Kent Academy of Musical Theatre

Terms and Conditions

Last reviewed: September 2026

For the purposes of this document, Kent Academy of Musical Theatre shall be referred to as “KAMT”.

Please read these Terms and Conditions carefully before enrolling yourself or your child/student. By completing enrolment and accepting these Terms and Conditions through Class Manager (CM), you agree to be bound by the following terms.

1. JOINING KAMT

A. A completed profile must be created on Class Manager (CM) before attending KAMT.

B. Any relevant medical conditions must be disclosed on CM at registration and updated whenever circumstances change.

C. Any learning difficulties or additional needs should be disclosed on CM so that KAMT can provide appropriate support wherever reasonably possible.

D. KAMT communicates primarily via email and WhatsApp. It is the responsibility of the student, parent or guardian to ensure that all contact details are kept up to date.

E. By agreeing to these Terms and Conditions on CM, you consent to receiving invoices, newsletters, timetables and other relevant KAMT communications.

F. By agreeing to these Terms and Conditions, you consent to relevant personal information being stored electronically and, where required, securely in paper form for administrative and safeguarding purposes.

G. Attendance at any other dance, drama, musical theatre or performance school must be disclosed to the Principal upon registration.

H. Trial classes are free of charge provided that the student either enrols in the class for the following week or does not continue with the class. If a student chooses to enrol at a later date, the trial class will become chargeable and the fee will be added to the invoice for the remaining term.

2. KAMT FEES

A. A standard KAMT term runs for approximately 12 weeks, although the exact number of teaching weeks may vary.

B. Full payment for each term is required within two weeks of invoices being issued. The payment deadline will be clearly stated on each invoice.

C. Invoices for additional classes, events, workshops or other activities must be paid within 7 days of issue unless otherwise stated.

D. Payments received after the stated deadline will incur a 5% late fee. A further 5% late fee may be added for each week that the balance remains outstanding. Students may not be permitted to attend classes while fees remain unpaid.

E. A 5% discount is offered for siblings attending KAMT or for students taking three or more eligible classes.

F. If you have not received an expected invoice by one week before the first class of term, it is your responsibility to contact KAMT. Failure to receive or locate an invoice does not automatically extend the payment deadline.

G. Invoices must be checked carefully upon receipt. KAMT reserves the right to correct invoicing errors and issue or backdate amended invoices where necessary.

H. Requests for changes to classes or invoices must be made by any deadline communicated by the Principal. Changes requested after this date may incur a £5 administration fee.

I. Please retain proof of payment. Where there is a dispute regarding payment and no customer proof is available, KAMT’s payment records will be used.

J. KAMT reserves the right to suspend a student’s attendance while fees remain outstanding.

K. Unless expressly stated otherwise, all invoice payments must be made by bank transfer using the KAMT bank details stated on the relevant invoice.

L. KAMT does not accept debit or credit card payments for invoices, except where payment relates to the KAMT online shop or a pay-as-you-go session.

M. Because KAMT must retain debit and credit card facilities for online shop purchases and pay-as-you-go sessions, the card payment option may remain visible on some invoices. This does not mean that card payment is permitted for those invoices.

N. Where a customer pays an invoice by debit or credit card instead of by bank transfer, KAMT may apply a reasonable additional administration fee to cover the transaction costs charged by Stripe. The applicable fee will be communicated to the customer and may be added to the amount due or deducted from any refund, where appropriate.

O. Stripe fees are charges applied by Stripe, the payment-processing provider, for handling debit and credit card transactions. These charges may include a percentage of the transaction value and/or a fixed fee. They are deducted from the payment received by KAMT and are not charged when payment is made by bank transfer.

P. By choosing to pay an invoice by debit or credit card, the customer agrees to pay any reasonable additional fee required to cover the Stripe transaction costs associated with that payment.

3. PRIVATE SESSIONS – ACTING, DANCE AND ONE-OFF SINGING LESSONS

This section excludes regular Saturday morning and Wednesday evening one-to-one singing lessons, which are covered separately under Section 4.

A. Sessions must be paid for at least 7 days before the first booked session.

B. Student cancellations made with less than 24 hours’ notice will be charged in full.

C. Cancellations made with more than 24 hours’ notice are non-refundable but may be rearranged at the teacher’s discretion.

D. If KAMT cancels a session and an alternative cannot be arranged, a full refund will be issued.

E. After two cancellations by the student within a booked block, KAMT is not required to rearrange or refund further cancelled sessions within that block.

4. REGULAR ONE-TO-ONE SINGING LESSONS

Saturday Mornings, Wednesday Evenings and Thursday evenings. Booking and Minimum Commitment

A. Regular one-to-one singing lessons are booked on a half-termly basis and must be paid for in advance. A regular weekly lesson time is specifically reserved for each student.

B. In order to retain a secured regular weekly lesson slot, students must commit to and pay for a minimum of 6 lessons per half term, regardless of how many of the available lessons they are able to attend.

C. The number of teaching weeks may vary between half terms, with some half terms containing between 5 and 8 available lessons. Where there are 6, 7 or 8 available lessons, the student must pay for a minimum of 6 lessons in order to retain their regular weekly slot.

D. Where a half term contains only 5 available teaching weeks, students must commit to and pay for the full 5 weeks in order to retain their regular weekly slot.

E. The minimum commitment relates to the reservation of the student’s regular weekly lesson time, rather than the number of lessons they are personally able to attend. For example, if 7 lessons are available during a half term but the student is only able to attend 4, payment for a minimum of 6 lessons will still be required to retain their regular weekly slot.

F. Where more than 6 lessons are available during a half term, students may choose to book and pay for the additional available lessons.

G. A minimum of three weeks’ written notice is required to stop regular lessons. Any lessons already booked and paid for remain subject to these Terms and Conditions, and notice does not override the minimum half-term commitment.

Cancellations and Rescheduling

H. Cancellations made with less than 24 hours’ notice will be charged in full.

I. Cancellations made with at least 24 hours’ notice are non-refundable but may be rescheduled at the teacher’s discretion and subject to availability.

J. Any rescheduled lesson must normally take place within 8 days of the original lesson.

K. If the student is unable to attend the alternative date offered by the teacher, the lesson will be forfeited and no refund will be given.

L. If the teacher cancels a lesson, a replacement lesson will be offered. Where KAMT is unable to provide a suitable replacement lesson, the value of that lesson will be credited or refunded.

M. Missed lessons where no notice is provided will be charged in full and will not be rescheduled.

N. Lessons run for the agreed time only. Late arrival will not result in the lesson being extended.

O. Lesson fees are subject to review. Reasonable notice will be provided of any changes.

P. Disruptive or inappropriate behaviour may result in a lesson being stopped. No refund will be given where a lesson is stopped due to the student’s behaviour.

Q. Students must inform their teacher of any relevant medical or vocal health issues that may affect their lesson.

Holidays and Planned Absence

R. If a student knows in advance that they will be on holiday or otherwise unavailable for a regular lesson, KAMT must be informed at least 6 weeks before the affected lesson(s).

S. Where at least 6 weeks’ notice is provided, the affected lesson(s) may be removed from the student’s booking provided that the student still meets the minimum commitment of 6 paid lessons within that half term.

T. Where a half term contains only 5 available teaching weeks, the student must commit to all 5 lessons in order to retain their regular weekly slot. Planned absence cannot reduce this minimum commitment.

U. Where a student wishes to miss a lesson but removing that lesson would take their booking below the required minimum commitment, the lesson will remain payable. This applies even where more than 6 weeks’ notice of the absence has been provided.

V. Where less than 6 weeks’ notice of a planned absence is provided, the affected lesson will be charged as normal and KAMT cannot guarantee that it can be rescheduled.

W. Where appropriate and subject to availability, KAMT may offer an alternative lesson date. If the student is unable to attend the alternative date offered, or no suitable alternative can be agreed, the lesson will be forfeited and no refund will be given.

X. The student’s regular weekly lesson slot will continue to be reserved for them following an agreed planned absence, provided that the minimum half-term commitment has been met.

5. ATTENDANCE

A. Excellent attendance is expected from all KAMT students.

B. Absences should be reported to KAMT as soon as reasonably possible using the appropriate communication method.

C. Three consecutive weeks of unexplained or repeated absence may result in an attendance letter or contact from the Principal.

D. Poor or inconsistent attendance may affect a student’s ability to participate fully in productions, performances, routines or other KAMT activities.

E. No refund or credit is provided for group classes missed due to illness, holidays or personal commitments.

6. LEAVING KAMT – CANCELLATIONS, NOTICE AND REFUNDS

This section applies to KAMT group classes. Regular one-to-one singing lessons are subject to the separate cancellation, notice and minimum commitment provisions set out in Section 4.

A. Written notice by email is required if a student wishes to leave KAMT or cancel their place.

B. No refunds will be given once the relevant term has started.

C. Where written notice is received at least two weeks before the start date of the new term, a full refund of the term fees paid will be available, minus a £5 administration fee.

D. Where written notice is received less than two weeks before the start date of the new term, but before the term has started, a 75% refund of the term fees paid, minus a £5 administration fee, will be given.

The remaining 25% will be retained by KAMT due to the late cancellation and the student’s place having been reserved.

E. Once the relevant term has started, no refund will be available, regardless of attendance.

F. All refunds and cancellations are subject to a £5 administration fee, which will be deducted from any refund due.

7. CLASS CANCELLATIONS

A. No refunds will be given for group classes missed by a student due to illness, holidays or other personal reasons.

B. KAMT will not normally provide refunds for classes that cannot take place due to circumstances outside KAMT’s reasonable control, including severe weather, venue closures or other unforeseen circumstances.

C. KAMT reserves the right to cancel a class where there are insufficient student numbers. Where KAMT permanently cancels a paid class for this reason, the relevant unused fees will be refunded or credited.

D. Where KAMT cancels a class due to staff availability and cannot provide a replacement teacher or alternative session, the value of the cancelled class will normally be credited against future fees.

8. PHOTOGRAPHY AND VIDEO

A. Parents, guardians and adult students are given the opportunity on their registration forms to indicate whether they consent to photography and videography during regular classes. KAMT will follow the consent selection recorded on CM.

B. Shows and public performances may be professionally photographed and/or filmed. Participation in a production or public performance may therefore mean that a student appears in photographs or recordings of that event.

C. Images and recordings taken by or on behalf of KAMT may be used for legitimate KAMT promotional purposes, subject to applicable consent requirements.

9. PRODUCTIONS AND PERFORMANCES

A. KAMT aims to provide performance opportunities; however, productions are not guaranteed until officially confirmed.

B. Auditions may be held for principal or featured roles. All casting decisions made by the KAMT creative team are final.

C. Abusive, rude, threatening or inappropriate behaviour towards staff, students or volunteers regarding casting decisions will not be tolerated and may result in removal from the production and/or KAMT.

D. Participation in productions may be dependent upon satisfactory attendance, behaviour and commitment to rehearsals.

10. UNIFORM

All students must attend classes in the required KAMT uniform unless otherwise instructed.

Standard Class Uniform

Not Permitted in Class

Hoodies or sweaters worn during class must be plain black or KAMT-branded unless otherwise agreed.

Hair must be tied back neatly where appropriate.

Jewellery should not be worn during practical classes unless agreed for medical or other necessary reasons.

All clothing and footwear should be clearly labelled. Unclaimed lost property may be donated to charity at the end of each term.

Show and Performance Requirements

Students may be required to provide or purchase basic costume items and appropriate footwear for performances.

Current standard requirements may include:

Specific costume requirements will be communicated before each production.

11. GENERAL ADMINISTRATION AND CONDUCT

A. KAMT reserves the right to make reasonable changes to timetables, teachers, venues, classes and fees. Reasonable notice will be provided wherever possible.

B. Refunds will only be provided where stated within these Terms and Conditions or where otherwise required.

C. These Terms and Conditions may be updated from time to time. Current Terms and Conditions will be made available through KAMT’s usual platforms.

D. Bullying, abusive behaviour, discrimination, harassment or serious/repeated poor behaviour towards students, staff, volunteers or other KAMT families will not be tolerated and may result in removal from KAMT.

E. Teacher changes may occur throughout the year where necessary.

F. Students should seek permission from the Principal before committing to performances with another external performance organisation where this could conflict with an existing KAMT commitment. This does not include ordinary school performances.

G. Appropriate physical contact may occasionally be necessary during dance, acting, singing, positioning, choreography or other practical training.

H. KAMT’s name, logo, branding or reputation may not be used to promote an event, business, performance or activity without prior written permission.

I. KAMT staff will not transport students under the age of 18 in their own vehicles unless appropriate parental/guardian permission and arrangements have been made.

J. Children under the age of 11 must be collected by an authorised adult unless an alternative arrangement has been agreed in advance.

K. Parents and guardians must not interrupt or enter classes while teaching is taking place unless invited to do so or in an emergency.

12. LIABILITY

A. It is the responsibility of the parent, guardian or adult student to ensure that information provided to KAMT is accurate and kept up to date.

B. KAMT is not responsible for injury or loss except where responsibility arises from KAMT’s negligence or where liability cannot legally be excluded.

C. KAMT accepts no responsibility for lost, stolen or damaged personal property unless legally required.

D. KAMT is not responsible for disruption caused by circumstances outside its reasonable control.

E. Students are supervised by KAMT during their scheduled class or activity times only. Parents/guardians remain responsible for children before and after these times.

F. KAMT maintains appropriate Public Liability Insurance.

G. Students, parents, guardians and visitors must comply with the rules and requirements of any third-party venues used by KAMT.

13. SOCIAL MEDIA AND ONLINE CONDUCT

A. KAMT WhatsApp groups and other KAMT communication channels are intended for relevant class, rehearsal and organisational communication.

They should not be used for disputes, inappropriate discussions, one-to-one conversations that are not relevant to the wider group, or matters that should be directed privately to KAMT.

B. Parents, guardians and students should only publicly share photographs or videos of their own child unless they have appropriate permission from the other individuals or their parents/guardians.

C. Students and families should maintain appropriate professional boundaries with KAMT staff on personal social media accounts.

D. Concerns or complaints relating to KAMT, its staff or another student should be raised directly and privately with the Principal rather than discussed within KAMT group chats.

14. BEHAVIOUR AND PARENT/GUARDIAN CONDUCT

A. KAMT expects all students, parents, guardians, family members and visitors to treat staff, students, volunteers and other KAMT families with courtesy and respect at all times.

B. Bullying, intimidation, harassment, discrimination, threatening behaviour, abusive language, aggressive behaviour or inappropriate conduct will not be tolerated.

C. Parents and guardians must not confront, reprimand or discipline another student. Any concerns regarding another student’s behaviour must be raised directly with the Principal or an appropriate member of KAMT staff.

D. Parents and guardians must not approach another parent or guardian in an aggressive, confrontational or intimidating manner in relation to a KAMT matter.

E. Concerns regarding teaching, casting, class arrangements, performances, fees, behaviour or any other KAMT matter should be raised privately with the Principal and should not be discussed negatively within KAMT WhatsApp groups, social media groups or other public forums.

F. Casting decisions, choreography, teaching decisions and decisions regarding student placement are made by the relevant KAMT teaching or creative team. Respectful questions are welcomed, but abusive, persistent or inappropriate challenges to these decisions will not be accepted.

G. Parents and guardians must not interrupt teaching, rehearsals, auditions or performances unless invited to do so by a member of staff or where there is an emergency.

H. Students are expected to follow reasonable instructions from KAMT staff and behave in a manner that allows all students to learn and participate safely.

I. Where a student’s behaviour is repeatedly disruptive, KAMT may speak with the student and/or their parent or guardian and may put appropriate behavioural expectations in place.

J. Serious or repeated breaches of expected behaviour by a student, parent or guardian may result in the student being suspended or removed from a class, production or KAMT altogether.

K. Where behaviour presents an immediate safeguarding or safety concern, KAMT reserves the right to require the student, parent, guardian or visitor to leave the premises immediately.

L. Where a student is removed from KAMT due to serious or repeated misconduct by the student, parent or guardian, fees already paid will not normally be refunded.

M. KAMT reserves the right to refuse future enrolment where there has previously been serious misconduct, abusive behaviour or a significant breakdown in the relationship between KAMT and the student or family.

15. COMPLAINTS PROCEDURE

KAMT aims to resolve concerns fairly, professionally and as quickly as reasonably possible.

A. Where possible, minor concerns should first be raised informally with the relevant teacher or the Principal so that an appropriate resolution can be discussed.

B. If the matter cannot be resolved informally, or if the complaint is serious, a formal complaint should be submitted in writing by email to the Principal.

C. Formal complaints should clearly explain:

D. KAMT will acknowledge formal complaints within a reasonable period and will aim to investigate and respond as promptly as possible.

E. KAMT may need to speak with relevant staff, students, parents, guardians or witnesses when investigating a complaint.

F. Complaints will be treated as confidentially as reasonably possible. However, information may need to be shared with relevant individuals in order to properly investigate and resolve the matter.

G. Parents, guardians and students are expected to allow KAMT a reasonable opportunity to investigate and respond before discussing an unresolved complaint publicly or on social media.

H. Complaints should not be raised through class WhatsApp groups, group chats or public social media channels.

I. KAMT will not tolerate abusive, threatening, discriminatory or harassing communication during the complaints process.

J. Where communication becomes abusive or excessive, KAMT may require all further communication regarding the complaint to be made in writing.

K. A disagreement with a professional judgement, including casting, choreography, class placement or teaching decisions, does not automatically constitute grounds for a complaint. However, concerns about the way a decision has been handled may still be raised through this procedure.

L. Safeguarding concerns will be dealt with under KAMT’s safeguarding procedures and may be referred to the appropriate authorities where necessary.

M. Once the Principal has investigated the matter and provided a final written response, KAMT will consider the internal complaints process concluded unless significant new information becomes available.

ACCEPTANCE OF TERMS

By enrolling with KAMT and accepting these Terms and Conditions through Class Manager, the student and/or their parent or guardian confirms that they have read, understood and agree to abide by these Terms and Conditions.

It is the responsibility of parents, guardians and adult students to familiarise themselves with the current Terms and Conditions and to contact KAMT if clarification is required.

PAYMENT METHOD REMINDER

KAMT no longer accepts debit or credit card payments for invoices, except for purchases made through the KAMT online shop and pay-as-you-go sessions.

KAMT must retain debit and credit card payment facilities for online shop purchases and pay-as-you-go sessions. Consequently, the card payment option may remain visible on some invoices. The continued visibility of this option does not mean that card payment is permitted for invoice payments.

KAMT bank details have been added to all invoices, together with a reminder that invoice payments must be made by bank transfer. All invoice payments, including class fees, audition fees and other invoiced payments, must be made by bank transfer using the KAMT bank details stated on the relevant invoice.

As stated in these Terms and Conditions, where an invoice is paid by debit or credit card instead of by bank transfer, KAMT may apply a reasonable additional administration fee to cover the Stripe transaction costs charged to KAMT. Stripe fees are transaction charges applied by Stripe, KAMT’s payment-processing provider, for handling debit and credit card payments. These charges may include a percentage of the transaction value and/or a fixed fee and are deducted from the payment received by KAMT. They do not apply to payments made by bank transfer.

Customers are requested to refer to the email communication issued on 24 August and to review these Terms and Conditions to ensure that payments are made using the correct payment method and to avoid additional charges.

KAMT thanks all customers who have already made payment using the correct bank transfer details and appreciates their cooperation in helping to maintain efficient payment administration.