Terms and conditions
All clients are expected to abide by these terms and conditions. In the unlikely event of failing to do so, a customer may be requested to cease lessons with Shark Squad Swim School. A refund will not be eligible in these circumstances. Clients are responsible for their children at all times (except during a lesson where the child is NOT accompanied by an adult carer) and must inform the teacher prior to the lesson of any concerns they have. Clients must accept that at times there will be physical contact between the teacher and their child, in a professional, caring manner. Swimmers should not enter the pool until the teacher says it is safe to do so and must tell the teacher if leaving the pool before the end of the session. Clients should inform the teacher of any health issues that may be relevant. There is a strict nappy policy for those children not yet fully toilet trained. Nappies (including disposable swim nappies) must be disposed of appropriately.
Refunds & lesson credits
No refunds will be offered in the case of circumstances outside the control of Shark Squad Swim School such as Government lockdowns, anything related to Covid-19, adverse weather conditions, power interruption, pool equipment failure or unsafe pool conditions and ‘act of god’ as deemed to be contractually outside of the swim school’s control.
In the event a client is unable to attend lessons due to sickness or holiday, Shark Squad Swim School is unable to refund lesson fees as fees secure the length of term agreed at the time of booking – typically this is a full month.
In exceptional circumstances, for example when a swimmer has a broken limb, the client may be given the option of carrying lessons over to a later date if lesson availability allows. In such cases, each request will be considered individually.
Lesson Prices
When a class is booked, full payment is requested to secure the place for that month. Classes may be joined at ANY point in the term (and clients pay for the classes remaining). Once payment is received there are no refunds given irrespective of the reason. Discounts are offered for siblings.
Clients’ Standards
Swimmers should not run on the poolside, they should remove loose-fitting or sharp jewellery, tie back long hair or wear a swimming hat. Clients should not drink alcohol prior to the lesson nor eat or chew gum during the lesson. Photography (other than by our authorised photographers) is not permitted at any time. Clients will be asked to sign a consent form for their child to appear in any photographs or video taken by our authorised photographers and shared on social media or for marketing. Clients must follow pool procedures as advised to them at the time of confirmation. Clients should aim to arrive no more than 15 minutes before the lesson and leave no more than 15 minutes after the lesson to help improve changing room comfort.
Car seats and pushchairs etc. should not be left in the changing rooms as there is not enough room for them.
Food is strictly forbidden in the pool buildings and mess on the floor should be kept to a minimum. (mud, grass). A member of staff should be informed if the floor is soiled. Please use foot coverings over outdoor shoes or remove them.
All plasters and hair clips must be removed before swimming in case they come off in the water and then cause damage to pool filters. No make-up or body lotions to be used as these significantly deteriorate pool water quality. Smoking and vaping is strictly forbidden within any pool building or school grounds. Abuse to any member of staff either verbal or physical will not be tolerated and will be reported to the appropriate authorities at the sole discretion of the Swim School. Clients must adhere to the instructions given to them regarding car parking, entry and exit route to pools. Shark Squad Swim School cannot be held responsible for any consequential loss or damage to a client’s vehicle or property whilst in the School’s grounds.
Re-booking
Clients will be asked during the term if they wish to continue with lessons for the next term. Their place may be held for two weeks for them to renew before the space in the client’s existing class may be offered on a “first come first served” basis to others, both new and existing swimmers.
Personal Information
Shark Squad Swim School store personal information including names, addresses, dates of birth and contact details and is covered by the General Data Protection Regulation (GDPR). We do not keep financial details. Read more in our privacy policy
Lesson Changes
In the event of an instructor being absent for a group or private lesson, the swim school is within its rights to change the instructor to make sure that the lesson is covered, and no refunds will be given for lessons because of a change of instructor. In the unlikely event of a “last-minute” lesson time change, we endeavour to notify the client as soon as possible.
Shark Squad Swim School will not reimburse any expenses caused by a customer failing to pick up their message. Shark Squad Swim School will always try to reschedule any lesson that has not been able to occur, and the client will always be notified of any changes as soon as possible.
Pool Closures
In the unlikely event of the pool not being available for use due to technical difficulties or health and safety issues the Swim School will go through the following steps:
Our initial response will be to endeavour, where possible, to reschedule the lessons at the same venue for the nearest available space. This may need to be at a different time and/or a different day due to pool availability.
When a pool is unavailable on a term basis (in excess of one week), on public health or other grounds (including pandemics) or acts of God, outside of the Swim School’s control (not including operational issues with the pool), the Swim School is not responsible for providing any further lessons during that time. In the unlikely event of this being the case and it is not possible to reschedule the classes at the end of the term, the Swim School will use our best endeavours to either provide the remaining lessons in a future cycle or provide an alternative venue. Refunds can not be offered under these conditions.
Clients will be notified of changes.
Lost or Damaged Property
All property left in changing rooms, or on poolside, and all property outside buildings are left entirely at the client’s own risk. This also applies to any property damaged during lessons. The Swim School cannot accept any responsibility for the loss or damage to any personal possessions.
Medical Conditions
Clients must declare to Shark Squad any existing medical conditions that they are aware of that the child, or adult if taking lessons, has which may be communicable or possibly be harmful or not to another person. The client must agree to inform us of any changes in any medical condition or psychological condition as soon as they are aware of them. All information will be kept strictly confidential, and it is at our discretion to accept or refuse any applicant to join in classes. Instructors should also inform us of any medical conditions they may have which could impact on their ability to teach.
Illness
Should the child or the adult taking the child into the water have, or develop, any known or suspected medical condition they must consult their doctor before taking them swimming and inform the Swim School. All information received is treated in confidence and with sensitivity. Clients must never bring the child swimming if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis. In the instance of sickness and diarrhoea the child must have been clear of all symptoms for at least 48 hours before attending a lesson.
Withdrawal of service
Shark Squad Swim School, at its own discretion, may refuse entry to a client to its courses if it is felt that the client’s behaviour is in any way disruptive or unreasonable.
Safeguarding Policy & Procedures
Please see our safeguarding policy.
Changes to Terms and Conditions
From time to time Shark Squad Swim School may update its terms and conditions by publication to the website www.sharksquad.co.uk. If a client is not happy to accept the changes, they should notify us of their non-acceptance within 14 days of receipt of the changes, failing any such communication from the client we will deem that they fully accept the updated agreement and terms.
Website
Material made available on Shark Squad Swim School website, including materials on linked sites directly or indirectly accessible from this site, are provided “as is”, with no warranty of any kind, express or implied, including those of merchantability and fitness for a particular purpose. Any reference to linked sites or to third party companies, products or services by name does not constitute or infer its endorsement by Shark Squad Swim School. Shark Squad Swim School has used all reasonable endeavours to ensure that information provided through its website is accurate at the time of inclusion; however, it accepts no liability for any inaccuracies, errors or omissions on the site. The information available on the site may be incomplete, out of date or inaccurate. Shark Squad Swim School reserves the right at any time and without prior notice to make changes and corrections to the material on its site. Shark Squad Swim School accepts no liability for any loss of or damage to whatsoever nature caused by the use or the inability to use the materials available on its site or any linked site. Shark Squad Swim School has taken all reasonable steps to ensure that the Intellectual Property of third parties is not infringed.
Shark Squad Swim School respects its clients’ privacy and keeps any information that is shared in confidence in line with GDPR Regulations. Shark Squad Swim School do not share this information with any third parties.
Photographs
Parents/carers must provide consent for the photographing or videoing of children prior to the child starting lessons.