Terms and Conditions
TERMS &
CONDITIONS
The following terms
and conditions apply to enrichment or leisure programs at Perform Australia.
Different conditions apply to accredited courses and qualifications, which are
outlined in the student handbook for those courses.
Terms and
Conditions of Enrolment in Children's Programs
STUDENT PARTICIPATION AND OBLIGATIONS
Upon enrolment, students are committing to attend all scheduled classes except
in the event of illness. If a student is unable to attend classes, the student
or parent must ring the Perform Australia office on 1300 908 905 prior to
class. This is particularly important in the lead-up to performances where
rehearsals may be affected by student absences.
ATTITUDE AND BEHAVIOUR
Students are required to behave in a safe and helpful way that supports
learning. This includes listening to instructions, participating in activities,
and showing courtesy and respect to all students and teachers. Physical or
verbal abuse of students or teachers will not be tolerated in Perform Australia
classes.
In order to ensure
our classes are fun and safe, it's important that you and your child understand
your obligations as a student of Perform Australia.
Where children have been misbehaving, teachers will aim to speak to parents to
work out solutions to problems together. However, Perform Australia reserves
the right to exclude any child engaging in unruly or abusive behaviour and who
continues to disrupt the class after warnings. No refund will be given to a
student excluded from classes.
Food, gum, and drink (other than bottled water) are not permitted in classes.
Students should aim to arrive for classes on time so that they don't miss warm-ups and other introductory activities or announcements.
Students should ensure they have been to the bathroom before classes so that
they do not have to disrupt the class activities for this purpose. This is
particularly important for very young students.
PARENTS NOT PERMITTED TO SIT-IN ON CLASSES
Parents and siblings of students are not permitted to stay in classes to watch.
Sometimes there are significant privacy issues involved with certain students,
and we also find that having several adults present inhibits children's desire
to participate in the activities freely as they feel like they are being
watched. In order for students to get as much out of the class as possible,
parents are not allowed to be present in the room unless there are extenuating
circumstances that have been discussed with Perform Australia administration in
advance.
THINGS BROUGHT TO CLASS WITH STUDENTS
Personal property is brought to class at the student's own risk. Perform
Australia and its staff takes no responsibility for the loss or damage of
personal property brought to class. In particular, students should not bring
toys to class.
PAYMENT OF FEES
Your first term of classes is paid for online at the point of enrolment through our portal, as the last step of enrolment. However, please note that your child will be automatically re-enrolled in all future terms until you advise us in writing that he/she will no longer attend classes.
You may pay your fees by the first week of term on receipt of our invoice, which will be emailed to you and will also be found in your portal.
Failure to pay class fees for future classes may result in exclusion from
Perform Australia classes. Overdue fees may incur a $25.00 late fee.
AUTOMATIC REENROLMENT
For students enrolled in term classes (Weekly Drama/Acting Classes and Singing Classes ONLY), enrolment into the following Term is
automatic unless notice is given by the customer to withdraw the student by the
conclusion of the previous Term. If a student withdraws after payment but
before the start of the Term, a refund will be given minus a $25 administration
fee.
- Acting Class - When your child is ready to move up to the next age group, we’ll usually contact you. But feel free to send us an email to inquire when they’re ready to ‘level up’!
- Singing Classes - If, as a new term approaches, you would like to change the day or time of your private lesson for the following term, please contact our Customer Care Coordinator on 1300 908 905 or via email, [email protected]. Any change to private lessons is dependent on the availability of the teacher.
NOTE: Musical Theatre Productions - Musical theatre shows and classes come to a natural end after the final performance. Enrolment in the next show is not automatic. If your child would like to enrol in the next production, make sure you respond quickly to any email invitations we send, as these programs often book out.
PRO-RATA FEES
In the event that a student joins a course partway through, the course fee may
be calculated on a pro-rata basis.
PUBLIC HOLIDAYS
Unless otherwise indicated, Perform Australia classes will not be held on
Public Holidays.
On request, students may take a trial class, subject to agreement with the
Perform Australia office and the class teacher.
REFUNDS
No refunds or make-up classes will be provided for missed classes due to
illness, school camps, travel plans or other student-related reasons.
All class bookings include a $25 non-refundable deposit to secure a position in the class. Where refunds are given, $25 will be retained. In the event that a student withdraws before a class commences, a refund minus the $25 fee will be given.
In the event that a scheduled course is cancelled by Perform Australia, a full refund will be provided. Alternatively, the student may be offered a place in a similar class at the same price.
In the event that a student withdraws from a Perform Australia term-time class,
a refund of class fees may be available as follows:
- No refunds are given after Week 3 in the term, for change of mind or other
reasons.
- If the withdrawal
occurs after the commencement of a course, but before Week 3, and where the
full term's fees have already been paid, a refund for the remaining weeks of
the term will be available, minus a $25 administration fee.
In the event that a student withdraws from a Perform Australia holiday program
after its commencement, no refund will be provided.
COVID SAFETY
Students are expected to uphold COVID safety rules, like hand sanitising and
social distancing.
From time to time, it may be necessary to move face-to-face classes online,
where a teacher is ill with COVID or another illness, a lockdown occurs, or other
government restrictions are in place. We will notify you of any changes in this
regard.
PHOTOGRAPHY AND VIDEOS
From time to time, your child may be photographed or videoed at Perform
Australia as part of a class acting exercise, a filmmaking project, at
performances, or for Perform Australia's promotional purposes. By enrolling
with Perform Australia, you are agreeing to allow your child to be photographed
or filmed for these purposes. Images used in a promotional manner include, but
are not limited to, on the company website, in brochures and on social media.
If you do not wish your child to be filmed or photographed for any reason,
please contact the office in writing at [email protected].
Terms and
Conditions for Adult Enrolment in Leisure and Enrichment Programs
Adults enrolling in
our short courses and non-accredited courses should consult the relevant course
page for information about their program.
Terms and
Conditions for Weeknight/Term Time Programs
1. I understand that by signing up to this course, I am expected to commit to all scheduled classes, rehearsals and performances.
2. I will notify Perform Australia by phone or email if I am sick or unable to attend a class. I understand I will not be able to attend a class if I am experiencing any signs or symptoms of COVID-19.
3. I agree to pay all my fees before the course begins, unless arranged otherwise with the Perform Australia office (phone 1300 908 905).
4. If a tutor is unable to attend a lesson, I understand that Perform Australia may provide a substitute teacher.
5. If, due to unforeseen circumstances, the course needs to be postponed, Perform Australia will make every effort to contact me in advance to ask whether I would like a refund or to transfer my enrolment to a new course date.
6. If I withdraw from the course after it has started, I understand I am not entitled to a refund.
7. If I enrol into a course, but do not show up to any classes, I am not entitled to a refund.
8. I understand
that if the course is cancelled by Perform Australia, Perform Australia will
arrange a refund for me.
Terms and Conditions for Weekend Intensive Courses
1. I understand that by signing up to this course I am committing to attend all scheduled classes.
2. I agree to pay all my fees before the course begins, unless a payment plan is otherwise arranged with the office (phone 1300 908 905).
3. If I begin attending a weekend course, and I withdraw from the course mid-way through, or do not return for a second day of training, I understand that I am not entitled to a refund for the remainder of the course.
4. If, due to unforeseen circumstances, such as tutor illness, a course needs to be postponed, Perform Australia will make every effort to contact me in advance to ask whether I would like a refund, or to transfer my enrolment to a new course date.
5. If Perform Australia cancels a program in its entirety, I understand a refund will be given to me.
6. Refunds are not given in other circumstances.