Terms and Conditions

Perform Fit Academy – Terms & Conditions

These terms apply to any bookings you make on our website, through our class manager app, or with us directly. Please read these terms carefully before making a booking, as they set out important information about your and our rights and obligations.

1. About Us

Perform Fit Academy is a sole trader based in South Cambridge, United Kingdom.

2. Contact

You can contact us via:

• Email: [email protected]

• Phone: 07469 895031

3. These Terms

3.1 “We”, “us” or “our” refers to Perform Fit Academy.
3.2 “You” or “your” refers to the person making a booking.
3.3 We may update these terms at any time. The terms that apply to your booking are those in force when your booking was submitted. We will notify you of changes by email or via our booking system. Continued use of our services constitutes acceptance of updated terms.
3.4 Please save a copy of these terms and any emails from us for your records. These terms are available in English only.

4. Bookings

4.1 Check your booking carefully before submitting.
4.2 We will send an acknowledgment email after receiving your booking. This does not confirm acceptance.
4.3 A booking becomes a legally binding contract once we send a booking confirmation email.
4.4 We may reject bookings if:

• Payment cannot be processed

• The service is unavailable

• You are under 18 or live outside the UK

• There is a pricing or description error
  4.5 If payment is not received within 4 weeks of invoice, we reserve the right to cancel your child’s place and offer it to another child.

5. Availability

All services are subject to availability. If we cannot provide a service due to circumstances beyond our control (e.g., law changes, severe weather), we will:

• Notify you by email

• Offer an alternative service if possible

• Provide a credit to use for a future booking

6. Changing Your Booking

Contact us as soon as possible if you want to make changes. All changes are subject to availability and management discretion.

7. Providing Services

7.1 Services are described on our website.
7.2 We provide services at the date, time, and location selected or agreed with you.
7.3 We will make reasonable efforts to provide services as scheduled. Delays caused by events beyond our control (e.g., severe weather, accidents, traffic) are not our liability.
7.4 If a class is delayed by more than 20 minutes due to circumstances beyond our control, you may:

• Wait until the issue is resolved, or

• Cancel and receive a credit for future use

8. Prices

8.1 Prices are shown in GBP (£) and include VAT, excluding uniforms and merchandise.
8.2 Prices vary by class and location.
8.3 Prices may change, but existing confirmed bookings are not affected, except in the case of pricing errors (see 8.4).
8.4 If a pricing error affects your booking, we will contact you to:

• Confirm the booking at the correct price, or

• Cancel your booking

9. Payment

9.1 Payment options:

• Pay in Advance: Book a block of classes until the end of the term

• Pay As You Go: Available for select classes
  9.2 We accept all major credit/debit cards.
  9.3 Late payment incurs a one-off charge added to your invoice.

10. Pay in Advance

10.1 Payment in full is required for the term, within 2 weeks of invoicing.
10.2 Changes to classes must be requested in writing and paid before confirmation.
10.3 Cancellation before term starts:

• 14 days’ notice: full refund

• <14 days’ notice: refund minus 3 weeks’ fees

• After term starts: no refund

11. Automatic Re-Enrolment & Continuation

11.1 All students are automatically re-enrolled for the next term.
11.2 To opt out, notify us in writing at least 14 days before term starts.
11.3 Failure to provide notice incurs 3 weeks’ fees.
11.4 Non-attendance does not count as cancellation.

12. Trial Classes

12.1 One free trial per class is allowed. Additional bookings will be cancelled.
12.2 Siblings may book separate trials.

13. Missed Classes

13.1 No refunds for missed classes.
13.2 Up to two catch-up lessons per term may be booked, subject to availability and scheduling restrictions.
13.3 Missed classes cannot roll over to the next term.

14. Our Right to Cancel

14.1 We may terminate your contract for serious breaches or failure to remedy a less serious breach within 7 days.
14.2 If terminated, refunds may be reduced or withheld to cover costs incurred.

15. Your Right to Cancel

15.1 14-day cancellation period from booking confirmation.
15.2 Services during this period are only provided at your request.
15.3 If services are provided:

• Full completion = no refund

• Partial completion = pay for services received
  15.4 Refunds issued within 14 days of cancellation notice.
  15.5 Cancellation after 14 days: credits valid for 12 months.
  15.6 To cancel, email or call with your order number.
  15.7 Refunds will return to the original payment method.

16. Events Beyond Our Control

We are not liable for delays or cancellations caused by circumstances beyond our control (e.g., pandemics, illness, “acts of God”).

17. Our Responsibility

17.1 We are liable for foreseeable loss caused by breach or negligence.
17.2 Not liable for unforeseeable loss or business-related losses.
17.3 Nothing excludes liability for death, personal injury, or fraud.
17.4 Not responsible for loss/damage to personal property unless caused by negligence.
17.5 Public liability insurance: £1,000,000.

18. Drop-Off Classes

18.1 All classes are drop-off only.
18.2 Children under 3 cannot attend.
18.3 Parents may attend the first trial only.
18.4 Book a trial to ensure children can attend independently.
18.5 All workshops are drop-off only.
18.6 Parents/guardians are responsible for safe arrival and collection.

19. Health & Safety

19.1 We provide a safe environment.
19.2 Physical contact may be required for development and safety, always appropriate.
19.3 Parents must inform us of conditions affecting the child’s participation.
19.4 Children under 18 must be collected by a parent/guardian unless written notice is given.
19.5 Children and parents must take reasonable precautions to prevent the spread of infectious diseases.

20. Personal Property

20.1 Not liable for loss/damage unless caused by negligence.
20.2 Personal items must be named; valuables should not be brought to classes.

21. Medical Disclaimer

21.1 Parents must inform us of injuries, disabilities, or medical issues.
21.2 Health information treated per Privacy Policy.
21.3 We may refuse entry if health/safety info is missing.
21.4 If a child is deemed well by first aiders but requires hospital/doctor care, parents must collect them.

22. Teachers

22.1 Teachers may rotate or be substituted with equally qualified staff.
22.2 All teachers have enhanced DBS checks.
22.3 Teacher changes do not affect fees or refund eligibility.

23. Photos & Videos

23.1 Consent for photos/videos required via booking system.
23.2 Photos may be used for advertising with consent.
23.3 Consent can be withdrawn at any time, but past images remain valid.
23.4 Parents may be asked not to take photos/videos.

24. Uniforms & Accessories

24.1 Uniform required for enrolled students (except trial).
24.2 Uniforms are third-party products; we are not liable for third-party issues.
24.3 Contact us for uniform issues, and we will assist where possible.

25. Your Information

Personal information will be handled per our Privacy Policy and used for class administration and communication.

26. No Third-Party Rights

No one other than you or us can enforce these terms.

27. Transfer of Rights

27.1 We may transfer our rights to another business and will notify you.
27.2 You may not transfer your rights without our consent. A class place is only for the named child.

28. Complaints

Contact us at [email protected] if you are unhappy with our services.

29. Governing Law & Severability

29.1 These terms are governed by the laws of England and Wales.
29.2 Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
29.3 If any part of these T&Cs is invalid, the remainder still applies.