Terms and Conditions

Terms and Conditions.

PAYMENTS/TUITION FEES:

You shall be invoiced for a full term of tutoring and therefore we request full term payments. This ensures consistency with classes, teaching staff and student progress. You may request a payment plan. (See terms and conditions for payment plans below)

Full term payments can be made direct to our nominated bank account.

If you are making part payments such as weekly or fortnightly, please ensure these are kept up to date. We suggest setting up a direct credit so that your fees remain in advance. Payment plans incur an additional set up fee

Credit card fees apply and are subject to change without notice.

ENROLMENT FEE:
All Students will be charged an enrolment and resource fee per term. 

DROP PROCEDURE: 30 days’ notice is required.
Only a written notice via email will be acceptable. Advising your tutor/teacher is not acceptable as we require written notice. Should you wish to cancel your child’s place, the 30 days’ notice policy is required and the remaining payment for the next 30 days is required. 

MAKEUP POLICY:

This is an additional service and is limited to availability, so please read the conditions below to understand how this works, so that you can get the most out of it.

1: There is a limit of one make-up per term.

2: Prior notice of absence via email or text  (minimum 6 hours’ notice). If you do not provide notice, then you are not eligible for a make-up. The ONLY exception is our Saturday morning classes, as we appreciate children may fall ill overnight and therefore a minimum of 2 hours’ notice for any Saturday class. Do not email your tutor as this will not be considered notice;

3: Make-ups are subject to availability and not always guaranteed. Please keep in mind there is no perfect placement and you will need to be flexible to choose what is available, if you wish to do the make-up. If no time suits you or you do not have time to do a make-up there will not be an alternative option as missed lessons do not get carried across to the next term, refunded or credited financially or otherwise.

4: Term fees must be paid and up-to-date to be eligible for make-ups.

5: Make-up lessons are to be completed within the same term and expire at the end of each term. If there is no expiry date on your make-up token, it is still to be completed within the same term that it was issued.

6: Make-ups sessions cannot be offered until AFTER the missed class.

7: In the unfortunate event that you are away in the last week of term for whatever reason, you forfeit that lesson and there will be no make-up options.

8: Make-up sessions cannot be exchanged for financial remuneration.

9: We understand that in our diverse community, overseas travel urgently is sometimes necessary. We do try to be as accommodating as possible in those circumstances, should you need to cancel tutoring urgently. Please understand we may request documentation in order to waive the 30 day cancelation period.

TEACHER AND LESSON CHANGES:

ABC to VCE aims to maintain consistency with classes and schedules, however, occasionally staff require time away or must attend teacher placement within a school. During this time, we will make every effort to ensure your class continues to run at the same time. If for any reason, we cannot allocate a replacement teacher, we will notify you and offer a replacement class.

If your child is in a personalised class, and we are unable to find a replacement teacher we will place them into a group class.  No financial credits are given. 

ARRIVAL AND PICKUP
Be sure your student arrives 5 minutes before (no earlier please) his/her scheduled class time. Please pick up your student on time. Please inform us if you know you will be late picking up your student. A late fee may be applied, on a pro rata basis (15 min intervals) of the booked lesson. 

Sunshine/Braybrook centres: Instruct your student to wait inside the building and you should escort them from the building to your car. Please do not enter the centre until the class is completed as we want to ensure your child is concentrating for the full session and seeing parents is often a distraction.

NDIS STATEMENTS:

We can provide a statement of account, to you, at the end of the term. We do not liaise with NDIS and therefore you should check your child’s cover before requesting a statement. Missed sessions cannot be included on the invoice, as we did not provide the service.

NDIS Statements are charged at $15 per statement and must be paid for prior to a statement being sent.

ADDITIONAL REPORTS AND LETTERS:

Should you require a letter of recommendation to a school, or other professional, these are charged at $75 per hour or part thereof, with a minimum charge of $75. This must be paid for prior to a letter being created.

Thank you for assisting us with the smooth running of our centres.