Terms and Conditions

Terms and Conditions of Enrolment 2022/2023

Please read our Terms and Conditions of Enrolment at our swim school. Upon enrolment, all swimmers (or their guardians) will agree to the following, so if you do have any questions please let us know.

Just Add Water Swimming in this document will be known as “we” and “our”.

1.0. General

• Terms and conditions are subject to change. Notification of changes will be published on our website and emailed to current families.
• The Wundowie and Northam swimming pools are a Non-Smoking facility and you must be a minimum of 10 meters from the building to smoke
• Parents/guardians of students must remain at the centre at all times.
• For swimmers under 3 years of age (all infant lessons), there MUST be at least 1 parent in the water, completely hands on. As per safety requirements, children who are 3-5 years old must have parents ready to get in the water if required. You must remain within arm’s reach of your child under 5 if they are playing outside of swimming lessons.
• It is expected that parents fully participate in the classes, with singing, dancing and encouragement. This involves activities like putting your head underwater. Please let the instructor know if you are not comfortable putting your head under water and the instructor will show your bub themselves. Please make sure that full attention is given to the instructor, as all advice is essential for the safe progress of your child.
• Approved swim nappies only to be worn by infants. This is in accordance with the Department of Health Code of Practice.
• We encourage people not to wear jewellery while in the water.
• We encourage the use of swim caps and goggles to maximise learning.
• We shall not be held liable for any loss, damage, theft, or injury suffered or occasioned by persons or their personal belongings as a consequence of entry onto the property.
• In the event of adverse weather resulting in pool closure, no makeups, credits, or refunds will be offered.
• By accepting enrolment into a class, it is acceptance of terms and conditions by themselves and parent/guardian.
• We reserve the right to alter class times due to changing circumstances. All classes have minimum number. If you enrol in a class that does not have minimum enrolments, you may be offered an alternative option or be placed on a waiting list.
• Although we will do our best to maintain consistency, we cannot guarantee the same instructor will teach your child every lesson, or that you will be offered your preferred lesson day and time when enrolling.
• If class numbers are low or empty 48 hours before the first class is due to commence, we reserve the right to change the class time to ensure minimum numbers are met.

2.0. Photography

You are permitted to take photos of your own child only. There cannot be any other patrons in the background of your photo. Instructors have the right to refuse photography of themselves, please ask at the time. Camera usage is not permitted in the change rooms or toilet facilities under any circumstance.

2.1.

Upon enrolment, you will be given the opportunity to refuse photography sharing permission of you/your child. If you change your mind at any point, you must notify management in writing. Use of photographs/videos are for staff training or for promotional purposes.

3.0. Payment and Enrolment

• Fees are to be paid upfront in full.
• No part payments for enrolments can be taken.
• We do not offer discounts for concession card holders or families with multiple children.
• Fees do not include entry to the venue - we recommend purchasing a season pass from the Shire.
• Late erolments (if accepted), will incur a $8 administration fee on top of the prorate lesson fees.
• Where terms or blocks may be assumed short, and classes added later, the remaining fees will be due. You will be notified in class of any changes. Refusal to pay remaining classes will result in refusal of attendance and future enrolments denied.

3.1.

• Students are encouraged to enrol before the start of the Term. Enrolments are turned off on Day 14 of term (end of week 2) and we will not accept any more enrolments as it is a distraction to the class. Swimmers will pay the term in full, regardless of lessons missed.
• Infant swimming lessons - infants must be enrolled into the appropriate (age based) group as of their age on the first day of swimming lessons. Incorrectly enrolling into a class will mean your child will not receive the correct instruction and will hold other children - who are age appropriate - back in the class. Refunds will not be given for incorrect enrolment. You may change to a correct class if there is space, prior to the start of the term or block only.
• Students currently enrolled are given priority enrolment for changing classes.
• Fees are as advertised on our website. Payment secures the students place in the class.
• Class enquiries are not held for any period of time.
• Fees are reviewed annually on the 1st July to take into consideration CPI and wage increases.

4.0. Termination

• No terminations are permitted.
• If you decide to not attend (any) lessons, you will forfeit your fees.

5.0. Refunds, Credits, and Cooling off Period

No refund or credits under any circumstances. If you would like to cancel your remaining classes, you will need to find a suitable replacement for your spot. Changes at management’s discretion.

We do not offer any form of cooling off period. If you enrol and decide not to participate in lessons, your fees will be forfeited unless you find a suitable replacement for your spot.

6.0. Class Levels

• All infants are enrolled as their age on first day of lessons.
• We will accept levels from other swim schools, however reserve the right to move a student to a more appropriate class if necessary.
• All swimmers are assessed at the first lesson. Infants are typically in classes based on age, however are also assessed for suitability and will be moved to ensure swimmers are getting the most out of their classes.
• All new swimmers (Stage 1 to 5) can purchase a Sticker Chart for $10. Every time a swimmer achieves a skill (confidently and on-cue), they will receive a sticker on the allocated sticker day (mid-term and end of term). The chart is kept by the swimmer and assists families in practising those unachieved skills. If the sticker chart is misplaced or unusable, a new chart can be purchased for $10 (plus postage if required).
• All swimmers receive a certificate from Royal Life Saving at the last lesson of Term, irrespective of competency. 
• If a swimmer passes mid-term, the instructor will continue onto the next level - we will not wait until the new term to progress swimmers.
• Students will progress through the levels of the program as they attain the skills and confidence. The rate of progress for each individual student will be assessed on that basis. Some swimmers achieve skills faster than others, it is important to remember that swimmers learn at different rates. Swimmers who move up may be required to change class, we cannot guarantee the same day or time for this.

7.0. Missed Lessons

We do not offer make up classes, refunds, or credits for this facility under any circumstances.

8.0. Sick Students

• If in doubt, leave them out.
• Please consider your child’s health as a priority.
• Students who are unwell do not learn and infect others. Students who are unwell are not permitted to participate in a lesson. Out of respect for other participants and instructors, please stay at home with your sick children and seek medical attention.
• We reserve the right to remove a student if the instructor believes the student to be unwell.
• The Health Department has a list of exclusion times for infectious diseases, these times must be adhered to at all cost for the health and welfare of the other students. A list can be found on Health Department web site.

9.0. Students on Holidays

No credits/refunds/makeups offered for holidays, even with notice given.

10.0. Transfers

Students can transfer to another class at any time if a vacancy exists in that class, subject to management.