Class Manager Information

Terms & Conditions

Customer Information

As your child’s parent or guardian, it is your responsibility to:

Notify us of any medical conditions that your child has
Ensure that all medications for your child are brought along to classes
Ensure that your emergency contact details are up to date
We aim to make our classes available to all. We ask that you notify us before booking a class or trial if your child needs any additional support. This will allow us to discuss your child’s needs. Please note we cannot provide one to one support.
We will only share your child’s information with staff at Freedom 2 Dance Ltd.

Pay As You Go ( Applicable only to Baby Bounce Sessions, Mature Movers, Adult Fitness and One Off Practice Sessions or if advertises as a PAYG class )

All fee payments should be made at the time of booking
This includes payments for private lessons

Monthly Subscription/Payment

All monthly subscriptions are collected on the 1st of each month
If you wish to cancel your monthly subscription, please write to us 30 days before your next payment is due. If you don’t give us at least 30 days notice, you will still be charged for the next month
If you need to update your payment details, please email us at info@freedom2dance.co.uk and we will guide you through this process
We will communicate with you after 7 days if payment has not been made. We will attempt to call and write to you to check if details need updating. Please note we will attempt to take payment on the 1st, 5th and 7th of the month
If payment is not made 10 days after we’ve communicated the missed payment(s), your subscription will be cancelled and your child removed from the class.

Trials

If your child is attending our classes for the first time, they are entitled to 1 trial class.
Once you have trialed classes at our school, you cannot try the same class again at a later date should you chose not to join straight away
Your child can trial a different class at our school as per the terms and conditions outlined above

Cancellations and Refunds

If you miss a class, we do not offer refunds or makeup classes

Attendance

A responsible parent or guardian must contact us if your child cannot attend a class for any reason
If your child doesn’t attend a class after 3 consecutive weeks without any contact from a parent or guardian, we have the right to remove them from the class list
If we, the school, need to rearrange a class due to staff sickness, health epidemic, venue maintenance issue or any other unforeseen circumstance, we will re-arrange this session*

*This session may take place on a different day/date, or at a different venue. We will write to you with the details.

Feedback and Complaints

We take all feedback and complaints very seriously
If you wish to make a complaint, please make this in writing to info@freedom2dance.co.uk. Although you can speak to your child’s teacher about any issues or concerns you have, if you wish to have your complaint addressed, it MUST be made in writing
We will look at your complaint and get back to you with an initial response within 7 days
We aim to fully resolve your complaint within 14 days. However, it may take longer depending on the issue you’ve raised. We take complaints on a case by case basis and will discuss specific timescales with you if we cannot resolve this within 14 days.

Other Policies

Please read the Freedom 2 Dance policies available on our website this contains our uniform policy, safeguarding policy and procedure and any other information you may need.

Privacy Policy