Terms and Conditions
Terms & Conditions of Service
| SOPHIE GALLIE DANCE ACADEMY |
Our terms and conditions of service is the agreement between Sophie Gallie Dance Academy (“SGDA”, “us” or “we”) and its customers (“you”) for the provision of dance classes. This document, together with our SGDA Dancer’s Etiquette Policy (Schedule 1), forms the entirety of our terms and conditions of service (our “Terms”).
Enrolling into classes with us means agreeing to, and complying with, our Terms. In the event of material or persistent breach of our Terms, we reserve the right to suspend or cancel your enrolment in our classes and services until such time that the matter can be resolved.
1. Provision of Classes & Services
1.1. We operate a weekly rolling timetable of classes throughout 39-41 weeks of the calendar year (our “Classes”). In addition, we run other services such as holiday clubs, exams, workshops, shows and events (“Services”) on an irregular basis.
1.2. We are committed to delivering our Classes and Services at the highest possible level of professionalism. That means you can expect us to be punctual, prepared, appropriately qualified, to communicate effectively, and to be always welcoming and courteous.
1.3. From time to time, unforeseen circumstances may prevent us delivering a class or service (e.g., teacher illness, accident, or injury). In such circumstances, we will always attempt to reschedule the missed Class or Service.
1.4. If we are unable to reschedule a cancelled Class, your next bill will be automatically credited to the value of that missed class. If we are unable to reschedule a cancelled Service, we will contact you regarding a credit as appropriate.
1.5. Refunds will not be provided if we are forced to cancel Classes or Services due to circumstances beyond our reasonable control, including, without limitations, illness, natural disaster, pandemic, epidemic, industrial action, war, civil unrest, terrorist threat.
We reserve the right to make change to these Terms as and when required, and without prior notice or consultation. In such instances, we will endeavour to inform you of the changes and how they affect you.
2. Class Enrolments
2.1. Our class enrolments work on a termly rolling basis.
2.2. Each termly enrolment period covers the duration between the 1st day of the term until the last day of the term (the “Enrolment Period”).
2.3. Your class enrolments will renew 14 days prior to the 1st day of the forthcoming (the “Re-enrolment Date”). You are deemed to have committed to continue your class enrolments for the upcoming Enrolment Period as of this date.
2.4. Your termly class fees invoice will be generated on the Re-enrolment Date and will be due by the 1st day of the new term.
2.5. Should you wish to change or cancel your class enrolment(s), you must do so as set out in sections Transferring Between Classes and Notice of Cancelation.
3. Class Fees
3.1. Class fees are charged at a termly rate (Schedule 2). The rate is based on the amount of weeks in the term (your “Class Fees”).
3.2. Your Class Fees are payable in full, or through an agreed payment plan.
3.3. Your Class Fees may vary termly depending on the amount of weeks there are in the term.
3.4. Class Fees remain payable and will not be adjusted for planned or unplanned absences, including but not limited to, illness, injury, birthdays, holidays, events, work commitments, or traffic.
3.5. In exceptional circumstances we may, at our discretion, pause or reduce Class Fees on a temporary basis. Such circumstances could include, extended absence due to a newly diagnosed medical condition or operation or procedure, an extended trip out of the country for a period greater than 1-month to visit your home country or to visit family living abroad, or extended absence due to a bereavement. In such circumstances, we may charge a retainer fee to keep your space in the class.
3.6. We reserve the right to review and amend the rate of Class Fees from time to time at our sole discretion. This will typically happen annually and will be determined based on the Consumer Price Index (CPI).
4. Trial Classes
4.1. We offer trial classes (“Trials”) so you can try a few sessions of a class before committing to join that class on a continuous basis.
4.2. After completing your Trials, you will be issued an invoice via the Parent Portal, which covers the remainder of the current Enrolment Period (your “Enrolment Invoice”).
4.3. By paying the Enrolment Invoice you are committing to a rolling termly enrolment in that class, to cancel your rolling enrolment please refer to paragraph 8 (your “Class Fees”).
4.4. Trial bookings must not be used as a means of attending classes on a Pay-As-You-Go basis. After completing your Trials, you must either sign up to the Class Fees or contact us to cancel your enrolment.
4.5. You are not permitted to purchase consecutive trial bookings for the same class. If Trial bookings are made for the same class repeatedly, your enrolment in that class will be suspended until the full termly payment is made.
5. Payment
5.1. All Class Membership Fees are to be made by debit or credit card through the Parent Portal.
5.2. Payments will not be reversed or refunded after they have been submitted for processing, except in the case of a billing error.
5.3. If you have any queries relating to payments that are scheduled for, or have been settled you can contact [email protected] and we will always seek to resolve the matter with urgency.
6. Annual Timetable & Holidays
6.1. We operate Classes throughout 39-41 weeks of the calendar year.
6.2. Our time off generally falls in line with CWAC holidays.
6.3. We decide our holiday weeks based on how the school holidays fall, which may vary from year to year. However, we will typically take 2 weeks at Easter, 1 week for May half-term, 6/7 weeks for Summer, 1 week for October half-term, and 2 weeks for Christmas.
6.4. We may take off bank holidays from time to time. If/when we decide to do so, your termly bill will be adjusted accordingly.
7. Transferring Between Classes
7.1. If your circumstances change, you may be permitted to transfer from one class to another class in the same style, providing there is a suitable and comparable alternative.
7.2. When transferring between comparable classes there may be factors that affect when the transfer can happen; for example, exam sessions, class capacity, or show rehearsals.
7.3. Transferring between comparable classes could impact your Class Fees depending on the duration of the class that you have transferred deferred to.
7.4. You are not permitted to transfer your Class Fee in one style of dance to a Class Fee in another style of dance.
7.5. If you wish to stop attending classes in one style and start attending a classes in another style, then you should email us with Notice of Cancelation for the class you wish to stop, and you should sign up for Trial Classes in the class you wish to start.
8. Notice of Cancelation
8.1. To cancel a Class Enrolment, please email [email protected] to inform us of your intention to cancel. The email should include the student’s full name and the class details that you wish to cancel.
8.2. The deadline for submitting notice of cancelation is six weeks before the Re-enrolment Date (see paragraph 2.3).
8.3. Where notice of cancelation is received on or after the Re-enrolment Date but before the Payment Date for that Enrolment Period, the payment will still be owing.
8.4. Upon submitting notice of cancelation, your Class Fees(s) will continue for the remainder of the current Enrolment Period, and you will be able to continue attending classes until the last day of that Enrolment Period (paragraph 2.2).
8.5. To cancel any other Service, please email [email protected] to inform us of your intention to cancel. Your right to refunds in the event of cancelation is set out below.
9. Refunds
9.1. Class Fees are non-refundable and will not be adjusted or reduced for any planned or unplanned absences (paragraphs 3.5 & 3.6).
9.2. If you cancel a Service that you have booked with us, any prepaid deposit for that Service will be non-refundable.
9.3. If we cancel a Service that you have paid for in part or in full, then we will contact you to discuss transferring the Service to another date.
9.4. If you cancel a Service that you have paid in full, your eligibility for a full or partial refund will be subject to the timeliness of your cancelation request and/or the specific terms of that service, as described below:
9.4.1. Dance exams – notice of cancelation must be given before the exam entry submission deadline that we notify to you when inviting you to participate in a dance exam. If you cancel your participation in a dance exam after the exam entry submission deadline, no refunds will be provided as we are unable to receive refunds from the examining body after exam entry submissions are made.
9.4.2. Dance shows – notice of cancelation of your participation in a show must be given before the deadline set by us when we communicate show information. Any charges incurred in relation to show participation after this date will be non- refundable.
9.4.3. Show Tickets – ticket purchases are generally non-refundable. Any exception to this will be detailed on the terms and conditions of sale held by the show box-office.
9.4.4. Holiday Clubs, Workshops, & Other Services – notice of cancelation and refunds will be given in accordance with the terms and conditions for the respective service that you book. Such terms will be provided at the time of booking.
10. Promotions & Discounts
10.1. We may, at our own discretion, choose to offer promotional and/or discounted rates (“Promotions”) to new and/or existing customers.
10.2. Such Promotions are available for the purposes, and for the duration, that we specify in our communications about those Promotions.
10.3. We will not backdate, refund, or retrospectively apply Promotions to bookings that were made before the promotion was launched.
10.4. We offer Trials at a reduced rate for promotional purposes and are reserved for Trials only.
10.5. We apply discounts to our Classes at our discretion, as set out in Schedule 2.
11. Student Conduct & Turnout
11.1. Students are expected to conduct themselves in accordance with these Terms and the Dancer’s Etiquette Policy (see Schedule 1). We will ensure students observe these behaviours during classes and when under our care. However, we shall not be responsible for student conduct at any time when outside of our care, including through their interpersonal relationships via messaging and social media channels.
11.2. Where there is a designated uniform for a class, students must wear that uniform for that class, except with our prior consent.
11.3. Students’ hair should be worn in the manner appropriate for the class. A ballet bun, or crossed braids is compulsory for all ballet classes.
11.4. Disruptive, disrespectful, or antisocial behaviour will not be tolerated. In such instances, we reserve the right to suspend or exclude any student from participating in Classes on a temporary or permanent basis, at our sole discretion, and without refund.
12. Guidance for Attending Classes
12.1. To ensure your belongings don’t get lost, we recommend that all items of uniform are clearly labelled. We accumulate a significant amount of lost property, so unlabelled items may get lost or taken home by another student. We are not responsible for lost items of property.
12.2. Students should stay hydrated and may bring a drinking bottle to classes. However, cans of juice and food is not permitted inside the dance studios.
12.3. Tactile instruction methods may be used to demonstrate positional alignment and posture correction, for example. If there is any reason, medical or otherwise, whereby tactile instruction is not appropriate for you or your dancer, you must inform us by email in advance of starting classes with us.
13. First Aid & Medical Conditions
13.1. All our dance teachers are trained in Emergency First Aid and renew their training periodically in line with the national minimum requirements.
13.2. A basic first aid kit is kept on the premise of The Hammond. Where SGDA classes are held at premises not owned or operated by us, the teacher will personally hold a first aid kit.
13.3. To the fullest extent permitted by law, SGDA and our teachers shall not be responsible for any injuries or accidents that occur, which are outside of our reasonable control.
13.4. Where a student has a medical condition that requires administration of medication, it is the parents’ responsibility to ensure that the student is either able to self-administer without supervision, or to ensure that an appropriately trained adult is on hand to administer the medication. In either event, we cannot be held liable and accept no responsibility for administering such medication and/or the effects of such medication.
14. Data Protection & Media Consent
14.1. We are a GDPR compliant organisation, and we will not share your personal information for use by any other third party. The full details of how we protect your data can be found on our Privacy Notice.
14.2. From time to time, we may take photographs and videos (“media”) of students in class for instructional, demonstrative, and/or promotional purposes. Such media may be used on our social media channels. By agreeing to these Terms, you hereby consent to the capture and use of such media. You can withdraw your consent at any time, and at your discretion, in accordance with our Privacy Notice.
15. Dance Exams
15.1. We offer students the opportunity to enter dance exams and assessments in various dance styles (i.e. Ballet, Tap, and Contemporary) and across different examining bodies (RAD, NATD, Rambert and RBS ATAP).
15.2. We have procedures that are dedicated to monitoring the progression of dancers and assessing their readiness for entering dance exams and assessments. Students will be invited to participate in dance exams at such time as we deem to be appropriate.
15.3. In preparation for exams and assessments, it may be necessary for students to attend additional classes for the purpose of rehearsing the exam work and/or working on important aspects of technique required for the exam. Such classes may incur an additional charge which would be invoiced separately to your Class Fees.
15.4. If a student chooses not to participate in an exam or assessments when offered, it is at the sole discretion of SGDA as to whether the student remains at the same class level and waits to take the examination later or progresses to the next level without taking the examination.
16. Legally Responsible Adults
16.1. You, as the legally responsible adult (or “grown-up”), are responsible for ensuring that your child is fit and healthy to attend Classes.
16.2. It is your responsibility to ensure that your child is on time, appropriately turned out for class, and is collected promptly at the end of class.
16.3. Grown-ups have sole responsible for their children when their children are not in class under the care and supervision of the teacher.
16.4. Children must not be left unsupervised at our studios, or any other dance class location, before the teacher brings them into class and/or after the class finishes.
16.5. When a class has finished, children will be returned to their grown-ups and the teacher’s focus and responsibility will move on the next class. As such, grown-ups must ensure someone is present to collect their child on time, immediately after class ends.
16.6. You must notify us as soon as possible before class finishes if someone other than yourself will be collecting your child.
16.7. Children are not allowed to leave the class location unless accompanied by an adult, unless the child is permitted by you to travel to classes independently and we have been informed that such permission has been given.
17. Limitation of Liability & Disclaimer
17.1. By entering these Terms, you hereby waive and release us from all claims arising from injury or illness of any manner resulting from participation in our Classes or Service, other than as a direct result of our negligence.
17.2. Where you are aware of a mental or physical disposition that could affect you or your child’s suitability for participating in our Classes or Services, you should seek professional medical advice in relation to the suitability of the class before attending, and we cannot be held liable for any claim arising from attendance at classes which are later deemed to be unsuitable.
17.3. We accept no responsibility and cannot be held accountable for any loss or damage of personal belongings or property whilst attending a class or on the premises.
18. Governing Law
18.1. The performance and interpretation of these Terms, disputes arising under it, are governed by the laws of England and Wales.
End of Terms
Schedule 1
SOPHIE GALLIE DANCE ACADEMY DANCER’S ETIQUETTE POLICY
SGDA is dedicated to creating a positive environment that will nurture the enjoyment, talent, and enthusiasm of every dancer. We expect our dancers to conduct themselves in accordance with our SGDA Values
Our Dancers Etiquette Policy:
As an SGDA Student I promise I will…
1. Show respect towards my teachers and fellow dancers.
2. Approach learning with a positive attitude.
3. Demonstrate kindness and support through both words and actions.
4. Maintain proper grooming and wear the SGDA uniform.
5. Embrace courage by daring to explore new challenges, pushing beyond perceived limits, using setbacks as motivation, and striving for personal growth.
6. Exhibit diligence by being self-motivated, determined, committed, and hardworking.
7. Listen attentively to my instructors and consider corrections as valuable feedback.
8. Foster a welcoming, friendly, and inclusive environment within our SGDA community.
9. Display consistency and dedication in pursuing my goals.
10. Always pursue excellence, giving my best effort in class and on stage to become the finest version of myself.
10. Always strive for excellence, and to deliver my maximum in class and on stage and to be the best version of myself
Schedule 2
SOPHIE GALLIE DANCE ACADEMY DANCE CLASS RATES
The class rates and discounts set out below are determined by, and at the sole discretion of, SGDA. This schedule is provided for transparency and openness. We reserve the right to amend our class rates and discounts structure at any time and without prior notice.
RAD Graded / NATD / Non-syllabus Classes | £7.50 - 30 mins | £8 - 45 mins
Royal Ballet School ATAP Classes | £8.00
RAD Vocational Classes | £10
1-1 Coaching for Dance Development | 30 mins £35.50 | 45 mins £40.50
DISCOUNT STRUCTURE
Sibling Discount | 5%
SGDA Scholarship | 50% full fees | 100% full fees | 25% full fees
*scholarships awarded in September of each new academic year at Principal’s discretion
Schedule 3
SGDA VALUES