Terms and Conditions
Sophie Gallie Dance Academy – Terms & Conditions of Service
Effective Date: 11th August 2025
These Terms & Conditions (“Terms”) form the agreement between Sophie Gallie Dance Academy (“SGDA”, “us”, “we”) and our customers (“you”) for the provision of dance classes and related services.
By enrolling in classes with us, you agree to comply with these Terms. Breaches may result in suspension or cancellation of enrolment until the matter is resolved.
1. Provision of Classes & Services
1.1 We operate a rolling timetable of 39–41 weeks per year (“Classes”), plus other activities such as holiday clubs, workshops, exams, shows, and events (“Services”).
1.2 We are committed to delivering all Classes and Services professionally – punctual, prepared, qualified, and welcoming.
1.3 If unforeseen circumstances (e.g., illness, accident) prevent delivery of a Class or Service, we will endeavour to reschedule.
1.4 If we cannot reschedule, a credit will be applied to your next bill.
1.5 Refunds will not be provided for cancellations caused by events beyond our reasonable control (e.g., natural disasters, pandemics, industrial action, civil unrest).
1.6 We may update these Terms without prior consultation; any changes will be communicated.
2. Class Enrolments
2.1 Enrolments run on a termly rolling basis.
2.2 The Enrolment Period is from the first to the last day of the term.
2.3 Enrolments automatically renew 14 days before the new term’s start (“Re-enrolment Date”).
2.4 Invoices are generated on the Re-enrolment Date and due by the first day of term.
2.5 Changes or cancellations must follow sections 7 (Transfers) or 8 (Notice of Cancellation).
3. Class Fees
3.1 Fees are charged at a termly rate based on the number of weeks in term.
3.2 Fees are payable in full or via an agreed payment plan.
3.3 Fees remain payable for all absences, whether planned or unplanned.
3.4 In exceptional cases (e.g., extended medical absence, bereavement), fees may be paused/reduced at our discretion; a retainer may be applied to hold your place.
3.5 Fees are reviewed periodically, usually annually, in line with the Consumer Price Index (CPI).
4. Trial Classes
4.1 Trials are available so you can try a class before committing.
4.2 Once Trials are completed, you will be invoiced for the remainder of the term.
4.3 By paying, you commit to rolling termly enrolment.
4.4 Trials must not be used to attend classes on a pay-as-you-go basis.
4.5 Repeated trials for the same class will result in suspension until full payment is made.
5. Payment
5.1 All payments are via debit/credit card through the Parent Portal (powered by GoCardless where applicable).
5.2 Payments are non-refundable once processed, except in the case of billing error.
5.3 Payment queries must be submitted to [email protected] or via the designated Google Form.
6. Timetable & Holidays
6.1 SGDA operates 39–41 weeks per year.
6.2 Holiday weeks generally align with CWAC term dates but may vary year to year.
6.3 Typical closures: 2 weeks Easter, 1 week May half-term, 6–7 weeks Summer, 1 week October half-term, 2 weeks Christmas.
6.4 Bank holidays may be taken off; term fees will be adjusted accordingly.
7. Transfers Between Classes
7.1 Transfers are allowed within the same dance style, subject to availability and suitability.
7.2 Transfers may be restricted by exam schedules, class capacity, or rehearsals.
7.3 Fees may change if the class duration differs.
7.4 Transfers between dance styles require cancellation (see section 8) and a new trial in the new style.
8. Notice of Cancellation
8.1 To cancel, email [email protected] with the student’s name and class details.
8.2 Notice must be given at least six weeks before the Re-enrolment Date.
8.3 Cancellations after the Re-enrolment Date but before payment is due will still require payment.
8.4 Classes can be attended until the end of the current Enrolment Period.
9. Refunds
9.1 Class fees are non-refundable (see 3.4).
9.2 Deposits for Services are non-refundable.
9.3 If SGDA cancels a Service, we will offer a credit or transfer.
9.4 Service-specific refund rules apply (e.g., exams, shows, workshops – deadlines communicated at booking).
10. Promotions & Discounts
10.1 Any promotional or discounted rates will be clearly stated in our communications.
10.2 Promotions are time-limited and not applied retrospectively.
10.3 Multi-class and sibling discounts are applied.
11. Student Conduct & Uniform
11.1 Students must follow the SGDA Dancer’s Etiquette Policy.
11.2 Uniform is compulsory where stated; hair must be appropriate for the class (e.g., ballet bun for ballet).
11.3 Disruptive or antisocial behaviour may result in suspension or permanent exclusion without refund.
12. Attendance Guidelines
12.1 Uniform should be labelled; SGDA is not responsible for lost property.
12.2 Food and cans are not permitted in studios; bottled water is allowed.
12.3 Tactile instruction may be used; any restrictions must be communicated in writing in advance.
13. First Aid & Medical
13.1 All SGDA teachers hold valid Emergency First Aid training.
13.2 SGDA is not liable for injuries outside of our reasonable control.
13.3 Parents are responsible for medication administration; SGDA cannot administer medication.
14. Data Protection & Media
14.1 SGDA is GDPR compliant; see our Privacy Policy for full details.
14.2 Photos/videos may be taken for educational or promotional use with prior consent; consent can be withdrawn at any time.
15. Exams
15.1 Exams are by invitation when a student is ready.
15.2 Additional rehearsals may be required and will be billed separately.
15.3 Students who decline an exam may remain in their current level or progress at SGDA’s discretion.
16. Parent/Guardian Responsibilities
16.1 Ensure your child is fit and prepared for class.
16.2 Arrive on time and collect promptly after class.
16.3 Children remain the responsibility of their parent/guardian outside of class time.
17. Liability
17.1 Participation is at your own risk, except where injury is caused by SGDA’s negligence.
17.2 Seek medical advice before attending if there is a known medical condition that may be affected by dance.
17.3 SGDA is not liable for personal property loss or damage.
18. Governing Law
These Terms are governed by the laws of England and Wales.