Terms and Conditions
SHINE THEATRE SCHOOLTerms & Conditions
Updated November 2026
Welcome to Shine Theatre School.
We aim to provide a safe, friendly and supportive environment where students of all ages can enjoy learning, develop their skills and grow in confidence.
Please read these Terms & Conditions carefully. By registering for classes, you agree to the following conditions.
1. Registration & Class Bookings
All students must register and book classes through our Class Manager online booking system before attending.
Once enrolled, bookings automatically continue each month until the required written notice is received.
Class places are reserved for registered students. Please do not attend a class without a confirmed booking.
Parents, guardians and adult students are responsible for keeping their contact details and registration information up to date.
Acceptance of these Terms & Conditions is required during registration.
2. Monthly Fees & Payments
All class fees are managed through Class Manager.
Monthly invoices will be published to customer accounts on the 1st of each month, covering classes scheduled for that month.
All fees are due by the 25th of each month.
Customers can log into their Class Manager account to make a secure online payment.
Alternatively, customers can set up automatic payments through Class Manager.
Automatic payments will be collected on the 25th of each month.
Customers are responsible for ensuring their payment details are correct and sufficient funds are available.
Regular class fees must be paid through Class Manager. Cash, cheques and bank transfers are not accepted for monthly class fees.
Monthly fees are calculated according to the Shine Theatre School calendar. No fees are charged for scheduled school closures.
For questions about fees or invoices, please contact Miss Wendy directly. Teaching staff do not deal with financial matters.
3. Late Payments & Failed Payments
Shine Theatre School is a small business, and prompt payment helps us continue providing quality classes and opportunities for our students.
All monthly fees are due by the 25th of each month.
If an automatic payment fails or is declined, the customer is responsible for arranging an alternative payment through Class Manager.
Customers have until 11:59 pm on the 28th to settle any outstanding fees before a late administration charge is applied.
If payment remains outstanding on the 29th, a one-off £5 late administration fee will automatically be added to the family account.
This charge applies once per overdue family account, not per student or individual class.
The administration fee reflects the reasonable additional costs associated with managing overdue accounts, issuing reminders, sending emails and following up on outstanding payments.
The £5 charge must be paid alongside the outstanding class fees.
If payment remains outstanding seven days after the original due date of the 25th, Shine Theatre School reserves the right to suspend class attendance until the outstanding balance is settled, following written notice.
No additional weekly late payment charges will be applied.
If you are experiencing financial difficulties, please contact Miss Wendy before your payment becomes due so that possible alternative arrangements can be discussed.
4. Outstanding Balances & Debt Recovery
We ask all customers to keep their accounts up to date.
Payment reminders will be issued through Class Manager.
If payment remains outstanding, Shine will contact the account holder directly.
Any suspension of classes will not cancel the requirement to pay outstanding fees or give notice of withdrawal.
If an account remains unpaid 28 days after the original due date, Shine may issue a formal written request for payment.
Where reasonable attempts to resolve an outstanding balance have been unsuccessful, Shine Theatre School reserves the right to pursue appropriate debt recovery action.
We will always aim to resolve financial matters fairly and respectfully.
5. Absences & Cancelled Classes
Please report absences through Class Manager whenever possible.
Fees remain payable when a student is absent because their class place is reserved.
Missed classes are non-refundable.
Where possible, Shine may offer a suitable alternative class to make up for an absence. This is subject to availability and cannot be guaranteed.
If Shine cancels a class, we will offer a suitable replacement where possible. If this is not possible, a refund or credit will be provided.
Private lessons, holiday camps, workshops and intensives must be booked and paid for in advance. Student cancellations and non-attendance are generally non-refundable, subject to applicable consumer rights. If Shine cancels, a full refund will be provided.
6. Leaving a Class or Shine Theatre School
We require 30 days' paid written notice if a student wishes to leave Shine Theatre School or discontinue an individual class.
Notice must be sent by email to [email protected].
Fees remain payable throughout the 30-day notice period, whether or not the student attends.
Simply stopping attendance does not cancel a booking.
If notice has not been received, fees remain payable for the required notice period from the date Shine is informed of the withdrawal.
All outstanding balances must be settled when leaving Shine.
7. Medical Conditions & Student Information
Parents, guardians and adult students must inform Shine of any medical conditions, injuries, allergies, disabilities or additional needs that could affect participation.
Any changes to medical information must be communicated promptly.
Emergency contact details must always be kept up to date.
Relevant medical information may be shared with appropriate teaching staff and licensed performance chaperones where necessary for safety.
Where appropriate, an individual care or action plan can be discussed and agreed with Miss Wendy.
Our aim is to make classes accessible, safe and inclusive for all students.
8. Photography, Video & Media Consent
Shine Theatre School occasionally takes photographs and videos during classes, rehearsals, performances and events.
These may be used for:
Our website and social media.
Promotional and marketing materials.
Training and educational purposes.
Celebrating student achievements and performances.
Parents and adult students can record their media preferences during registration.
If you do not wish your child to be photographed or filmed for promotional purposes, please ensure your preferences are recorded and notify Shine in writing.
We will respect recorded permissions and handle all images responsibly in accordance with our safeguarding and privacy policies.
9. Student Code of Conduct
We want Shine to be a positive, respectful and welcoming place for everyone.
All students are expected to:
Arrive on time and wear the appropriate class uniform or clothing.
Treat teachers, staff and fellow students with kindness and respect.
Listen carefully and follow instructions.
Respect studio equipment, furniture and property.
Keep mobile phones away during lessons unless permission is given.
Consume food only in the designated waiting area.
Support and encourage fellow students.
Behave appropriately and contribute to a positive learning environment.
Unacceptable behaviour may result in a warning, discussion with parents or guardians, or removal from classes in serious circumstances.
10. Parent & Guardian Responsibilities
Parents and guardians are responsible for:
Ensuring children arrive on time and are collected promptly.
Collecting children in person from inside the studio.
Providing written permission if a child is allowed to leave independently.
Keeping emergency contact details and medical information current.
Reading important communications from Shine.
Supporting regular attendance and punctuality.
Encouraging respectful behaviour towards teachers and fellow students.
Supervision of younger children
Children under four, or those who are not toilet trained or cannot use the toilet independently, must have a parent or guardian on site unless alternative arrangements have been agreed with Miss Wendy.
Respectful communication
We ask all parents, guardians and visitors to help maintain a friendly, positive studio environment.
Please treat our teachers, volunteers, students and other families with respect.
Any concerns should be raised directly and privately with Miss Wendy.
Adult disagreements and concerns should not be discussed in front of students or other families.
Abusive, threatening, intimidating or inappropriate behaviour towards staff, volunteers or families will not be tolerated.
Serious or repeated inappropriate behaviour may result in removal from the premises or termination of membership, subject to applicable rights.
We value open, constructive communication and always aim to resolve concerns fairly.
11. Health, Safety & Personal Belongings
Shine Theatre School takes reasonable care to maintain a safe environment during classes, rehearsals, performances and events.
Dance, acrobatics and performance activities naturally involve physical movement and some inherent risk.
Students must follow teachers' instructions and safety guidance.
Parents and adult students must inform Shine of injuries or health concerns that may affect participation.
Students should not participate in activities that are unsafe for them because of illness or injury.
Shine is not responsible for lost or damaged personal belongings unless the loss or damage results from our negligence.
In an emergency, appropriate action will be taken and emergency contacts notified as soon as possible.
Nothing in these Terms & Conditions excludes or limits Shine Theatre School's legal responsibility for death or personal injury caused by negligence or affects any statutory consumer rights.
12. Safeguarding & Child Protection
Shine Theatre School is committed to providing a safe, inclusive and supportive environment for every student.
All staff, teachers, assistants and volunteers working with children are subject to appropriate safeguarding procedures, checks and training.
Our Designated Safeguarding Lead is Miss Wendy.
Any concerns about a student's safety or wellbeing should be reported promptly.
Safeguarding concerns will be taken seriously and handled in accordance with our Safeguarding & Child Protection Policy.
Our full Safeguarding & Child Protection Policy is available on request and on the studio noticeboard.
For safeguarding concerns, please contact:
13. Touch & Physical Contact Policy
At Shine Theatre School, safe and appropriate physical contact is sometimes necessary during dance, acrobatics and performance training.
This may include:
Helping students understand correct technique or body positioning.
Supporting balance, alignment and safe movement.
Spotting and assisting students during acrobatic skills.
Preventing injury during physical activities.
Our approach to physical contact
Any physical contact must be professional, respectful and appropriate to the activity.
Teachers will explain the purpose of physical contact beforehand whenever possible.
Contact will only be used where appropriate for instruction, correction or safety.
Students are encouraged to communicate if they feel uncomfortable or would prefer an alternative approach.
Parents and guardians are welcome to discuss any concerns or sensitivities regarding physical contact with Miss Wendy.
Teachers and assistants must maintain appropriate professional boundaries at all times.
Inappropriate or unwelcome touching is strictly prohibited.
Any concerns about inappropriate physical contact will be taken seriously and addressed promptly in accordance with our safeguarding procedures.
This policy exists to protect students and staff while allowing safe, effective teaching, particularly in physical disciplines such as acrobatics.
14. Agreement & Policy Updates
By registering for classes at Shine Theatre School, customers confirm that they have read and accepted these Terms & Conditions.
Acceptance will be recorded through Class Manager during registration.
Shine Theatre School may review and update these Terms & Conditions when necessary. Customers will be informed of significant changes, and agreement will be obtained where required.
All terms are subject to applicable UK consumer law.
Shine Theatre School
Principal: Miss Wendy
Email: [email protected]
Thank you for supporting Shine Theatre School and helping us maintain a happy, respectful and welcoming environment where every student has the opportunity to thrive.
Dream. Believe. Achieve.