Enve Canine Services

Privacy Policy

This page explains our privacy policy and how we will use and protect any information about you that you give us when you visit this website and/or employ our services.

The General Data Protection Regulation (GDPR) and UK Data Protection Act

Under the GDPR and UK Data Protection Act, we have a legal duty to protect any information we collect from you.

For the purposes of the General Data Protection Regulation (GDPR) and UK Data Protection law the controller is Enve Canine Services (Emma Fernando and Vera Lewis).

About this document

This privacy policy sets out the way we process your personal data. The purpose of this privacy policy is to make sure that you are aware of how we use your data.

How we collect your information.

We may collect your personal data in the following ways:

– Directly from you when you fill in a registration form.

– When you make an enquiry on our website

– When you phone, email or make a face to face verbal enquiry

The types of information we collect

We may collect the following types of personal data about you:

Legal basis for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law.

Contract –

Article 6(1)(b) gives a lawful basis for processing where:

“processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”

By making contact with Enve Canine Services via phone, website or email and requesting further information on our services we must process your personal data in order for us to contact you in relation to that query. Once you have engaged our services processing of your personal data is necessary to keep you updated about appointment / course details.  

In addition, consent is also given by signature on the registration form to use images or video of your dog on our social media or website.

How we use personal data

Your personal data will be used to communicate the details of your training classes to you for example class location, time, cost, outstanding balance etc or to inform you of events held by Enve Canine Services that may be of interest e.g. canine first aid training or dog shows. Your postal address may be used to send you any certificates awarded.

Photographs or video of your classes may be used on social media or our website to promote our services.

Log files

Log files allow us to record visitors’ use of the site. From time to time we may use a data research company to analyse log file information from all our visitors. We use this information to make changes to the layout of the website and to the information in it.

Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

What happens when I link to another site?

We do not pass on any personal information you have given us to any other site.

The website contains links to other websites owned by third parties. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information you have given us to any other site.

Your marketing preferences

We will always respect your wishes in respect to what type of communication you want to receive from us and how you want to receive them. There are some communications however that we need to send to you regardless of your marketing preferences in order to fulfil our obligation to you as a client.

Examples of these essential service communications are:

Class details, location, time, payments.

You are in control of how we communicate with you. You can update your choices and/or contact details by contacting us at:

Telephone: 07505382689 or 07505382694

Email: [email protected]

Post: Enve Canine Services, Vera Lewis 65 Cross Road, Walmer, Kent. CT14 9LA or

Enve Canine Services, Emma Fernando, 97 All Saints Avenue, Margate, Kent. CT9 5QH

Sharing your information with others

We will not sell your personal data. Your personal data will not be shared unless you have requested 1:1 training or home visit. This service is provided by Aytuzee Canine Services on a consultancy basis. If you request the 1:1 training / home visit service your name, contact details and dogs details will be passed on to Aytuzee Canine Services, with your permission, for the purpose of arranging those appointments and any follow up.

How long your information is kept

We keep your personal data only for as long as necessary. If you have enquired about a service but not gone on to purchase our service your information will be held for 3 months after which it will be deleted or destroyed. If you have purchased our services it will be retained for the period that you remain a client after which it will be deleted or destroyed.

Your rights

Under certain circumstances, by law you have the right to:

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

Contact and complaints

If you have any queries about this privacy policy or how we process your personal data, or if you wish to exercise any of your legal rights, you may contact the owners of Enve Canine Services

Emma Fernando 07505382689, 97 All Saints Avenue, Margate, Kent CT9 5QH

Vera Lewis 07505382694, 65 Cross Road, Walmer, Kent, CT14 9LA

[email protected]

 

If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner by:

You can find out more about your rights under applicable data protection laws from the Information Commissioners Office website www.ico.org.uk

Changes to this Privacy Policy

This Privacy Policy was last updated on 4th November 2019. This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.