Terms and Conditions
Introduction
You must agree to these Terms & Conditions (T&C’s) to secure your training place at Horizon Gymnastics and be allowed to attend classes. You can email questions to [email protected] for further clarification. If you can’t agree to these T&C’s before your agreed taster / training date then our commitment with you terminates.
Alongside this document you will need to read and agree to our Memberships, Cancellations and Refunds Policy. The two documents combined form our Terms and Conditions for Horizon Gymnastics.
We have published codes of conduct for all our stakeholders and we expect all members to follow these in full. Failure may result in being asked to leave classes, events, competitions or be banned completely.
1. BOOKINGS AND PAYMENTS
Initial bookings and tasters for classes can be booked either through our automated class booking system or via our admin team with a text message or email. We offer two taster sessions in one chargeable invoice for your child to see if they would like to continue before all associated fees & memberships costs become due. Taster sessions will be communicated with you in advance and agreed, these are chargeable even if you are unable to attend due to say illness. By the third session all remaining class fees for the block period are due together with British Gymnastics membership & insurance and our Club fee, plus the missed taster session fee if this applies.
No amendments to original bookings can be made unless they are requested in writing and agreed in advance with both our admin and coaching team.
You risk losing your child’s place in a class if you do not make full payment prior to the start of a new term. Being in a class does not guarantee you continuity into the new term, only payment for the new term secures your place. Signing up for classes is a rolling commitment.
Payments will be requested in advance and a late payment fee of £15 plus 5% interest will be charged on any outstanding account balance on the 1st day of the last month in the term where payment is required.
Eg Autumn term = £100 payment request in July/Aug, payment made July = £80, by 1st December £20 is still owing, late payment fee £15, interest (£20 x 5%= £1) revised total to be cleared from Autumn term £35. Fees for Spring term = £100 due December. Total amount now due £100 (Spring term)+£35 (late fees payment plus interest & admin charge) = £135
2. TRAINING FEES
Training fees are charged for a set period (termly or quarterly) in advance of the term / quarter beginning.
1. Termly Fees – The client is agreeing to the full terms’ fees. There will be no refunds for missed sessions or if the client decides to leave midway through the term. Horizon Gymnastics guarantees the clients place in the session for the entire term. It is the clients’ choice whether they stay till the last training session or leave before. For more details go to our Memberships, Cancellations & Refunds Policy clause 2.4. Termly fees are for Recreational, Advanced Recreational & Foundation level gymnasts
2. Quarterly Fees - The client is agreeing to the fees for that quarter and there will be no refunds for missed sessions or if the client decides to leave midway through the quarter. Horizon Gymnastics guarantees the clients place in the session for the entire quarter. It is the clients’ choice whether they stay till the last training session or leave before. For more details go to our Memberships, Cancellations & Refunds Policy clause 2.4 Quarterly fees are for Competitive Development & Squad level gymnasts.
3. Gift Cards / Training Vouchers can be purchased and used by clients who have an account with Horizon Gymnastics and are registered. These cannot be purchased for clients’ who are on our waiting list and not yet club registered. Gift vouchers are non-refundable and cannot be exchanged for cash
3. CANCELLATIONS
Refer to our Memberships, Cancellations and Refunds Policy for more details, clause 2.4
The fees are non-refundable unless there are special circumstances in which case the credit is applied at our discretion against future fees.
Should you wish to cancel, suspend or reduce training hours this must be presented in writing to [email protected] with one months’ notice. Verbal notification or text message to a coach will not be seen or treated as notice and fees will still be applied.
If the cancellation is outside of our control – for example due to an incident at a venue or extreme weather conditions, a refund will not be given. Whilst make up sessions are not offered for cancelled sessions or non-attended sessions, we may, at our discretion offer an alternative venue or move training online. This alternative venue or online training may take place on different days and times from the original sessions and alternative venues may incur additional costs for those attending.
4. NOTICE PERIODS
There will be one months’ notice period required from clients prior to cancellation to enable a detailed account statement to be produced and any outstanding fees to be requested and collected before the leaving date. A termly, quarterly payment plan that sees a child leaving midway through the term or quarter will be calculated to the term / quarter end date. One months’ notice does not mean the client will be refunded after this notice. There are set timelines for termly refunds and there are no refunds for quarterly payments. It is the clients choice whether their child attends sessions till the last week of the term / quarter. See Memberships, Cancellations & Refunds Policy for more details, clause 2.4
5. CHARGES
We appreciate that some children do not always wish to take part on the day or may wish to attend other events (such as a friends’ birthday party) but we are unable to refund for non-attendance or for children who do not take part, this is due to the fact that we have reserved the space for your child and staff, venue costs have already been arranged. Please note that it is quite normal for children to be shy when they first attend and their confidence will grow in the weeks to come. The coaching team are experienced in dealing with this and will be happy to work with your gymnast to improve their confidence.
We do not offer “makeup classes” for sessions missed.
6. BACS / DIRECT DEBIT / CREDIT CARD /APPLEPAY PAYMENTS
Members have an option to pay by BACS, direct debit, a stored credit card or ApplePay in class. The direct debit system is handled through the GoCardless merchant and stored credit card payments are handled through the Stripe merchant. We do not hold any account details as these are stored securely through these operating merchants. With these two handling merchants, Horizon Gymnastics can offer a more affordable way to settle training fees. BACS payment amounts will be requested in writing by email, ApplePay payments can be made at each training venue & are handled through the SumUp merchant. Refer to our Memberships, Cancellations & Refunds Policy for more details.
7. INSURANCE, FIRST AID, DBS CHECKS AND SAFEGUARDING TRAINING
We are a registered club of British Gymnastics and have Public Liability and Employers Liability Insurances in place. Our coaches & Welfare Officers are all DBS enhanced checked, they regularly attend safeguarding training and there will always be at least one fully qualified first aider at every session.
8. UNDERSTANDING RISK
Due to the very nature of gymnastic activities, the risk of serious injury exists and whilst we do everything, we can to reduce that risk it is still a very real possibility. It is vital that members follow instructions given to them by coaches to decrease the risk of serious injury and follow the safety guidelines whilst in the gym using apparatus and moving around. By attending classes, it is deemed that you accept all risks associated with such participation.
Training will take place in either bare feet or gymnastic shoes, socks may be worn for some floor-based work but coaches will advise. Trampolining jump socks or normal socks must be worn on the trampoline.
9. PARENTS / CARER / GUARDIANS
To avoid overcrowding and shyness in class, one adult guardian only per child is allowed into the preschool adult and child classes. In independent classes (where the adult is not required to participate in class) adults are asked to wait outside or to drop gymnasts with the coach. For the 1st two taster sessions the adult guardian is permitted into the gym to watch the session, by the 3rd session all adult guardians must leave the gymnasium/sports hall. Adults may wait on campus for their child’s class to end or wait outside the gymnasium / sport hall doors with other adults.
All children in our preschool programmes must have a guardian on site at all times and a waiting area will be available for this. Gymnastics coaching is much more effective when the environment is not distracting, so please refrain from coaching from the side lines during the class if you are watching.
10. CLUB MERCHANDISE & TRAINING EQUIPMENT
Horizon Gymnastics has club merchandise which can be purchased by members. There are a variety of product options from training to competitive for the new beginner to the established performer. Some items are purchased directly through a retailer; others are purchased directly through Horizon Gymnastics. For those items purchased and ordered through us, if you are not completely satisfied with your purchase for any reason*, return the item unworn and in perfect condition with tags attached and proof of purchase, within 28 days for an exchange or refund.
If you need to return something, please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
Please fill-in and include the returns form along with your returned item and proof of purchase (receipt or order number) to enable us to identify you and process your return as quickly as possible. If this is not present, a written note with all your details will suffice.
*Personalised garments and special designs cannot be exchanged unless faulty, so please ensure you order the correct size. *Do not remove the hygiene stickers or swing tags until you are happy with the fit of the leotards (Leotards ordered directly through us can only be returned if the hygiene guard has not been removed.). *Leotards ordered directly through a retailer follow their returns policy as this is not our responsibility.
11. TRAINING PREPARATIONS
At every training session we shall require gymnasts to be ready for learning gymnastics, to help them which in turn helps the coaching team please ensure your gymnast is prepared for their session.
· Long hair tired up - this can be any design but must not touch the floor when they are upside down in handstand. Swept back away from eyes, neat and tidy but without an Alice band. Some disciplines have more specific hair requirements and coaches will communicate this with you.
· A filled water drinks bottle – there are water stations at all of our venues, make sure their bottle is full when they arrive to class.
· Earrings – these must be removed before training sessions
· A pair of socks for trampoline work.
· Dedicated gym bag that has a warm layer of clothing, coat and easy foot wear.
· Training Notebook – these are really helpful for recording positive outcomes during class and store class stickers.
· Foundation, Development and Competitive gymnasts will also need their own foam roller, elastics plus specific discipline equipment. The lead coaches for these sessions will communicate this with you along with best places to obtain Rhythmic small apparatus, TeamGym hand and ankle weights.
· Clothing – at every training session each gymnast must wear either a t-shirt & shorts / leggings that cover the midriff area, or a leotard, unitard, compression top, with either leggings, stirrups or shorts.
· Clothing - Young ladies will be required to wear sport crop tops under their t-shirts and either sport crop tops or crop top bras under their leotards. Strappy, low cut, revealing t-shirts are not permitted. Gymnasts will only be allowed to train in sport crop tops and leggings for fitness training where handling is not required. Boys can only expose their chest when doing fitness training where handling is not required. Jeans, jean leggings, buttoned shirts and shorts are not allowed for training.
· Tracksuit bottoms & hoodies may be worn for warm up and cool down, hoodies are not allowed to be worn when training.
· Snacks – small bite size snacks such as cucumber, carrot, pepper sticks, bread sticks, fruit pieces are all acceptable. The lead coaches will tell gymnasts when they can have snack & it will always be after intense training. Snack is not required for 1hr gymnasts but should be considered for any gymnast training 2 or more hours in one go.
12. BODY PIERCINGS & ADORNMENTS
British Gymnastics believes that jewellery and adornments worn in body piercing are inappropriate for safe practice in gymnastics and trampolining.
Jewellery that cannot be removed: - It is acknowledged that in some circumstances, it may be impossible to remove a ring and/or dermal piercings. Should this be the case; the ring must be sufficiently covered with protective tape; and the piercings covered sufficiently in order to eliminate any risk.
Newly pierced ears: - Newly pierced stud earrings need to be covered with protective tape (not provided by us) but must be removed as soon as possible (normally after six-weeks). For the avoidance of doubt; any jewellery which can be removed, must be removed before entering the gym. Horizon Gymnastics accepts no responsibility for damage or loss to any item brought in to classes.
13. MOBILE PHONES & RECORDING DEVICES
Mobile phones & recording devices must be kept in gym bags at all times unless the lead coach has permitted usage for fitness & training purposes. Devices are not allowed to be used to record or take pictures of one another during training or break times. Respect must be given at all times to gym colleagues who may not be allowed to have their pictures or video taken. Coaches will delete photos and video taken without permission.
Parents/Carers/Guardians are not permitted to take photos or videos of classes during training; this is to protect all of our members. Coaches/welfare may ask to see devices if they think photos or video have been taken and if so, you will be asked to delete it. If you’d like a video of your child’s achievement discuss this with the lead coach and this can be arranged so that other class members are not in the photo/video footage.
Horizon regularly takes videos and pictures to help with training gymnasts and track training progress. These videos / pics may be used by the gymnasts and coaches to support one another’s training diary.
Coaches can login to the Rise Gymnastic portal using a mobile, tablet and iPad to record the progress of any gymnast in class. Parents can then login and track progress of their child.
14. SOCIAL MEDIA
At Horizon we value the achievements made by our members and wish to celebrate them using social media platforms such as Facebook, Instagram & our website. We often show a video or pictures of their achievements, some postings will have no names and others only the persons first name. All images, video content are celebrating successes. If you strongly object to having your Childs progress celebrated in this way you can opt out at signing.
15. ARRIVING AT CLASSES AND LEAVING
Gymnasts must be escorted into the gymnasium / sports hall where the class is taking place, entry & exit points may be different depending on venue. They cannot be dropped in the car park or other areas of the venue and walk in themselves. Likewise, at the end of the class please collect your gymnast from the gymnasium / sports hall. Gymnasts may be collected by a responsible sibling 16yrs plus. Gymnasts without guardians will not be allowed to leave unattended unless prior written consent has been given by the guardian. This consent will only be accepted for gymnasts aged 14 and over making their own way home. Gymnasts are required to arrive in good time to start the class promptly. Late arrival of 10 minutes or more is at the coach’s discretion whether the gymnast is allowed to join in as a late arrival. This will be due to warm up having concluded and the gymnast’s safety being at risk. No refunds are payable for late arrival and coach refusing training. Those parents who are car sharing or pooling resources for pick up must inform the lead coach at the start of each training session who their child is going home with, help us by sending us a text message, handing it on a piece of paper or waiting until it is written down on the whiteboard and recorded.
16. ARRIVAL & DEPARTURE TIMES
Please arrive no earlier than 10 minutes before the start time of your class as you will be required to wait outside with your gymnast until the coaching staff are ready to let you in. If you need to handover your child early due to taxi logistics, always speak with the lead coach on site and agree a plan that works for all parties. Once your allocated class time has finished, it is necessary to vacate the gymnasium in readiness for the next class. Gymnasts will line up at the venue exit door and be sent out to their adult collector. Should you be running late, please contact the lead coach, club mobile and your gymnast will be allowed to spectate the next class whilst waiting for your arrival. If you are late and not contactable, we will follow our safeguarding policy and contact the designated social services LADO contact for further guidance.
17. DISRUPTIVE AND INAPPROPRIATE BEHAVIOUR
Children and adults in attendance at classes are asked to be civil and courteous to other members of the club, staff members and other venue users at all times. Should a child or adult become abusive, violent or disruptive, it is at the discretion of the lead coach to issue a time out in accordance with our guidelines.
18. ILLNESS / INJURY / REHABILITATION
Parents/carers/guardians are required to inform the club if the gymnast is unable to attend training and with a reason. Anyone testing positive from covid19 must inform the club. A credit for lessons missed due to illness / injury will only be considered if the period missed will be at least 4 weeks or more, and only on production of a signed, valid and dated doctor’s note with a full explanation of the illness / injury. Some injuries will allow for fitness training to continue and for physio rehabilitation to take place in the gym with a revised set of training times. Each case will be unique and it will be at the discretion of the Director to decide whether fees are adjusted during the rehabilitation period.
19. HOLIDAYS
Holidays taken within the term or quarterly training dates will not decrease the price of the term or quarter. Full payment for training fees, gym camps or holiday clubs must still be made and no refunds will be given for weeks missed due to holidays taken.
20. CLASS LEVELS
At Horizon Gymnastics we run our classes based upon the gymnast’s ability to make progress given their age, maturity and previous gymnastic experience. This may mean that a mix of ages attend classes. Do not be put off by this as the coaches are very experienced at setting challenges to meet all levels of experience & ages. All gymnasts will start in a lower-level class before being assessed and moved to a different class as and when required. The levels across all of our disciplines are; Recreational, Advanced Recreational, Foundation, Development, Squad. It is expected all levels will participate in the annual Club Competitions and Awards ceremony. All levels will have opportunities to attend other events and competitions during the year.
21. DISABILITIES
On booking, please give full details of any child with any disabilities. It is the parent/guardian’s responsibility to notify us of such disabilities to ensure safe and effective teaching methods and standards are maintained. Some disabilities will need additional checks from our insurers and we may require you to provide letters from medical professionals on this before classes can be attended. This includes but is not limited to Down’s syndrome children.
22. MEDICAL CONDITIONS
Guardians agree to update the administration office with details of new or changing medical conditions, you agree to update your Horizon Gymnastics online portal account and agree to update the British Gymnastic membership portal too.
Gymnasts / coaches with anaphylactic conditions must place all medication in the designated emergency medication box or on the coaches’ table. Each person must have a clearly marked “What to do in an emergency card” attached to their medical bag.
Gymnasts / coaches with diabetes must inform the lead coach when they need to stop & take their blood count. Pumps cannot be worn for all gymnastic skills and a unique schedule will be devised to reduce the risk.
Guardians must inform the lead coach if their child has an ailment that may affect their training, eg bruising, upset stomach, verruca, molluscum. Verruca’s must be covered with a plaster; a spray plaster is the best means to cover up verruca’s and allow bare feet training.
23. POTTY TRAINING / TOILET VISITS
To keep toilet visits / missed class time to a minimum, if your child is potty trained, please take them to the toilet immediately prior to the commencement of any class so there will be as little disruption during class times. Coaches cannot be responsible for personal care or potty training, if your child still needs this support please ensure you stay on site so you can assist with this as and when required.
All independent gymnasts go to the toilet with a buddy; this is a safeguarding requirement as the venues we hire are used by members of the public throughout our sessions. All gymnasts are encouraged to wait and support their friends, reporting back to lead coaches anything they see or are uncomfortable with. Gymnasts aged 17yrs are permitted to go independently but at 16yrs they still go with a buddy.
24. PHYSICAL CONTACT
Parents should be aware that due to the very nature of gymnastics it is necessary for the coaches to have physical contact – known as “Handling” or “Supporting” or “Spotting” the gymnasts. Stations are used to encourage independent learning throughout our teachings but there will always be an element of physical contact. As such during these training sessions crop tops cannot be worn to reduce skin to skin contact.
25. FOOD AND DRINK DURING CLASS
Food and drink are allowed to be taken into the class and be kept in the gymnast’s bag with water bottle alongside for ease to drink from. Whilst gymnasts are encouraged to drink water from their bottles regularly, food as a healthy snack or lunch is only permitted with coach consent & must be cleared away completely before training resumes. Designated food areas will be provided for gymnasts within the gymnasium. We have a nut free gym environment with various members having nut allergies (Nutella chocolate spread contains nuts). Fizzy drinks such as lemonade / coke are not permitted as a replacement to water. We also ask if your child eats before training that this is a light snack, due to the intensity of certain training we don’t want your child to become unwell during class time.
26. RISE MEDALS & CERTIFICATES
Each term we will assess the gymnasts using the British Gymnastics Rise Medal & Certificate reward scheme. Gymnasts will often work on similar skills that bridge multiple levels, and so can achieve a higher reward before a lower one. Each gymnast will revisit the gymnastic terminology used on earlier rewards to check understanding; this helps the coaching staff to gauge any missing gaps in knowledge, to be refreshed, before moving on.
In class coaches can update the Rise portal using a mobile, tablet and iPad devices, as parents you can login via the BG website and track your Childs progress through the scheme.
27. STICKERS
At all of our classes we use stickers as a means of acknowledging hard work, progress, achievements and team work. Not all gymnasts will receive a sticker every training session and it’s important that you understand this. The coaches make it really clear how gymnasts can earn a sticker during the lesson and each week there will be different challenges aimed at the class. We recommend gymnasts bring a sticker book to class so they can record what their sticker was for and when they achieved it. This helps improve handwriting but also is a great reflection book in years to come. We do have some sticker cards that are purchasable and there is a reward for each gymnast completing their card.
28. LOST PROPERTY
All property brought into class by the client & gymnast is done so at your own risk. All clothed garments must be named. Horizon Gymnastics is not liable for any loss or damage caused to belongings. Items found will be held for a period of one month before being disposed of or donated to charity. During this time the belongings will be in class awaiting reconnection with their owner, it is not our responsibility to keep reminding. At the end of each term the garments will be on display for anyone to claim and then what’s left over will be given away. This includes earrings left behind, so please remove them before coming to class.
29. CUSTOMER SERVICE
It is our intention to provide you with a high level of customer service at all times, however, if you are dissatisfied with the level of service, please contact us through
[email protected]or via our website contact us page.
We do have Welfare Officers at all of our centres, if you have any concerns they may be contacted on [email protected], where a member of the team be reach out and assist.
30. VARIATION OF TERMS
Horizon Gymnastics is permitted to revise these Terms and Conditions at any time as it sees fit. Any changes will come into force after a notice period of 30 days.
Document last updated : 1 August 2025
Effective date : 1 September 2025
GYMNAST NAME(S):
Social Media OPT IN or OPT OUT
Select OPT IN
If you’re happy for Horizon Gymnastics to post images and videos to social media celebrating your child/ren successes.
Select OPT OUT
If you’d like to opt out of Horizon Gymnastic posting social media images and videos of your child/ren.
Select: YES NO
I am happy for Horizon Gymnastic first aiders to administer first aid when required.
(Parent/Carer/Guardian) I …………………………………………. have seen, read, understood and agree to these terms and conditions.
Signed: Dated:
Email:
HG Terms & Conditions V3.2 - 01.08.25
1. MEMBERSHIPS & REGISTRATIONS
1.1 CLUB REGISTRATION
There is Club Registration fee at the time of joining Horizon Gymnastics, this is due at the start of the 3rd visit should the client wish to participate in further training sessions. This registration fee is non-refundable should the client wish to leave any time from the 3rd session onwards. Should the client leave mid-way through the year and then return during the same signup year, this fee will not be recharged.
Should a client leave for a period greater than 12 months from their signup date and then decide to re-join, this fee will be recharged.
The club registration fee enables the client to be administratively setup and includes a t-shirt.
1.2 CLUB MEMBERSHIP
Horizon Gymnastics reserves the right to introduce a chargeable membership structure be it monthly or annually at some point in the future.
1.3 BRITISH GYMNASTICS
We are an affiliated club of British Gymnastics (BG) and as such require all members to sign up to their membership and insurance packages. The cost for these memberships varies annually and is settled through Horizon Gymnastics on the clients’ behalf. Refunds will only be given if a client leaves the club before payment to British Gymnastics has been made. BG Insurance runs annually when the client joins Horizon Gymnastics and from when the client settles their final invoice which includes their BG membership & insurance.
1.4 NEW CLIENT CHARGEABLE TASTER SESSIONS
We offer two taster sessions which are chargeable for your child to see if they would like to continue before all associated fees are due. Taster sessions will be communicated with you in advance and agreed in writing, these are chargeable even if you are unable to attend a taster session due to say illness. By the third session all remaining class fees for the block period are due together with British Gymnastics membership & insurance and our Club registration fee, plus the missed taster session fee if this applies.
1.5 MONEY BACK GUARANTEE
At the time of booking if all training fees, club registration, BG membership & insurance costs are settled in advance and within the first 2 taster sessions, you decide not to stay, then all charges will be refunded minus the 2 chargeable taster sessions. An admin fee of £15 will be applied.
1.6 PAYMENTS MADE & REFERENCES
BACS – Payments made to: Horizon TeamGym : 38725060 : 30-63-64 : Ref : H@T Gymnast Name + fees
Use: - H@T for Horizon @ Thornden; H@C for Horizon @ Chamberlayne;
CHEQUE – Payee: Horizon TeamGym : on reverse write Childs name, class day and time. Put in a sealed envelope with the Childs name on the front marked for the attention of the lead coach.
CASH – Put the correct amount into a sealed envelope with the Childs name on the front, mark it for the attention of the lead coach.
CARD – Payments taken in class via SumUp; Payments taken online via Stripe
DIRECT DEBIT – Payments taken through GoCardless merchant
APPLEPAY – Payment taken in class via SumUp
2. CANCELLATIONS
2.1 CANCELLATION BY HORIZON GYMNASTICS
2.1.1 Horizon Gymnastics reserves the right to refuse, cancel or change any booking or event at any time prior to its commencement and to refuse admission to the event or centre, or to reject an application of membership and to withdraw membership.
2.1.2 We can add to, change, withdraw or cancel facilities or activities from the centre without notice. This includes closing a centre or making changes to opening hours for safety reasons, maintenance or special events.
2.1.3 There will be no refund/credit due to a cancelled session where staff shortages or illness requires the session to be cancelled at short notice.
2.1.4 In exceptional circumstances it may be necessary for Horizon Gymnastics to cancel a session. If this happens, you will be notified with as much notice as possible by email and on our social networking platforms – class manager, Band and in some scenarios via text message
2.2 CANCELLATION BY OUR FACILITY HIRES
2.2.1 In the event of a cancellation due to the facilities cancelling our booking at short notice we will try to find an alternative venue or take the training online. If successful there will be no refund/credit for that session but there may well be additional sessional costs for the new venue/ online platform. Horizon Gymnastics will not be responsible for any extra costs incurred as a result of a relocated, cancelled or rescheduled event. Nonattendance at the relocated venue will not incur additional costs, nor will it result in a refund/credit for the original cancelled session even if the online session is not attended. Sessions moved online may take place on a different training day and time.
2.2.2 In the event of a cancellation due to the facilities cancelling our booking with notice, training will move from the physical world to the online platform and back again seamlessly. Missed online training sessions will not be credited/refunded.
2.2.3 There is no entitlement right to a refund / credit where Horizon Gymnastics is forced to cancel part or all of an event / session due to reasons beyond our reasonable control and especially where we are legally bound for costs such as insurances, facilities, staff and other operational expenditure costs. This may include but is not limited to weather cancellation, Health & Safety, staff ratios and travellers. The Director reserves the right to be discretionary.
2.3 CANCELLATION BY THE HIRER
2.2.4 For Gym Camps, Birthday Parties, Competitions and other events, cancellation must be in writing 14 days prior to the event entry closing dates for a full refund.
2.2.5 If the cancellation is on the grounds of medical reasons with written evidence, then a partial refund is subject to 1 months’ notice of withdrawal, reduced training hours and clients allocated training place being replaced by another. This is at the discretion of the Director. An administrative fee will be applied to changes
2.4 CLIENT CANCELLATIONS
If you wish to cancel your future classes then the following notice periods will apply;
2.4.1 Academic Terms are Autumn (Sept-Dec), Spring (Jan-Apr), Summer (Apr-Jul)
Termly in full payments – (cash, cheque, BACS, credit card, ApplePay) Your commitment is for the whole term. One months’ notice before the end of term; if notice is given before half term then refunds for classes after half term are at our Directors discretion and only if a replacement gymnast is found to take the leaving gymnasts place. There will be no refunds for notice given after half term and it is the clients’ choice whether they stay till the last training week or leave before. Failure to settle all outstanding monies at the time of leaving will incur a late payment fee £15 plus interest of 5% on the outstanding balance.
Termly part payments – (GoCardless direct debit, cash, cheque, BACS, credit card, ApplePay). Your commitment is for the whole term even if this is being settled in instalments. One months’ notice is required before the end of term; if notice is given before half term then refunds for classes after half term are at our Directors discretion and only if a replacement gymnast is found to take the leaving gymnasts place till the end of term. There will be no refunds for notice given after half term and it is the clients’ choice whether they stay till the last training week or leave before. Failure to settle all outstanding monies at the time of leaving will incur a late payment fee £15 plus interest of 5% on the outstanding balance.
2.4.2 Quarterly Payments are Q1 (Sept-Nov), Q2 (Dec-Feb), Q3 (Mar-May), Q4 (Jun-Aug)
Quarterly in full payments – (cash, cheque, BACS, credit card, ApplePay) Your commitment is for the whole quarter. One months’ notice before the end of the quarter is required before leaving however if notice is given mid-way through the quarter, the end date does not move forwards, the end date is still the last week of that quarter. There are no refunds for sessions missed during that quarter and it is the clients’ choice whether they stay till the last training week or leave beforehand. Failure to settle all outstanding monies at the time of leaving will incur a late payment fee £15 plus interest of 5% on the outstanding balance.
Quarterly part payments – (GoCardless direct debit, cash, cheque, BACS, credit card, ApplePay). Your commitment is for the whole quarter even if this is being settled in instalments. One months’ notice is required before the end of the quarter; if notice is given before the end of the quarter, the end date does not move forwards, the end date is still the last week of that quarter. There are no refunds for sessions missed during that quarter and it is the clients’ choice whether they stay till the last training week or leave beforehand. Failure to settle all outstanding monies at the time of leaving will incur a late payment fee £15 plus interest of 5% on the outstanding balance.
2.4.3 Should you wish to cancel, suspend or reduce your training hours this must be presented in writing to [email protected] a verbal or text message to a coach will not be seen or treated as notice and fees will still be applied.
2.5 CANCELLING YOUR GOCARDLESS DIRECT DEBIT
2.5.1 We recognise that many people’s circumstances change. In such an event, should you wish to cancel your GoCardless direct debit we ask that you notify us, in writing to [email protected] with the appropriate notification period. Please ensure you also notify your bank.
2.5.2 All notice to terminate will be agreed in writing with both parties
3. REFUNDS
3.1 We will refund the British Gymnastics (BG) membership & insurance fee so long as it has not been settled directly with BG on your behalf. BG membership and insurance is transferrable between affiliated clubs and you can attend multiple clubs & gymnastic disciplines under the one membership.
3.2 We will refund the Club Registration fee if the client has settled in advance all fees and decided to leave before the start of the 3rd session.
3.3 We will refund all training fees from the 3rd session if a new client has settled in advance all requested fees and decided at the end of the 2nd taster session it is not for them. An admin fee of £15 will be applied.
3.4 A minimum of 14 days’ notice is required when requesting a refund for Gym Camps, Birthday Parties, and before the competition entry deadlines. Such requests are to be made in writing to [email protected]
o.uk for the attention of the Director.
3.5 For other hire, application for refunds must be made in writing to the Director stating the details of refund requested and with proof of purchase where appropriate.
3.6 Refund requests on purchases such as events or camps to name but a few, where less than 14 days’ notice is given on the grounds of medical reasons with supporting medical evidence, these are at the discretion of the Director. Some events require separate travel insurance and where Insurance claims for travel refunds exist due to injury, we shall follow the travel insurance guidelines. Travel refunds if successfully claimed will be refunded to your bank account. Training refunds if agreed will be credited to the clients account for use against future participation.
3.7 There are NO part session refunds/credits available.
3.8 At the Directors discretion, a credit given will be used against future classes.
3.9 Should you wish to return any retail product, on proof of purchase, we will exchange the item or provide a full refund, provided the item is unwashed, unworn and unused. This will be valid for 28 days from the date of purchase. If any retail product is found to be faulty, on proof of purchase we will exchange the item or provide a full refund. This does not affect your statutory rights.
3.10 Horizon Gymnastics will not be liable or responsible for any other expenditure incurred costs or loss sustained by the client arising from any event or class cancellation or rescheduling.
Document last updated : 31 July 2025
Effective date : 1 September 2025
I have legal guardianship of / I am the registered carer of (child/rens name(s) being registered with Horizon Gymnastics);
(Parent/Carer/Guardian) I …………………………………………. have seen, read, understood and agree to this memberships, cancellations & refunds policy.
Signed: Dated:
Email:
HG Memberships, Cancellations & Refunds Policy v3.2 - 31.07.25