2. FEES AND PAYMENTS

2A. ALL Clients must have a card attached to their account. Direct debit will be presumed unless otherwise contacted, and alternative payment methods must be approved by management.

2B. All class fees are payable by a fortnightly direct debit. All fee and payment details are viewed via the portal. Direct debits will be run on Mondays fortnightly beginning Week 2 each term.

2C. A late fee of 10% of the total term amount is applied if payments are not up to date by the completion of the term. 2 consecutive failed payments will result in a 5% admin fee.

2D. Start of term lump sum or any other alternative payment plans must be paid in full or set up prior to the first Monday of term.

2E. Fees are prorated for mid-term registrations.

2F. Refunds or credits are not given for missed classes. We do not offer make-up lessons for missed classes.

2G. Costume payments are non-refundable and will be paid through instalments in Term 1, 2 and 3. In the case of mid-year registration, prior instalments will require payment at time of registration.

2H. Performance package is charged in Term 4 and is non-refundable. Performances are mandatory unless otherwise discussed in advance.

2I. Active and creative kids vouchers are accepted if submitted through the form prior to Monday of each term.

3. CANCELLATION/WITHDRAWAL

3A. In the unlikely event that a ProgressDNA class is cancelled, students will have the lesson cost credited to their account.

3B. If the temperature within the studio reaches 38 degrees Celsius, all remaining classes that day will be cancelled for the health and safety of our staff and students

3C. If a serious injury or incident occurs during class time, the current class will be stopped. Parents/guardians will be notified if it is necessary to collect students early, or the class teacher will wait with students at the studio until the class finishing time.

3D. If a student withdraws from a class or from ProgressDNA entirely, a minimum of 1 full week of written notice is required via email (as per condition 1E). There will be no refunds or credits given once fees are paid except in the event of extenuating circumstances.

3E. Classes are not held or charged on Public Holidays unless advised by management.

4. VIDEOGRAPHY AND PHOTOGRAPHY

4A. Photographic consent and release are obtained at time of registration. By giving photographic consent students/parents agree to Progress Dance and Arts using images and/or videos of students on ProgressDNA's website or for social media and advertising purposes.

4B. Students/parents are not permitted to video or photograph classes, students or staff at anytime, unless given permission by the staff or individuals involved.

4D. Photography and filming of the Annual end-of-year Showcase is strictly prohibited.

4E. Photos/videos including other students are not to be posted on personal websites/social media without permission from ProgressDNA in line with our Child Safety procedures

4F. To withdraw consent for media release, please email the office. Please note that there are limitations to media consent withdrawal in regards to group photos, competition opportunities and concert videography

COMMUNICATION & CODE OF CONDUCT (INC. SOCIAL MEDIA)

All staff, students and parents are expected to behave in an appropriate, kind manner at the premises and associated events. This includes while wearing the ProgressDNA uniform outside of the studio. Important information and invoices will be sent to the primary email address provided. All communication must not offend, intimidate, humiliate or bully another person. Digital communication must not be misleading, false, or injure the reputation of another person. All communication of concerns must be communicated to ProgressDNA in writing via email. Teachers are not available during or in-between class time to discuss matters or answer extensive enquiries regarding studio matters. Social media posts in relation to ProgressDNA must not defame, or bring disrepute to, the business, its staff, or its students. Please refer to our full code of conduct online.

BULLYING/HARRASMENT

ProgressDNA operates on a value of Kindness and Respect. ProgressDNA has a zero tolerance policy for indecent, disrespectful, defamatory language or conduct from students, parents/guardians, family members, staff or visitors. Appropriate behaviour is expected on the premises and at associated events, as well as online. Where any person or student feels that they are the victim of bullying, they should notify ProgressDNA staff immediately. Incident/Grievance forms may be completed. All incidents brought to ProgressDNA's attention will be addressed and resolved promptly. If inappropriate behaviour persists, ProgressDNA reserves the right to terminate enrolment immediately. We will not tolerate any bullying or harassment of any kind within the community.

FIRST AID

ProgressDNA operates with a priority on Safe Dance Practice, on state of the art safety equipment, however as a physically demanding activity, injuries can occur. In the event of an injury, ProgressDNA staff will administer the appropriate First Aid treatment. If medical services are necessary and an ambulance is required, the student/parent will incur the costs. The students’ parent/guardian will be contacted as soon as possible following the incident. If the primary contact cannot be reached, the emergency contact will be called. In the incidence no contacts can be reached, a staff member will stay with the student and act as guardian until they contact can be made. Injuries that occur on the premises will be recorded on an Incident report form and proper actions and communications will be logged appropriately.

Full detailed policies and procedures

All policies can be found here on our website

https://progressdna.com.au/policies-and-procedures