Terms and Conditions

General

• Classes with Akuna Aquatic Education coincide with NSW Public School terms.
• Classes are held on pupil free days.
• The duration of Swim School terms is generally 10 weeks.
• Akuna Aquatic Education reserves the right to cancel or change classes and teachers or move students due to operational requirements.
• Akuna Aquatic Education strives to maintain continuity of Swim Teachers.
•  All teachers are AUSTSWIM, Royal Lifesaving or Swim Australia qualified and hold current CPR certificate & Working with Children Check.
• We cannot guarantee the same swim teacher each term.
•  Our preferred method or communication is email.
•  Changes to terms and conditions, updates and news will be communicated via email.

Enrolments

• Full payment for the term is required upon booking/beginning of term to secure your position within Akuna Aquatic Education unless a payment plan has been agreed with management.
• Enrolments are rolled over to the next term, please notify Akuna Aquatic Education in writing prior to the term if you do not wish to continue.
•  Fees are non-refundable and non-transferable.
• Cancellations mid term due to exceptional circumstances will incur a $60.00 administration fee.
• Requests for cancellations must be in writing.
• Refunds or cancellations are not guaranteed and are subject to the Aquatic Manager's approval. Any refunds provided will not include amounts paid by government vouchers.
• Fees and Charges are reviewed annually.
• Valid NSW Active Kids & First Laps Vouchers are accepted by Akuna Aquatic Education.
• Vouchers must be presented on booking. No refunds will be given for vouchers presented after full payment has been accepted.

Missed Classes

• Akuna Aquatic Education offers 1 makeup class per term providing absence is explained.
• Non explained absence will result in lesson being forfeited.
• Do not send children to lessons if they are sick. This helps us in keeping other students and the staff well.
• Akuna Aquatic Education reserves the right to remove sick or unwell students from lessons.
• For any extended medical concerns please contact management.

Swimwear Policy

• Non-toilet trained students must wear an aqua nappy during lessons.
• All swimwear should be made of Iycra or nylon and is to be worn at all times in the water. No underwear, nappies, boxer shorts or cotton outerwear permitted.
•  If you do not have the appropriate swim wear you will not be permitted to enter the water.

Supervision

• All children under the age of 16 must be accompanied by a responsible adult aged 18 or over, at all times
• Children under the age or 5 must be within arm's reach of their parent/carer at all times.
• Parents/carers must be present for the duration of their child's swimming class.
• The teacher’s duty of care does not begin until the student is placed into their class and ends when the class is complete.

Pool Closures

• NSW Department of Health protocols state that the pools must remain closed for a set period or time it there has been an incident including faecal or vomit.
• Credits will be applied in the event of a pool closure due to contamination or maintenance.

Health & Safety

•  Akuna Aquatic Education members are asked to keep the Swim School informed of any medical conditions that you/our child may have.
•  Providing this information will assist us in ensuring you/your child's needs can be catered for and is critical in the event of an emergency.
• In the event of an emergency evacuation please do not remove your child from the teachers care. Please join your child's class where possible and follow the direction of the teacher and other staff.
• Once all class students are accounted for and it's safe you will be advised and will be permitted to leave the assembly area.
• We ask that you seek permission from the Pool Deck Supervisor before taking any photos or videos or your child's class.

• Smoking and vaping or the consumption of alcohol are not permitted within the centre or within a within a 10-metre radius of the facility.