Rocketstars Education

Terms and Conditions

ROCKETSTARS EDUCATIONTerms & Conditions

(Official Academy & Multi-Campus Governance Policy – 2026)

Effective for all Rocketstars campuses, programs, and affiliated locations.

1. Nature of Enrolment

Rocketstars is a structured academy program.

Enrolment secures:

Fees are charged for position reservation, not attendance count.

Non-attendance does not reduce financial obligation.

2. Enrolment & Payment

2.1 All enrolments must be completed via the official Parent Portal or authorised administration.

2.2 Fees are payable in advance unless an approved payment plan is in place.

2.3 All payments are non-refundable except where required under Australian Consumer Law.

2.4 Rocketstars reserves the right to suspend enrolment where fees remain unpaid.

3. No Make-Up Policy (Group Programs)

Rocketstars operates under a strict structured-term system.

There are no make-up classes for missed group sessions for any reason, including:

Families anticipating multiple absences should enrol as Casual.

4. Casual Recalculation Rule

If a student attends five (5) classes or fewer within a term, Rocketstars reserves the right to:

Recalculate the enrolment using Casual Class rates.

Any price difference becomes immediately payable.

5. Special Class Adjustment Policy

Any approved schedule adjustment:

Urgent schedule changes must be requested at least 12 hours prior to session commencement.

Requests within 12 hours will not be accepted.

6. Private Lesson Policy

Private lessons require venue booking and coach allocation.

Cancellation under any circumstance:

Cancellation within 24 hours of session start results in full session fee charged.

No credits or transfers apply unless approved at management discretion.

7. Late Pick-Up Policy

Parents must collect students promptly at class conclusion.

A 10-minute grace period applies.

After 10 minutes:

$20 per 15 minutes supervision fee applies.

After 30 minutes:

Repeated late collection may result in suspension of enrolment.

This policy ensures child safety and fairness to staff and families.

8. Debt Recovery & Outstanding Accounts

Accounts overdue by more than 7 days may incur a $30 administrative fee.

Accounts overdue by more than 14 days may result in suspension.

Accounts exceeding 21 days may be referred to an external debt recovery agency.

All recovery costs are payable by the parent/guardian.

Rocketstars reserves the right to:

9. Behaviour & Parent Conduct

Rocketstars maintains a respectful learning environment.

Parents agree to:

Rocketstars reserves the right to suspend or terminate enrolment where behaviour compromises safety or academy culture.

No refund applies in such cases.

10. Child Safety & Duty of Care

Rocketstars complies with Victorian Child Safe Standards.

Parents must:

Parents remain responsible outside supervised session times.

11. Injury & Liability

Participation in sport and dance carries inherent risk.

By enrolling, parents acknowledge and accept these risks.

Rocketstars liability is limited to the extent permitted under Australian Consumer Law.

Rocketstars is not liable for loss or damage to personal belongings.

12. Intellectual Property Protection

All Rocketstars:

Are protected intellectual property.

No reproduction, adaptation, or commercial use is permitted without written consent.

Former staff, contractors or affiliates may not replicate Rocketstars systems for commercial use.

13. Multi-Campus Governance

Rocketstars operates through a hybrid structure of corporate-owned and affiliated campuses.

Policies apply uniformly across all Rocketstars locations.

Participation at any campus constitutes agreement to central governance policies.

14. Annual Fee Adjustment

Rocketstars reserves the right to adjust pricing annually based on:

Notice will be provided prior to implementation.

15. Automatic Re-Enrolment

Where applicable, students may be automatically rolled into the next term unless written notice is received at least 14 days prior to the new term.

Failure to notify may result in financial commitment for the upcoming term.

16. Complaints Procedure

All concerns must follow formal process:

Step 1 – Written email to administration [email protected]
Step 2 – Internal review within 14 business days
Step 3 – Written outcome

Public escalation before internal resolution is discouraged.

17. Force Majeure

Rocketstars is not liable for events beyond reasonable control including:

Make-up or credit is not guaranteed.

18. Privacy & Data

Rocketstars complies with Australian Privacy Principles.

Personal information is collected solely for operational and safety purposes.

19. Governing Law

These Terms are governed by the laws of Victoria, Australia.

20. Image, Likeness & Media Release (Family Portrait Rights)20.1 Purpose

Rocketstars Education (“Rocketstars”) celebrates student development and community achievements.
Photographs and videos may be taken during classes, events, competitions, camps, and performances.

20.2 Consent

By enrolling in Rocketstars programs, parents/guardians grant Rocketstars permission to:

Students and, where applicable, accompanying family members present at Rocketstars events.

20.3 Use of Media

Media may be used for:

No compensation is payable for such use.

20.4 Ownership

All photographs, videos, and digital recordings created by Rocketstars remain the intellectual property of Rocketstars Education.

Rocketstars retains the right to edit, reproduce, publish, and distribute such material.

20.5 Privacy Protection

Rocketstars will:

20.6 Opt-Out Option

Families who do not wish for their child’s image to be used must submit written notice prior to or at the time of enrolment.

Rocketstars will make reasonable efforts to accommodate such requests.

However, Rocketstars is not responsible for:

20.7 Public Events

At competitions, showcases, and public events, photography may occur by:

Rocketstars cannot control third-party recording in public venues.

20.8 Revocation

Consent may be withdrawn in writing.

Future use will cease within a reasonable administrative timeframe.

Previously published material may not be retractable.