Terms and Conditions

Dear Parent/Guardian, 

 

 

Thank you for signing up for our dance school, enclosed are our company’s terms and conditions that are required to be signed at the application stage of signing up for our classes or in the event any amendments are made. Please read thoroughly before confirming you agree to the terms set out below. 

 

Aim Sky High Terms of Engagement

 

 

A.   SERVICES PROVIDED

 

1.    What we provide

 

1.1  Aim Sky High is registered with Ofsted (Registration No 2700033) and is based on the Second Floor, 19B School Road, Sale, Cheshire, M33 7XX. The dance school is open from 4.45 pm until 9.00 pm on weekdays, during term time. We provide dance and performing arts lessons. We are based on the second floor of 19b School Road, in between the Coral and William Hill bookmakers, just above Trafford Carers.

1.2  We also offer holiday care and clubs where we see fit from 8.30am to 5.30pm.

1.3  We are only available for contact via email and by phone during our term time opening hours stated above. No staff members will be available outside of their designated working hours. Please note if staff are contacted near the end of their working hours which will take the staff member beyond their working hours an alternative time of contact will need to be arranged. During half term and correspondence will be responded to when we re-open. 

 

2.    Safeguarding 

 

Aim Sky High is committed to building a ‘culture of safety’ in which the children in our care are protected from abuse, harm and radicalisation. Safeguarding at Aim Sky High is considered everyone’s responsibility and as such the club aims to create the safest environment within which every child has the opportunity to achieve their full potential.  Aim Sky High recognises the contribution it can make in ensuring that all children attending the club feel that they will be listened to and appropriate action is taken. We will do this by working in partnership with other agencies in accordance with Working Together to Safeguard Children March 2013; we will seek to establish effective working relationships with parents/carers.

The Club will respond promptly and appropriately to all incidents or concerns regarding the safety of a child that may occur. The Club’s child protection procedures comply with all relevant legislation and with guidance issued by the Local Safeguarding Children Board (LSCB). 

There is a Child Protection Officer (CPO) available at all times while the Club is in session. The CPO coordinates child protection issues and liaises with external agencies (e.g. Social Care, LSCB and Ofsted). The Club’s designated CPO is Christina Taylor. The Deputy / on-call CPO is Sarah Moore. 

 

To view our full Safeguarding, please see our club handbook. 

B.   FEES

 

 

1.    Class fees

 

1.1 All of our class fees are billed on the 1st and 15th of each month depending on which class your child takes.

 

1.2  All classes with a payment due date of the 1st of each month will be payable all year round except for the month of August when we are closed for the summer holidays. 

 

1.3  All classes with a payment due date of the 1st of each month will receive a 50% deduction in their fees for the months of December and April. This is to align with any half-term closures during the year.

 

 

1.4  All classes with a payment due date of the 15th of the month will be payable all year round with no breaks in payments. The purpose of this is to keep the monthly fees to a minimum for the high level of training the child will receive in these classes. 

 

1.5  Provisions may be put in place to alter a parent’s payment date to one more suitable for themselves on a case-by-case basis. Any parent who wishes to alter their payment date must email [email protected] with their request.

 

1.6  Invoices will be sent out on the 28th of each month detailing all of the fees that will be due the following month. 

 

1.7  We require all parents to sign up for our direct debit system as soon as you confirm your child’s place after any subsequent trials. 

 

1.8  If a child is unable to attend any sessions for any reason, including self-isolation, all fees will still be chargeable. In the event we cannot offer a class we will notify parents as soon as possible and the class fee will be refunded.  

 

1.9  One month’s notice is required to leave each class/service. The notice must be made in writing via email to [email protected].

 

1.10                 Failure to sign up for the direct debit system may result in the termination of your child’s place.

 

1.11                If a child is unable to attend any sessions due to self-isolation all fees will still be chargeable. In the event we cannot offer a class we will notify parents as soon as possible and the class fee will be refunded.  In the event. 

 

1.12                Any fees due within the month’s cancellation period will still be payable. 

 

1.13                Any fees due for any commitments you have entered into will be required in full in the event you have not met the conditions of the individual events cancellation policy. 

 

 

2.    Additional Fees 

 

2.1   In addition to the monthly dance fees, any additional fees will be charged separately and will be billed accordingly.

 

2.2   Any class rehearsals will be due before any rehearsals take place; all fees will need to be settled before the child attends the rehearsal. 

 

2.3  The cost of all rehearsals will be sent out with sufficient notice by email to parents.

 

2.4  Rehearsal costs are worked out by the costs of providing the session and teacher costs and will be divided by the number of pupils attending, therefore any child who does not attend after committing to the rehearsal will still be liable to pay the fee amount set at the time of booking.

 

3.    Non-Payment of Fees 

 

3.1 Any overdue debts will incur £10 additional charge in the event your fees are 7 days or more late. 

 

3.2 Any overdue fees may result in your child being withdrawn or prevented from taking part in any events. 

3.3 Any parent who fails to make payment for fees which is not paid by the next month’s payment date and as a result has 2 months’ worth of fees owing will have their child’s place placed on hold until all balances are cleared.

 

3.4 In the event we cannot reach an arrangement for any outstanding balances to be paid, the debt may be passed to a debt collection agency to recover the balance.

4.    Additional charges 

 

4.1 Whilst we always endeavour to be as understanding as possible, a late collection fee of £5 may be applied if:

 

4.1.1     A parent is consistently late picking up the child/children (more than 3 times).

4.1.2     A parent is more than 15 minutes late picking your child up.

 

 

5.    Commissions or other benefits

 

5.1 Any work secured through Aim Sky High will be processed through our sister company, Aim Sky High Talent, and the commission due will be based on the rates set by the agency. 

 

5.2  Any winnings secured as part of a competition will be paid out to the participants within 28 days of the money being received. 

 

C.   GDPR

 

We comply with the requirements of the General Data Protection Regulation (GDPR), regarding obtaining, storing and using personal data.

 

 

1.    Data Protection 

At Aim Sky High we respect the privacy of the children attending the Club and the privacy of their parents or carers, as well as the privacy of our staff. Our aim is to ensure that all those using and working at Aim Sky High can do so with confidence that their personal data is being kept secure.

Our lead person for data protection is Christina Taylor. The lead person ensures that the Club meets the requirements of the GDPR, liaises with statutory bodies when necessary, and responds to any subject access requests.

2.    Confidentiality

Within the Club we respect confidentiality in the following ways:

·      We will only ever share information with a parent about his or her own child.

·      Information given by parents to Club staff about their child will not be passed on to third parties without permission unless there is a safeguarding issue (as covered in our Safeguarding Policy).

·      Concerns or evidence relating to a child’s safety, will be kept in a confidential file and will not be shared within the Club, except with the designated Child Protection Officer and the manager.

·      Staff only discuss individual children for purposes of planning and group management.

·      Staff are made aware of the importance of confidentiality during their induction process.

·      Issues relating to the employment of staff, whether paid or voluntary, will remain confidential to those making personnel decisions. 

·      All personal data is stored securely in a lockable file and on a password-protected computer. 

·      Students on work placements and volunteers are informed of our Data Protection policy and are required to respect it.

 

3.    Information that we keep

The items of personal data that we keep about individuals are documented on our personal data matrix. The personal data matrix is reviewed annually to ensure that any new data types are included.

Children and parents: We hold only the information necessary to provide a childcare service for each child. This includes child registration information, medical information, parent contact information, attendance records, incident and accident records and so forth. Our lawful basis for processing this data is the fulfilment of our contract with the child’s parents. Our legal condition for processing any health-related information about a child is so that we can provide appropriate care to the child. Once a child leaves our care, we retain only the data required by statutory legislation and industry best practice, and for the prescribed periods of time. Electronic data that is no longer required is deleted and paper records are disposed of securely or returned to parents. 

Staff: We keep information about employees in order to meet HMRC requirements, and to comply with all other areas of employment legislation. Our lawful basis for processing this data is to meet our legal obligations. Our legal condition for processing data relating to an employee’s health is to meet the obligations of employment law. We retain the data after a member of staff has left our employment for the periods required by statutory legislation and industry best practice, and then it is deleted or destroyed as necessary.

4.    Sharing information with third parties

We will only share child information with outside agencies on a need-to-know basis and with consent from parents, except in cases relating to safeguarding children, criminal activity, or if required by legally authorised bodies (e.g. Police, HMRC, etc.). If we decide to share information without parental consent, we will record this in the child’s file, clearly stating our reasons. 

We will only share relevant information that is accurate and up-to-date. Our primary commitment is to the safety and well-being of the children in our care.  

We often share pupil success stories on our social media platforms and website. All parents are required to sign our photography policy upon registration to join the club to give us permission for us to take photographs of their child. Parents or guardians have the right to refuse any public sharing of information on our social media platforms

Some limited personal information is disclosed to authorised third parties we have engaged to process it, as part of the normal running of our business, for example in order to take online bookings and to manage our payroll and accounts. Any such third parties comply with the strict data protection regulations of the GDPR. 

 

5.    Subject access requests

·      Parents/carers can ask to see the information and records relating to their child, and/or any information that we keep about themselves. 

·      Staff and volunteers can ask to see any information that we keep about them. 

·      We will make the requested information available as soon as practicable and will respond to the request within one month at the latest.

·      If our information is found to be incorrect or out of date, we will update it promptly.

·      Parents /carers can ask us to delete data, but this may mean that we can no longer provide care to the child as we have a legal obligation to keep certain data. In addition, even after a child has left our care, we have to keep some data for specific periods so won’t be able to delete all data immediately. 

·      Staff and volunteers can ask us to delete their data, but this may mean that we can no longer employ them as we have a legal obligation to keep certain data. In addition, even after a staff member has left our employment, we have to keep some data for specific periods so won’t be able to delete all data immediately.

·      If any individual about whom we hold data has a complaint about how we have kept their information secure, or how we have responded to a subject access request, they may complain to the Information Commissioner’s Office (ICO).

D.   CCTV

1.    Introduction 

 

The purpose of this policy is to regulate the management and operation of the Closed-Circuit Television (CCTV) System at Aim Sky High. It also serves as a notice and a guide to data subjects (including pupils, parents, staff, volunteers and visitors to the setting) regarding their rights in relation to personal data recorded via the CCTV system (the System). 

 

The System is administered and managed by the setting, who act as the Data Controller. All fixed cameras are in plain sight on the School premises and the setting does not routinely use CCTV for covert monitoring. 

 

The settings purposes of using the CCTV system are set out below and, having fully considered the privacy rights of individuals, Aim Sky High believes these purposes are all in its legitimate interests. Data captured for the purposes below will not be used for any commercial purpose. 

 

 

2.    Objectives

 

The objectives of using CCTV are as follows: 

 

· To protect pupils, staff, volunteers and visitors with regard to their personal safety. 

· To protect the setting buildings and equipment, and the personal property of pupils, staff, volunteers and visitors. 

· To support the police and community in preventing and detecting crime and assist in the identification and apprehension of offenders if ever necessary.

· To monitor the security and integrity of the Aim Sky High site and deliveries, arrivals and visitors carrying our works on the premises.

· To monitor staff and contractors when carrying out work duties.

· To monitor and uphold a safe environment among pupils in line with Aim Sky High policies and procedures, which are available to parents and pupils on request.

 

E.    COVID -19 

 

1.    Payments

 

If a child is unable to attend any sessions due to self-isolation all fees will still be chargeable. In the event we cannot offer a class we will notify parents as soon as possible and the class fee will be refunded. 

 

Our commitment 

 

At Aim Sky High we will do our best to provide a safe and secure premise for all children and staff by the following: 

 

·      Every day we will do a thorough cleaning of the premises including all touch points. 

·      We will monitor all COVID-19 updates provided by the Government and notify all parents of any changes that may affect how we operate. 

·      We will try to encourage social distancing during our sessions where possible. 

·      Check all pupils’ temperatures on arrival 

·      Ask all pupils to sanitise their hands-on arrival, in the event a child cannot use sanitiser we will ask them to swap 

 

Students are not permitted to attend classes if they are: 

·  Are living with anyone with a confirmed case of Covid-19. 

·  Are living with anyone who has been told to self-isolate. 

·  Have come into close contact with a confirmed case of Covid-19. 

·  Have been advised by a Public Health Agency or school that contact with a diagnosed case has occurred.

·  If your child becomes unwell with a new, continuous cough or high temperature (37.8 or more), or has a loss of, or change in, their normal sense of taste or smell. They must stay at home and you should follow the Covid-19: guidance for households with possible Coronavirus infection. 

·  Please inform us immediately if your child or member of your family has a confirmed case of Covid-19.