographs or videos of children during classes for promotional or educational purposes only with parental consent.

    17. MAKE•A•MA•JIG is fitted with security cameras for the safety and security of staff and students. This footage is securely stored. By participating in programs offered by MAKE•A•MA•JIG you consent to the filming of your children for security purposes. 

    18. MAKE•A•MA•JIG reserves the right to cancel or reschedule classes due to unforeseen circumstances.

    19. A store-credit or makeup lesson will be offered for cancelled classes at the discretion of the Management.

    20. Parents and students are not to arrive more than 5 minutes before their scheduled lesson, program or appointment.

    21. MAKE•A•MA•JIG is not responsible for child supervision outside of scheduled program times and is not responsible for any injuries, damages, or losses that may occur if a child is left unsupervised in store outside of scheduled lessons, classes or programs.

    22. MAKE•A•MA•JIG does not adopt a duty of care outside of scheduled lessons, classes or programs, therefore it is the parents responsibility to supervise their child until this time. 

    23. If an unsupervised child is left in store and causes damage to MAKE•A•MA•JIG property or members of the public including their possessions, including but not limited to stock, products, assets, infrastructure, personal items etc, the parents of the offending child will be responsible for monetary compensation for the losses of affected property.

    24. By participating in programs offered by MAKE•A•MA•JIG, you are agreeing to all terms and conditions.

    25. MAKE•A•MA•JIG reserves the right to update or modify these Terms at any time without prior notice. Your continued participation in our classes after any changes indicates your acceptance of the updated Terms.


MUSIC LESSONS

  1. PAYMENT POLICY

  1. At the start of every term an invoice containing the school term weeks and following holiday weeks will be issued.

  2. Payment can be made through the following methods:

    1. Paying in instalments: 

      1. Direct Debit via “Class Manager” paying down the invoice for the term in weekly instalments

    2. Paying for the term in full: 

      1. Credit card payment in person

      2. Electronic funds transfer (EFT) to a designated bank account.

      3. Cash in store only.

  3. If a registered participant does not attend a scheduled lesson or workshop without prior notice, the lesson or workshop fee is non-refundable and no store credit or make-up lesson will be issued.

  4. Any payments received after the due date may be subject to late fees or penalties.

  5. Late fees will be assessed at the discretion of Management and will be communicated to the participant or their guardian in writing.

  6. There are strictly no refunds or credits to be issued. In cases of absences please refer to Section 2 “ABSENCES AND MISSED LESSONS”

  1. ABSENCES AND MISSED LESSONS. 

    1. MAKE•A•MA•JIG strives to be fair and equitable in the event of an absence or missed lesson. 

    2. We wish to do what is best for our students' learning and musical progress, our customers schedules and daily lives as well as our business and employees.

  1. When a student cannot attend a lesson we will do one of the following: 

    1. Record and send a personalised video lesson in place of our face-to-face instructionfor the student to access throughout the week.

    2. Deliver our lesson via zoom link.

  2. We believe this model is optimal for many reasons:

    1. Students do not miss quality instruction and lesson content. 

    2. We utilise your time slot to cater for your child's learning needs.

    3. We maintain an equitable position to our employees.

  3. In the event of an absence we require the following notice: 

    1. 1 hr notice for a once off absence, e.g. illness, emergency, leading to a recorded video lesson or live zoom link.

    2. 1 week for a prolonged absence (2 or more consecutive weeks) e.g. vacation. Leading to a recorded video lesson, live zoom link or reschedule before departure or upon return (subject to availability).

  4. If 3 consecutive lessons are missed without notice customers will immediately forfeit their time slot for the remainder of the term.

  5. Invoices that are issued are required to be paid in full by the due dates to avoid late fees or other intervention.


GROUP CLASSES AND WORKSHOPS

  1. PAYMENT POLICY

  1. All fees for lessons, programs and activities must be paid in full before the start of the scheduled class, lesson or workshop.

  2. MAKE•A•MA•JIG does not offer instalment plans (unless discussed with Management and at the discretion of the Management), and no services will be provided until full payment is received.

  3. Payment can be made through the following methods:

    1. Online payment through our secure payment portal (via online store).

    2. Payment through our online portal or scheduling software.

    3. Credit card payment in person or over the phone.

    4. Electronic funds transfer (EFT) to a designated bank account.

    5. Cash in store.

    6. If a registered participant does not attend a scheduled lesson or workshop without prior notice, the lesson or workshop fee is non-refundable and no store credit or make-up lesson will be issued.

  4. Any payments received after the due date may be subject to late fees or penalties.

  5. Late fees will be assessed at the discretion of the Management and will be communicated to the participant or their guardian in writing.


  1. CREDIT/REFUND POLICY

    1. MAKE•A•MA•JIG offers two (2) options for absent lessons.

      1. Make-up lesson

      2. Store Credit

    2. There are strictly no refunds.

    3. The below options will only occur for the amounts presented in the following ratios and at the discretion of the Management: 

      1. 2 absences for 10 lessons

      2. 1 absence for 5 lessons

Any absences which exceed these will not qualify for a store credit or make up lesson.

  1. Make-up lessons are NOT GUARANTEED and a MAXIMUM of 2 per block (term) will only be given in the event of an illness where reception has been notified.

  2. Notification of absence must be received a minimum of 6 hrs before the scheduled class commences to be eligible for a make-up lesson or store credit.

  3. Make-up lessons do not replace your normal class or reduce your next block fees.

  4. If you are unable to attend a make-up lesson a store credit may be issued where the balance of the absent lesson can be used to purchase products from the store. 

  5. Make-up lessons must be taken in the current block or they will be forfeited – they will not be carried over into the next block of lessons. 

  6. Make-up lessons that are unattended will be forfeited.