1. Our Agreement with You

When you enrol yourself or your child/ren with Buttercross Theatre Productions (BTP), you are agreeing to these Terms and Conditions.  This agreement is between BTP and you as the parent/guardian (or the enrolled adult student). It remains in place for as long as the student is enrolled with us, unless written notice is given in line with these terms.

2. Changes to Sessions

Occasionally, changes may be necessary due to illness or circumstances beyond our control. This may affect:

Workshop times, Venues, Performances, Teaching staff

If this happens, we will always let you know as soon as possible via email, text message, or our social media pages.

3. Changes to These Terms

From time to time, we may need to update these Terms and Conditions. If we do, we will let you know in advance.

4. Behaviour and Conduct

We aim to create a positive, safe, and welcoming environment for everyone.

BTP reserves the right to remove a student from a session, workshop, or performance without refund if their behaviour puts others at risk or disrupts the group. This includes: Bullying, or intimidation, Threatening behaviour, Persistent disruption, Being under the influence of drugs or alcohol.

(This list is not exhaustive.)

5. Keeping in Touch

Please make sure we always have your up-to-date contact details. If we are unable to reach you due to incorrect information, BTP cannot be held responsible for any issues that arise.

6. Enrolment and Places

Your child’s place is only confirmed once payment has been received. Paid places are always given priority.

7. Data Protection and Privacy

We take your privacy seriously. In line with GDPR regulations:  

We only keep information necessary to keep students safe

We never share your personal information with third parties

More details can be found in our Privacy Notice.

8. Personal Belongings and Injuries

While every care is taken, BTP and its staff cannot accept responsibility for any lost belongings or injuries that may occur during sessions.

9. Medical Information

Please let us know about any medical conditions when enrolling and keep us updated if anything changes.

You can contact us at: [email protected]
📞 07956 784070

10. Payments

Payment are made when enrolment is made for classes through Class Manager.  We accept payment by: Debit/Credit Card. Payments can also be made by Bank Transfer and Cash.

Payments must be made at least two weeks before the start of term.

Please note: enrolments made through Class Manager will include an additional booking fee.

11. Cancellations and Refunds (Our Sessions)

If we ever need to change a venue or session time, we will only do so when absolutely necessary and will do our best to keep disruption to a minimum.

If BTP has to cancel a session:

We will try to offer a make-up session

If this isn’t possible, a refund will be issued

Sessions may also be cancelled due to bad weather to ensure everyone’s safety. The same make-up or refund policy will apply.

12. Refunds for Other Reasons

If a class has to be cancelled because minimum numbers are not met, all payments will be refunded.

13. Safeguarding

Your child’s safety is extremely important to us.

If a child makes a disclosure that is considered an emergency, we may need to contact relevant external agencies.

If a safeguarding concern is identified during a session:

The student may be suspended while we investigate

The student will not attend sessions during this time

If it is decided that a student poses a risk to others or to staff, they will be excluded from BTP activities. In these circumstances, no refund will be issued. We will always aim to reach a decision as quickly as possible.

14. Sickness

To help keep everyone safe:

Please do not attend if you or your child show symptoms of Covid

Please do not attend if you have been in contact with someone who has Covid

We also ask that students do not attend within 48 hours of any illness

If your child misses a session due to illness, holidays, or personal choice, we are unfortunately unable to offer refunds.

15. Leaving BTP

If you or your child no longer wish to attend sessions, we require half a term’s notice.

Once a term has been paid for, we are unable to offer refunds if you choose to stop attending part-way through the term.

Photography

Consent for Photography & Filming - There will be times when we would like to take photographs and film students for our productions, classes and publicity. Photography and filming will only be used for students to see themselves in action and for marketing and publicity. We will select photos for use on our website and social media pages. You must declare if you do not want yourself or your child to be photographed for marketing use.

Buttercross Theatre Productions

This Code of Conduct outlines the standards of behaviour expected from everyone involved in our organisation, including performers, crew, volunteers, staff, contractors, and board members.

Our goal is to foster a creative, inclusive, safe, and respectful environment where everyone can thrive.

We are committed to:
• Artistic integrity and collaboration
• Respect and professionalism
• Equity, diversity, and inclusion
• Safety and wellbeing
• Accountability and transparency

All members must:
• Treat others with dignity, courtesy, and respect
• Communicate constructively and professionally
• Respect boundaries (physical, emotional, and professional)
• Value diversity of background, identity, and perspective
• Follow rehearsal and performance etiquette

Bullying, harassment, discrimination, intimidation, or abusive behaviour will not be tolerated.

We do not tolerate discrimination or harassment based on (but not limited to):
• Race or ethnicity
• Gender identity or expression
• Sexual orientation
• Disability
• Age
• Religion or belief
• Socioeconomic background

Sexual harassment, coercion, unwanted physical contact, or inappropriate comments are strictly prohibited.

All participants must:
• Follow health and safety procedures
• Use equipment responsibly
• Report hazards immediately
• Follow direction from stage management and technical leads
• Avoid attending rehearsals or performances while impaired by drugs or alcohol

• Arrive on time and prepared
• Respect rehearsal schedules
• Limit distractions (e.g., mobile phone use during rehearsal)
• Take direction professionally
• Respect confidential creative discussions

Where applicable:
• Appropriate supervision must be maintained at all times
• Private one-on-one situations should be avoided unless transparent and documented
• All safeguarding policies must be followed

Members must:
• Avoid posting content that harms the organisation’s reputation
• Respect confidentiality of casting, production details, and internal matters
• Avoid online harassment or public disputes involving organisation members

If you experience or witness inappropriate behaviour:
• Report concerns to the Creative Directors/
• Reports will be treated seriously and confidentially
• Retaliation against anyone who raises a concern is prohibited

Failure to comply with this Code may result in:
• Informal resolution or mediation
• Formal warning
• Removal from a production
• Suspension or termination of membership
• Referral to appropriate authorities (if required)

All participants are expected to read, understand, and agree to abide by this Code of Conduct as a condition of involvement with the organisation.

Thank you for choosing Buttercross Theatre Productions.