Privacy Policy

ROCKETSTARS EDUCATIONPrivacy Policy

Effective Date: 2026
Applies to all Rocketstars corporate and affiliated campuses.

1. Introduction

Rocketstars Education (“Rocketstars”, “we”, “our”, “us”) is committed to protecting the privacy and personal information of our students, families, staff, and website users.

This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By enrolling in our programs or using our website, you agree to the practices described in this Policy.

2. What Information We Collect

We may collect personal information including:

Student Information

• Full name

• Date of birth

• Gender (if relevant)

• Medical conditions or allergies

• Emergency contact details

• School information (if relevant to programs)

Parent/Guardian Information

• Full name

• Address

• Phone number

• Email address

• Payment information

Website & Digital Information

• IP address

• Browser type

• Device information

• Cookies and usage analytics

Staff & Contractor Information

• Identification details

• Working With Children Check status

• Employment records

3. How We Collect Information

We collect information:

• Through enrolment forms (online or paper)

• Via Class Manager Portal

• Through email communication

• Via website forms

• Through phone enquiries

• Through event registrations

Information is collected directly from you or your authorised representative.

4. Why We Collect Information

We collect personal information to:

• Manage enrolments and attendance

• Ensure child safety

• Contact parents in emergencies

• Process payments

• Communicate program updates

• Meet legal and regulatory obligations

• Improve our services

• Maintain insurance compliance

We do not sell personal information to third parties.

5. Use of Sensitive Information

Sensitive information (such as medical details) is collected only where necessary to:

• Ensure safe participation

• Provide appropriate supervision

• Comply with child safety standards

This information is treated with strict confidentiality.

6. Disclosure of Information

We may disclose personal information:

• To affiliated Rocketstars campuses (under governance structure)

• To authorised staff and contractors

• To emergency services where required

• To regulatory bodies if legally required

• To debt recovery agencies (where accounts are overdue)

• To IT service providers (e.g., enrolment systems)

All service providers are required to handle data securely.

7. Data Storage & Security

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification or disclosure

Information may be stored:

• In secure digital systems

• On encrypted cloud platforms

• In password-protected databases

Paper records are stored securely where applicable.

8. Data Retention

Personal information is retained:

• For the duration of enrolment

• As required for legal or insurance purposes

• In accordance with regulatory requirements

Information no longer required will be securely destroyed.

9. Access & Correction

You may request access to your personal information.

You may request correction if the information is inaccurate, incomplete, or outdated.

Requests must be made in writing to our administration team.

10. Cookies & Website Analytics

Our website may use cookies to:

• Improve user experience

• Analyse website traffic

• Monitor engagement

You may disable cookies in your browser settings.

11. Photography & Media

Rocketstars may collect and use images or videos for:

• Marketing

• Social media

• Website content

• Promotional materials

Written notice must be provided if you do not consent.

12. Cross-Border Disclosure

Some IT systems may store data outside Australia.

Where this occurs, Rocketstars ensures reasonable steps are taken to protect information in accordance with Australian law.

13. Complaints About Privacy

If you believe your privacy has been breached, you may:

1. Contact Rocketstars in writing

2. Allow 30 days for investigation and response

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

Rocketstars may update this Privacy Policy from time to time.

The latest version will always be published on our website.

Continued participation constitutes acceptance of updates.