Terms and Conditions
OTE Performing Arts Academy – Terms & Conditions
Updated: September 2026
Effective from: September 2026
By enrolling for classes at OTE Performing Arts Academy, you acknowledge and agree to abide by the following Terms & Conditions.
Fees & Payment Plans
- Fees are charged monthly for each class in which a student is enrolled.
- Class fees are payable via GoCardless.
- OTE Performing Arts Academy does not accept cash, cheque or bank transfer payments for class fees.
- Fees will only be charged on a pro-rata basis where a student starts classes part-way through an academic term.
- Class fees cover regular weekly classes only and do not include additional rehearsals, training sessions or other sessions that may be required or offered for opportunities such as shows, exams, competitions or performances.
- All fees are due in accordance with the agreed payment plan unless prior arrangements have been agreed with management.
- Our monthly payment model is designed to provide a consistent and easy-to-manage payment schedule, regardless of term length.
- Payments will be automatically deducted on the stated payment date each month. If you need to request a change to your payment date, please contact us.
- Please ensure that sufficient funds are available in your account on your scheduled payment date. A £3 administration fee may apply where a payment fails due to insufficient funds or card/payment failure.
- Classes are held during term time only, except for additional rehearsals relating to productions, exams, festivals or competitions, which may take place during school holidays. We may also offer an optional Summer School and/or Summer Workshop Programme during August.
- OTE Performing Arts Academy reserves the right to suspend a student's enrolment and/or participation in classes where fees remain outstanding until the balance has been paid in full.
Sibling Discount
We are pleased to continue offering our 10% sibling discount, as we have always done.
Where more than one child from the same family attends OTE Performing Arts Academy, the second sibling and any additional siblings will receive 10% off eligible regular weekly class fees.
For example:
- 1st child: Full price
- 2nd child: 10% sibling discount
- 3rd child: 10% sibling discount
- 4th child: 10% sibling discount
The sibling discount applies to regular weekly classes only and excludes:
- 1-to-1 classes
- Private sessions
- Additional training sessions
- Short-term classes
- Ad-hoc rehearsals
- Other sessions outside of regular weekly classes
Classes must be booked together for the sibling discount to apply, and the discount will be automatically applied where applicable.
The OTE 5+ Class Reward
We are delighted to offer a 10% discount for students enrolled in 5 or more eligible regular weekly classes.
If your child is enrolled in 5 or more eligible regular weekly classes, the 10% discount will be automatically applied across all of their eligible regular weekly classes.
The OTE 5+ Class Reward applies only to regular weekly classes that run throughout the academic year and excludes:
- 1-to-1 classes
- Private sessions
- Additional training sessions
- Additional rehearsals
- Short-term classes
- Ad-hoc rehearsals
- Other sessions outside of regular weekly classes
There is no need to apply for the OTE 5+ Class Reward. The discount will be automatically applied to your account once your child is enrolled in 5 or more eligible classes.
Combining Discounts
The OTE 5+ Class Reward and Sibling Discount cannot be combined.
Where a student qualifies for both discounts, the applicable 10% discount will be applied. A student will not receive two separate 10% discounts on the same class fees.
Additional Rehearsals & Training
Additional training and rehearsal sessions are not included within the payment plan for regular weekly classes.
Invoices for additional rehearsals and training will be issued on an ad-hoc basis and must be paid separately.
Participation in additional rehearsals or training may be required for certain shows, competitions, exams, festivals or other opportunities.
Refunds
Refunds or credits are not provided for non-attendance due to family holidays, school trips or short-term unforeseen circumstances, sickness or injury.
Requests relating to long-term sickness or injury will be considered on an individual basis and at the discretion of management.
Added or Changed Classes
Students may request to change or add classes during the academic year. All changes are subject to availability and the discretion of management.
Where a change or additional class results in an increase in fees, the difference must be paid before the change or additional class is confirmed.
No regular classes will be held on Public Holidays unless required for an upcoming event, performance, competition or other scheduled opportunity.
Class days and times are subject to change at the discretion of management. Where possible, parents/carers will be given as much notice as reasonably practicable of any changes.
Attendance, Cancellations & Credits
- A register is maintained for every class by the teacher for attendance, safeguarding and safety purposes.
- OTE Performing Arts Academy reserves the right to ask a participant to leave a class where fees remain outstanding after the start of the relevant payment period.
- If a class is cancelled due to teacher sickness, a health epidemic/pandemic or another unforeseen circumstance, OTE Performing Arts Academy will endeavour to reschedule the class wherever possible.
- A rescheduled class may take place on a different day or at a different time from the original scheduled class and may involve an extension to the term or academic year.
- Where a class is successfully rescheduled, no refund or credit will normally be provided.
- Where a cancelled class cannot be rescheduled, a credit will be issued where appropriate.
- OTE Performing Arts Academy will endeavour to provide as much notice as possible of any cancellations or changes. Parents/carers may be notified via the online Parent Portal/dashboard, email, social media, text message, telephone or another appropriate method of communication.
Termination & Withdrawal
If a student wishes to withdraw from classes, written notification by email is required at least one month before the next scheduled monthly payment for which notice is being given.
Notice of withdrawal must be sent by email to [email protected].
Where less than one month's notice is provided, the normal class fees may still be charged during the applicable notice period.
Once the required written notice has been received, the payment plan will be amended or cancelled accordingly, subject to any fees due during the notice period.
Absence of notice or late notice due to exceptional circumstances will be considered on an individual basis and at the discretion of management.
Cancelling a Direct Debit or payment mandate does not constitute written notice of withdrawal. Written notification must still be provided to OTE Performing Arts Academy by email.
If a Direct Debit or payment mandate is cancelled without written notice being provided, OTE Performing Arts Academy may contact the parent/carer to clarify whether the cancellation was intentional and to confirm the student's enrolment status.
Cancelling a payment mandate does not remove any fees that are due during the applicable notice period. Where the required notice has not been provided, any outstanding fees will remain payable in accordance with these Terms & Conditions.