Terms and Conditions

Class Manager Information

Terms & Conditions

 

Customer Information

As your child’s parent or guardian, it is your responsibility to:

• Notify us of any medical conditions that your child has
• Ensure that all medications for your child are brought along to classes
• Ensure that your emergency contact details are up to date
• We aim to make our classes available to all. We ask that you notify us before booking a class or trial if your child needs any additional support. This will allow us to discuss your child’s needs. Please note we cannot provide one to one support.
• We will only share your child’s information with staff at Freedom 2 Dance Ltd.
  
  

Pay As You Go ( Applicable only to Baby Bounce Sessions, Mature Movers, Adult Fitness and One Off Practice Sessions or if advertises as a PAYG class )

• All fee payments should be made at the time of booking
• This includes payments for private lessons
  
  

Monthly Subscription/Payment

• All monthly subscriptions are collected on the 1st of each month
• If you wish to cancel your monthly subscription, please write to us 30 days before your next payment is due. If you don’t give us at least 30 days notice, you will still be charged for the next month
• If you need to update your payment details, please email us at [email protected] and we will guide you through this process
• We will communicate with you after 7 days if payment has not been made. We will attempt to call and write to you to check if details need updating. Please note we will attempt to take payment on the 1st, 5th and 7th of the month
• If payment is not made 10 days after we’ve communicated the missed payment(s), your subscription will be cancelled and your child removed from the class.
  
  

Trials

• If your child is attending our classes for the first time, they are entitled to 1 trial class.
• Once you have trialed classes at our school, you cannot try the same class again at a later date should you chose not to join straight away
• Your child can trial a different class at our school as per the terms and conditions outlined above
  
  

Cancellations and Refunds

• If you miss a class, we do not offer refunds or makeup classes
  
  

Attendance

• A responsible parent or guardian must contact us if your child cannot attend a class for any reason
• If your child doesn’t attend a class after 3 consecutive weeks without any contact from a parent or guardian, we have the right to remove them from the class list
• If we, the school, need to rearrange a class due to staff sickness, health epidemic, venue maintenance issue or any other unforeseen circumstance, we will re-arrange this session*

*This session may take place on a different day/date, or at a different venue. We will write to you with the details.

Feedback and Complaints

• We take all feedback and complaints very seriously
• If you wish to make a complaint, please make this in writing to [email protected]. Although you can speak to your child’s teacher about any issues or concerns you have, if you wish to have your complaint addressed, it MUST be made in writing
• We will look at your complaint and get back to you with an initial response within 7 days
• We aim to fully resolve your complaint within 14 days. However, it may take longer depending on the issue you’ve raised. We take complaints on a case by case basis and will discuss specific timescales with you if we cannot resolve this within 14 days.
  
  

Other Policies

• Please read the Freedom 2 Dance policies available on our website this contains our uniform policy, safeguarding policy and procedure and any other information you may need.