Bendy Tots

TERMS AND CONDITIONS

This is part of your agreement when joining Bendy Tots

Membership is open to all subject to the following conditions:

• Bendy Tots accepts no responsibility for loss or damage of personal belongings while on the premises.

• Bendy Tots accepts no liability for any injuries sustained whilst participating in a class or on the premises.

•Bendy Tots Staff must be notified of any changes to the information provided on the Booking Form.

Staff/teachers:

All staff, including cover teachers (who may be brought in at short notice), are qualified, experienced and DBS checked. Volunteer class assistants and trainees on placements are all DBS checked. There is always a first aider on site.

Behaviour:

Racist, sexist and other offensive language and behaviour is not tolerated, and we reserve the right to terminate membership without notice, the final decision being undertaken by the Board of Directors. Behaviour of staff, parents and students must always follow our code-of-conduct.

Please note that under no circumstances are pets allowed on school premises due to Health and Safety reasons.

Emergency contact number:

Unite Stage Academy emergency mobile phone is kept with the teachers at the studio. The number will be given out upon registration and must only be used if there are problems regarding the collection of children. Do not ring the office as there may not be anyone there.

Food:

Chewing gum/ fizzy drinks/ nuts are strictly forbidden on the premises. No food is to be eaten outside of the waiting area. [IF APPLICABLE]: Please bring a quick, light snack and drink with you.

Uniform:

This is basic but essential and gives the students a sense of belonging, a sense of ritual and sense of dressing for something important – their class. Appropriate clothing so, leggings, shorts, tracksuit bottoms are acceptable with their Bendy Tots t-shirts.

Attendance:

Children must arrive promptly. It is very important that children arrive in time for their classes, preferably 5 minutes before the start. This allows the group time to settle from the moment the class starts.Children arriving after 15 minutes may be refused admission, as this may disrupt the professional attitude to classes we aim to foster.

Absence:

Please make sure that you inform the teacher of any absences.

Payments

Full registration payment must be received in advance to confirm a place.

Please make sure that you pay for your month on the 1st of each month.

Non-payment monthly

Failure to make payment each month will result into the following:

• Your child’s place being unavailable.

• £10 late fee after 10 days from the 1st of the month, and every 10 days after.

• If your balance is not settled this will result in further action against you which can affect your credit rating. • Your balance will be sent to small claims court, where you will have to pay the extra charges

If payment is outstanding, Bendy Tots reserves the right to withhold services. Every attempt will be made not to discuss money owed with children, although in extreme circumstances (especially when children arrive without supervision) children may be turned away.

Unite Stage Academy may share data with debt collection agencies in order to recoup monies owed. We highly advise that if you are struggling to make payments to communicate with us, so we can see if we can provide alternative arrangements for you.

Cancellation

Occasionally some courses may be cancelled due to circumstances beyond our control. The administration team will endeavour to contact paid customers and will either offer an exchange for the course or, in rare cases of a cancellation, a full refund will be given.

Bendy Tots reserves the right to cancel a course if there are fewer than five participants on a course and the above efforts will be made to place a student in an alternative course or offer a pro-rata refund where appropriate. If a single class does not take place due to circumstances beyond our control, Bendy tots will view this class as postponed and will reschedule.

LOCALISED LOCKDOWNS and PANDEMICS - ADVERSE WEATHER:

If Unite Stage Academy cannot deliver classes due to force majeure or government directive or situations beyond our control, we shall implement online classes via Zoom conferencing software as a replacement with immediate effect. No refunds will be offered for those classes. If you cancel your classes you will have to re pay a joining fee, as well as incurring any outstanding fees. Our cancellation procedure will still be in place.

If a child or household member is told to self-isolate by NHS Track and Trace (or equivalent service) classes will be provided to the student via video conferencing software. If the student is unwell and cannot take part, we will send over the class information. There are no refunds for classes missed due to isolation, or missed classes.

Refunds

Bendy Tots cannot offer a refund if you do not attend courses. A full refund will be given if the chosen workshop date/ course is fully booked on receipt of payment, or if Unite Stage Academy cancel classes.

Holiday courses are non-refundable.

100% Happiness money back guarantee

Registration is non refundable - please read more here https://www.bendytots.co.uk/happiness

This refund policy is conditional on your child attending all the classes they have registered for.
Students must participate in all enrolled classes in their entirety for the 30 day period. If you demonstrate that you attended each and every class in its entirety and followed teacher instructions yet did not receive any positive outcome, we will happily refund you.
Otherwise, the guarantee becomes null and void. We believe that you can't get results from something you don’t participate in.

Privacy Policy