Salisbury Scorpions Swim Club

General Terms & Conditions:

Lessons:

Payment of lessons or ‘service fee’ will be made through Class Manager prior to the commencement of the term. Payments are made using the online registration system at the start of each season and can be made online (preferred method) or by direct EFT transfer. Please note that students will not be enrolled within the selected classes until payment is made in full for the lessons. Payment is required to secure your position in the class. If you are experiencing any financial hardship, please contact the club to set up a payment plan.

In the event swim lessons are cancelled due to coaches being unavailable; severe weather events; or COVID-related incidences such as: Lockdown; quarantine requirements or isolation, one of the following will occur.

Make up lessons will be offered where possible in the same term, or carried over to the next term
Reasonable attempts at providing make-up lessons will be offered to parents. However, if the parent fails to accept these offers by the end of the following term the lesson/s and associated costs will be forfeited.
With the exception that if make-up lessons are not reasonably able to be provided once the second term has finished, the cost of the lesson/s outstanding will be refunded.

Make Up Lesson Policy:

Salisbury Scorpions Swim Club is a community based swimming school open to everyone, even if your child does not attend Salisbury State School.

As a low cost club, we endeavour to keep pricing as affordable as possible for families in our community. All students that participate in the swim school lessons (Level 1,2 and 3) are eligible for make-up lessons should they not be able to attend a lesson.

Note that Skill Squad and Squad students are not eligible for make-up lessons as these lessons are “come as you please” whereby students have the option to attend on any day of the week for a fixed fee per term.

Each student is offered up to 2 make up lessons per term
Lesson attendance must be cancelled prior to the time of non-attendance by email [email protected] or by using the google form to nominate your absence - https://forms.gle/Rhj6xpVtoPCBurW49
All make-up lessons must be used by the end of the term or they are forfeited
Make-up lessons are not redeemable for cash or account credit unless the club has not made reasonable attempts to offer the parent a make-up lesson
Make-up lessons can’t be used after membership is cancelled
All use of make-up lessons are subject to availability of the swim school to schedule additional lessons on a weekday or Saturday morning
Once a make-up lesson has been booked, there are no cancellations or re-booking
Make-up lessons must be be booked through the contacting the club by email at [email protected] or by using the google form - https://forms.gle/4frnANdgja7xUf6D8
Where possible, lessons which are cancelled by the club (due to coach illness, events out of our control or bad weather), will be offered as a make-up lesson in the first instance. Where the club believes it may not be able to offer a make-up lesson due to lesson availability (e.g. classes are fully booked), the club will apply a credit to your account, which will be rolled over to the following term.

Swim Club:

A one-off ‘service fee’ of $25 is payable at the beginning of each term per family to cover on-costs and hospitality to make the Salisbury Scorpions swimming club (swim club) more enjoyable for all.

· This fee includes a club fee to cover on-costs and hospitality to make the Salisbury Scorpions swimming club (swim club) more enjoyable for all.

All members taking part in any races at Swim Club are required to purchase an annual membership through Swim Central.

Supervision:

Parents/carers are responsible for their children's supervision and safety at all times while at Swim Club and before and after lessons.

Health and Safety

· Running around the pool, running to dive into the pool, flips, throwing other members or pushing them into the pool is strictly prohibited.

· Although masks are not mandatory in outdoor settings, visitors should still maintain all the regular protection measures such as keeping a physical distance of 1.5 metres, practicing good hand and cough hygiene, and staying home and getting tested when unwell.

· Directives on personal protective equipment, including masks, are made by the states and territories as they have primary operational responsibility for emergency management and public health in their respective jurisdictions. State and territory governments’ actions are based on the medical advice from their respective Chief Health Officers. Swim club processes will be updated regularly to reflect these changes.

Behaviour:

It is a condition of registering for a lesson or free swim membership that each member agrees to abide by the rules, regulations, policies, by-laws and constitutions of Salisbury P& C Association, Swimming Queensland, Swimming Australia Limited and the Brisbane Swimming Association. The documents for the swimming associations can be downloaded from:

www.qld.swimming.org.au

www.swimming.org.au

The Club specifically wants to draw attention to the following rules, which all members

are required to adhere to:

· Members and their families are to be courteous and respectful in their interaction with other members, their families, coaches, staff & volunteers of Salisbury Scorpions, staff of Queensland Swimming, Swimming Australia, and any other persons.

· Members are required to read, understand, and uphold the behavioural guidelines set out by Swimming Australia.

· Members are to refrain from any form of abuse, harassment, victimisation, and discrimination towards others.

· Members are to always exhibit good sportsmanship and to be good role models and ambassadors or the Club, and not damage the reputation of the Club or its members.

· Members are required to follow the dispute and complaints resolution procedure outlined in the Complaints and Grievances section in relation to unresolved problems.

· Should any member of the Club disobey any reasonable instruction or direction given by a coach or any other official appointed by the Club or a particular carnival or event, that person may be directed by those persons to leave the pool area, and bar such person from taking further part in that carnival/event. Likewise, if any member of the Club acts in a manner deemed unsportsmanlike, it can be requested that they leave the event.

· It is requested that all Club members (swimmers and parents):

o Cooperate with the Club to achieve the best outcomes or swimmers.

o Support the Club in maintaining a safe and respectful environment for all swimmers.

o Maintain a positive relationship with coaches and meet officials regarding your child’s swimming, wellbeing, and behaviour.

o Provide a model of good sportsmanship for the duration of Club membership.

Guidelines for Posting of Online Images:

We expect our members to conduct themselves appropriately when using electronic communication to share information with other members or posting material on public website connected to the Club.

Electronic communication:

· Should be respectful, courteous, and relevant

· Must not offend, intimidate, humiliate, or bully another person

· Must not be misleading, false or injure the reputation of another person

· Should respect and maintain the privacy of members

By signing up or a membership through Swim Central, members consent to allowing

photos/video to be taken of their child/ren to be displayed on social sites as promotion and

acknowledgment of results, provided the images do not breach the rules mentioned

above. If you would pre er to not have your child/ren photographed and videoed, and their

image shared then please apply in writing to [email protected]

Complaints and Grievances Procedure:

Salisbury Scorpions Swim Club acknowledges that there MAY be times when at a Swim Club event, expressions of concern regarding code of conduct/behaviour and/or a complaint could be made. The Club must endeavour to work together, with their community and with the School, in compliance with the Code of Conduct for P & C Associations, the National Integrity Framework and in an open and collaborative manner.

Any breaches of behaviour, behavioural guidelines, or code of conduct by any member/parent or member/guardian of a member, shall be reported immediately to the Chair of the Club Committee for appropriate reporting through the correct channels.

Any complaints and/or disputes can also be directed to the Salisbury P & C Executive Committee for investigation and/or resolution. Complaints must be made in writing to [email protected]

If a dispute arises between members of the Club Committee, the P & C President should lead a process acting as a facilitator to resolve the dispute.

If the P & C President is involved in the dispute, the P & C Vice-President should lead the dispute resolution process.

If both the Principal and the President are involved in the dispute, the President/Principal should submit a written request for mediation to the Principal’s supervisor.

How it is resolved:

In keeping with the school standards, there is a commitment from Salisbury Scorpions to resolve the complaint in a timely and appropriate manner.

Any investigation and/or disciplinary action shall be carried out by members of the Salisbury P & C Executive Committee in consultation with Salisbury State School and relevant parties.