Class Policy Version 5.3

By registering/enrolling/participating in a SWIM@AE program/class/activity you are acknowledging that you have read and understood our polices and agree to the contents.

A. Registration, Enrollment and Student Information

B. Health and Safety

C. Guardian Responsibility

D. Payment

E. Cancellation

F. Absences

G. Refunds, Credits and Withdrawal from Program

H. Photographs and Privacy

I. Cardholders (Student and Privilege Access Cards)

A. REGISTRATION, ENROLLMENT, & STUDENT INFORMATION

· 1. All participants are required to register a family account and enroll for courses on the SWIM@AE registration system which will include detailed student information such as age, medical information and important contact information.

· 2. Guardians have responsibility to ensure their contact details are kept up to date in the event of any class changes or emergencies, as we will need to contact you.

· 3. You may be contacted from time to time about our upcoming events and programs with this information.

·4. Guardians are responsible to ensure the course enrolment information is correct in their Online Registration System account, including correct enrolment for time, location, and payment status. If there is any issue, please contact our office for assistance in advance of your program starting.

· 5. Your information will not be given to any other organisations or parties without your prior consent (except in the case of medical emergency).

B. HEALTH AND SAFETY

· 1. The safety of participants in all of SWIM@AE programs is of the highest priority. Classes take place with our trained staff and programs are designed with the highest level of safety in mind.

· 2. HOWEVER, with participation in any sports or physical activity comes a level of risk for the participant. Students and their guardians participating in SWIM@AE programs assume this risk.

· 3. Guardians have ultimate responsibility for their child’s safety. They must decide if children are in a suitable healthy condition to attend SWIM@AE programs.

· 4. SWIM@AE accepts no liability for any accidents or injuries sustained by those participating in any of our classes, programs, camps, competitions and events. Guardians assume liability for medical fees for their child arising from any injury participating in SWIM@AE programs. SWIM@AE recommends guardians ensure they have purchased adequate insurance for their children participating in any programs.

C. Guardian Responsibility

· 1. Guardians are expected to be present and responsible for their students during their participation in our programs. (Excluding Camp Programs)

· 2. Guardians are expected to act in accordance with SWIM@AE sporting values and facility rules. It is expected that Guardians will not interfere with the normal operation of the class or interrupt students or coaches. The coach or instructor’s word is final.

· 3. Participants' guardians will be held responsible for any injuries caused (to themselves or others) by student or guardians actions including any damages to the class facilities or property.

D. Payment

· 1. Fees will be charged once a class enrolment is confirmed in the SWIM@AE Online Registration System. A student's enrolment is only confirmed and complete after full payment is received and confirmed in the Online Registration System.

· 2. Full payment is required within 72 hours after enrolment application is confirmed in the online system. Incomplete payment beyond 72 hours, may result in cancellation by the online system without notification.

· 3. A student’s place is reserved and secured in a class only after：

· 3.1 Official online account registration and official online enrolment；

· 3.2 Full tuition payment is complete；

· 3.3 Limited class slots are provided on a first-come, first-serve basis and based on official registration, enrolment, and complete payment status in the Online Registration System.

· 4. It is the client's responsibility to confirm that enrolment and payment is complete by checking their family account in the Online Registration System.

E. Cancellation

· 1. SWIM@AE may cancel classes due to unforeseen circumstances, such as instructor illness if a substitute teacher/coach is not available.

· 2. In this case the class will be rescheduled, or a credit will be issued for use of participation in other programs.

· 3. SWIM@AE will make all efforts to ensure classes go ahead including sending a substitute teachers/coaches. Students will not necessarily be notified in advance if a substitute is sent.

F. Student Absences

1. Group Class

· 1.1 If a student misses a class for any reason (including illness), a refund or credit will not be issued.

· 1.2. SWIM@AE does not offer make up classes for student absences.

· 1.3. In case a student must stop attending class due to extended illnesses, notify SWIM@AE as soon as possible. With proper medical certification it may be possible cancel enrolment and freeze your account funds to be used at a later time.

2. Private Classes (1 to 1)

· 2.1 If a student is unable to attend a private class, official notice must be given 48 hours in advance to be eligible for any class rescheduling opportunity. ONLY Notice by direct message sent to the SWIM@AE official email or messenger account will qualify as official notice of absence. Purchase of a full term of classes includes not more than 3 reschedule opportunities. Purchase of 11 or more, but less than a full semester of classes includes a maximum of not more than 2 reschedule opportunities. Purchase of a block of 10 classes includes a maximum of not more than 1 reschedule opportunity. (For canceled tennis, class fees will be credited back to account rather than class rearranged)

· 2.2 If notice of absence is not received 48 hours before an absence, class rescheduling will not be arranged for the missed class and class fee credit will not be given.

G. Refunds, Credits and Withdrawal from Program

· 1. We offer a 100% satisfaction guarantee to all customers. If you are not satisfied after your first class we will offer a 100% full refund for the program; SWIM@AE OFFICE must be contacted and officially notified the same day .

· 2. After the start of the second class/game/day of activity fees are not refundable.

· 3. Registration fees are 100% fully refundable if a customer cancels enrolment not less than 10 working days before an activity commences.

· 4. Registration fees are 80% refundable if a customer cancels enrolment 9 or less working days before an activity commences.

· 5. Any deposits are non-refundable.

· 6. Refunds must be collected within 3 months of issue, or they will be cancelled.

· 7. Credit Notes must be used within 6 months of issue.

· 8. Credits and refunds will not be issued in the case of quarantines, epidemics, or any force majeure situation.

H. Photographs and Privacy

· 1. SWIM@AE reserves the right to take photographs or videos of our classes, programs and activities and the students participating.

· 2. These photos may be used by SWIM@AE or affiliates for promotional, training or any other purposes at the discretion of SWIM@AE.

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