Terms and Conditions

Terms and Conditions – updated 28.12.2024

PAYMENTS/TUITION FEES:

You shall be invoiced for a full term of tutoring and therefore we request full term payments. This ensures consistency with classes, teaching staff and student progress. You may request a payment plan. (See terms and conditions for payment plans below)

Full term payments can be made direct to our nominated bank account or via portal. Please do not make ‘ad hoc’ payments into the bank account (only a full term’s fee), this can cause errors and is manually exhausting. Ad hoc payments will incur a $10 handling fee per transaction.

Credit card fees are on charged to the customer. Currently they are 1.98% VISA and Mastercard, 3.85% AMEX and 1.1% overseas cards. These may change at any time without notice. We will endeavour to advise changes in a timely manner.

Billing authorisation:

You are confirming ‘ I represent and warrant that if I am purchasing something or paying for a service from this facility or from other merchants through this facility that (i) any credit card or bank account draft (ACH Draft) information I supply is true and complete, (ii) charges incurred by me will be honored by my credit card company or financial institution, and (iii) I will pay the charges incurred by me at the posted prices, including any applicable taxes, fees, and penalties.’

I hereby authorise (if online payment is made or autopay information is provided) this facility to charge my ACH draft, or credit card account. I understand that a 30 day written notice is required to terminate billing and I am responsible for payment whether or not my student attends classes until I notify this facility in writing to drop my student from class(es).

Should I dispute a charge through my financial institution this will constitute a breach of contract possibly resulting in, but not limited to, penalties, additional fees, collection, legal action, and/or termination of any and/or all current and future services.

 

Late payments incur a $10 fee for each week the payment is overdue. Late payment is considered when your child in enrolled in a class and the full price of the class has not yet been paid.

PAYMENT PLANS:

We offer weekly and fortnightly payment plans.

Your credit card details must be uploaded into the secure portal for a payment plan to be activated.

Credit card fees are on charged to the customer. Currently they are 1.98% VISA and Mastercard, 3.85% AMEX and 1.1% overseas cards. These may change at any time without notice. We will endeavour to advise changes in a timely manner.

Rejected card payments, for whatever reason, will incur a $10 fee, therefore it is important to have correct billing details and sufficient funds in your account.

ENROLMENT FEE:
All Students will be charged an enrolment and resource fee per term. 

DROP PROCEDURE: 30 days’ notice is required.
Only a written notice via email, regular postal mail or hand delivered to our front desk will be acceptable. Advising your tutor/teacher is not acceptable as we require written notice. Should you wish to cancel your payment plan and your child’s place, the 30 days’ notice policy is required and the remaining payment for the next 30 days is required. 

MAKEUP POLICY:

This is an additional service and is limited to availability, so please read the conditions below to understand how this works, so that you can get the most out of it.

1: There is a limit of one make-up per term.

2: Prior notice of absence via the portal to be granted (minimum 6 hours’ notice). If you do not provide notice, then you are not eligible for a make-up. The ONLY exception is our Saturday morning classes, as we appreciate children may fall ill overnight and therefore a minimum of 2 hours’ notice for any Saturday class. Do not email your tutor as this will not be considered notice; it MUST be through the portal.

3: Make-ups are subject to availability and not always guaranteed. Please keep in mind there is no perfect placement and you will need to be flexible to choose what is available, if you wish to do the make-up. If no time suits you or you do not have time to do a make-up there will not be an alternative option as missed lessons do not get carried across to the next term, refunded or credited financially or otherwise.

4: Term fees must be paid and up-to-date to be eligible for make-ups.

5: Make-up lessons are to be completed within the same term and expire at the end of each term. If there is no expiry date on your make-up token, it is still to be completed within the same term that it was issued.

6: Make-ups sessions cannot be offered until AFTER the missed class.

7: In the unfortunate event that you are away in the last week of term for whatever reason, you forfeit that lesson and there will be no make-up options.

8: Make-up sessions cannot be exchanged for financial remuneration.

9: We understand that in our diverse community, overseas travel urgently is sometimes necessary. We do try to be as accommodating as possible in those circumstances, should you need to cancel tutoring urgently. Please understand we may request documentation in order to waive the 30 day cancelation period.

TEACHER AND LESSON CHANGES:

ABC to VCE aims to maintain consistency with classes and schedules, however, occasionally staff require time away or must attend teacher placement within a school. During this time, we will make every effort to ensure your class continues to run at the same time. If for any reason, we cannot allocate a replacement teacher, we will notify you and offer a replacement class.

If your child is in a personalised class, and we are unable to find a replacement teacher we will place them into a group class.  No financial credits are given. 

ARRIVAL AND PICKUP
Be sure your student arrives 5 minutes before (no earlier please) his/her scheduled class time. Please pick up your student on time. Please inform us if you know you will be late picking up your student. A late fee may be applied, on a pro rata basis (15 min intervals) of the booked lesson. 

Caroline Springs: Instruct your student to wait inside the building and you should escort them from the building to your car. Please do not enter the centre until the class is completed as we want to ensure your child is concentrating for the full session and seeing parents is often a distraction.

NDIS STATEMENTS:

We can provide a statement of account, to you, at the end of the term. We do not liaise with NDIS and therefore you should check your child’s cover before requesting a statement. Missed sessions cannot be included on the invoice, as we did not provide the service.

NDIS Statements are charged at $15 per statement and must be paid for prior to a statement being sent. This must be paid as part of your enrolment fee and before the statement is created. The price maybe subject to change at anytime.

ADDITIONAL REPORTS AND LETTERS:

Should you require a letter of recommendation to a school, or other professional, these are charged at $75 per hour or part thereof, with a minimum charge of $75. This must be paid for prior to a letter being created.

Thank you for assisting us with the smooth running of our centres.

Kind regards

Miss Jo