SIGNATURE ALL STARZ
1.1 The products and services are provided, and the website
(http://www.signatureallstarz.com.au) is operated, by Signature All Starz(we, us or
1.2 We are bound by the Australian Privacy Principles set out in the Privacy Act
1988 (Privacy Act). Your privacy is very important to us and we will always act to
protect your personal information. We take this responsibility seriously and are
very careful about how and when your personal information is collected, used
1.3 By using, browsing or accessing the site, you indicate that you have read,
and you agree that your use of our products, services or site implies your consent
1.4 We do not wish to collect information about visitors which is sensitive
information as defined under the Privacy Act. We are committed to the
protection, privacy and security of your personal information and we have
disclosure by us of your personal information, how you may access personal
information that we keep or complain about a suspected privacy breach.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
2.1 We collect and use personal information from students, parents, guardians or
visitors of our site, or any other individual who interacts with us, including
information or opinions which are reasonably capable of identifying individuals,
whether or not such information is true or recorded in a material form (Personal
Information). The type of Personal Information that we collect and use depends
on the type of dealings that you have with us and includes the following non-
exhaustive list: (a) name; (b) date of birth; (c) address; (d) mobile and telephone
number; (e) fax number; (f) email address; (g) occupation; (h) information about
the goods or services you have ordered (including how they are to be used); (i)
information from enquiries you have made; (j) communications between us; (k)
financial information (such as credit card and bank account details); (l) method of
payment; (m) information about your dance, singing or acting preferences; (n)
information about any injuries, accidents or incidents you had and have reported
to us; (o) medical details; (p) information about your costume and uniform sizes;
(q) photographic and audio images and/or audio or visual recordings taken of
you; (r) any additional information required for user authentication processes.
3. COLLECTING YOUR PERSONAL INFORMATION
3.1 Methods of collection (a) We will collect Personal Information about you in a
variety of ways, including through your use, or orders, of our products and
services (and our records thereof); when you visit our premises onsite, contact us
with a query or request, complete the Registration Form, any agreements for our
products or services, participate in surveys, competitions or promotional events;
from third parties (including our related bodies corporate, business partners and
service providers, credit reporting bodies, wholesale or other customers, and your
representatives); and from publicly available sources of information. The Personal
Information collected by us will track your use, or enhance your use, of the
foregoing and assist us in providing a better service. (b) By providing your
Personal Information to us, you acknowledge that you are authorised to provide
such information to us. (c) We may collect Personal Information about you for our
related bodies corporate, business partners and service providers and when you
request information about products and services. We will only collect Personal
Information that is necessary for one or more of our functions or for the purpose
disclosed to you.
3.2 Collection notices (a) Where we collect Personal Information directly from you,
we will take reasonable steps to notify you of certain matters in a collection
notice. We will do this at or before the time of collection, or as soon as practicable
afterwards. (b) Collection notices may provide more specific information than this
collection notices and in the terms and conditions of particular offers, products
and services. We encourage you to read those provisions carefully. (c) Where we
collect information about you from your authorised representative, we will take
reasonable steps to make sure that you are made aware of the collection. (d) If
you provide to us Personal Information about someone else (as their authorised
representative), we rely on you to inform them that you are providing their
Personal Information to us and to advise them that we can be contacted for
further information. You must take reasonable steps to ensure the individual
concerned is aware of and consents to the various matters detailed in this Privacy
Policy, including the fact that their Personal Information is being collected, the
purposes for which that information is being collected, the intended recipients of
that information, the individual's right to obtain access to that information, our
identity, and how to contact us. Where requested to do so by us, you must also
assist us with any requests by the individual to access or update the Personal
Information you have collected from them and provided to us.
4. USE OF YOUR PERSONAL INFORMATION
4.1 We use your Personal Information for the purposes for which the information
4.2 We use your Personal Information to provide our products, services and
website to you. We also use it to improve or develop our products, services and
website, to operate, maintain, test and upgrade our systems and to notify you of
opportunities that we think you might be interested in.
4.3 We may provide your Personal Information to our related bodies corporate,
business partners, service providers, third party contractors, agents or suppliers
and authorised third party service providers who perform functions on our behalf,
such as marketing and analysis organisations, costume suppliers and fitters,
photographers and videographers, financial and credit card institutions in order
to process any payments, hosting companies, web developers, internet service
providers, customer service providers, customer support specialists, fulfilment
companies, external business advisors (such as auditors and lawyers), research
and data analysis firms (Authorised Affiliates). In all circumstances where your
Personal Information is disclosed, we will ensure that these third parties
undertake to protect your privacy.
4.4 We may also use your Personal Information to: (a) provide or deliver our
products and services to you; (b) administer and manage our products and
services; (c) inform you about our site, goods, services, offers, competitions,
promotions, events, sweepstakes, surveys, questionnaires or in order to provide
the product or service you have requested, or other matters which we believe are
of interest to you; (d) charge and bill you for the use of our products and services;
(e) customise the advertising and content on our website and to contact you
about specials deals; (f) provide offers that are of greater interest or benefit to you;
(g) share with Authorised Affiliates; (h) verify your identity; (i) conduct
creditworthiness checks; (j) conduct fraud-checking; and (k) perform research
4.5 We may disclose Personal Information to an Authorised Affiliate and they may
in turn provide us with Personal Information collected from you.
4.6 Our Authorised Affiliates may be located both in and outside Australia. In
Personal Information may be disclosed to recipients in Australia only. If you
subsequently decide that you do not wish to receive information from them you
may let us know by contacting [email protected]
4.7 Prior to the disclosure of Personal Information to a person overseas, we will
take such steps as reasonable in the circumstances to ensure that the overseas
recipient treats your Personal Information securely and otherwise complies with
the relevant Australian Privacy Principles in relation to the Personal Information.
5. STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
5.1 Your Personal Information may be stored in storage facilities (owned and
operated either by ourselves or our services providers) in hard copy or electronic
format. We will use our reasonable endeavours to store your Personal Information
securely and to make our sites and storage facilities as secure as possible against
unauthorised access. We want you to feel confident in dealing with us on the
5.2 We will use our reasonable endeavours to protect and maintain the security of
your Personal Information. Our officers, employees, agents and third party
contractors are expected to observe the confidentiality of your Personal
5.3 Despite our reasonable endeavours, we are unable to ensure or warrant the
security of any Personal Information transmitted to us. Accordingly, all Personal
Information disclosed by you to us is at your own risk and we are not liable for any
unauthorised access to and disclosures of the Personal Information.
5.4 If we determine that Personal Information is no longer needed for any
purpose, we will take reasonable steps to destroy or permanently de-identify that
Personal Information, unless we are required by law or a court or tribunal to
retain the information
6. DISCLOSURE OF PERSONAL INFORMATION
6.1 We may disclose any information, including Personal Information, we deem
necessary, in our sole discretion, to comply with any applicable law, regulation,
legal process, governmental request or industry code or standard. We may also
exchange information, including Personal Information, with other companies and
organizations for credit fraud protection and risk reduction.
6.2 We may retain certain of our Authorised Affiliates to perform functions
provided with access to Personal Information needed to perform their functions,
but may not use such information for any other purpose.
6.3 We may disclose your Personal Information to third parties who provide
services to us, including organisations and contractors that assist us with the
purposes for which we use your Personal Information. These services include
customer enquiries, installation, maintenance and repair services, mailing
operations, billing and debt recovery functions, and market research.
6.4 In the event of a merger, acquisition or sale of the whole or part of our
business or assets, we reserve the right to transfer your Personal Information as
part of any such transaction. As such, individually identifying information of our
members may be one of the assets sold in connection with that transaction
without notice to you or your consent. However, your Personal Information would
7. DIRECT MARKETING
7.1 Where we have your express or implied consent, or where we are otherwise
permitted by law, we may use your Personal Information to send you information
about the services we offer, as well as other information. We may send this
information in a variety of ways, such as by mail, email, SMS, telephone, social
media or by customising online content and displaying advertising on our
7.2 These communications may continue after you cease acquiring any products
or services from us until you opt out: (a) by contacting us by writing to Privacy
Officer or by email to [email protected]; (b) by calling us;
(c) by using the unsubscribe facility that we include in our commercial electronic
messages (ie email or SMS) to opt out of receiving those messages.
8. LINKS TO OTHER SITES FROM OUR SITE
8.1 Although our site may contain hyperlinks or banner advertising to or from
external websites, those websites are not subject to our privacy standards,
policies and procedures. We recommend that you make your own enquires as to
the Privacy Policies of these third parties.
8.2 We are in no way responsible for the privacy practices of these third parties.
9.1 We will not disclose your Personal Information to any third party (other than
our Authorised Affiliates) without your consent in writing, unless otherwise
required by law or permitted herein, or unless such disclosure is reasonably
necessary in our opinion to protect our rights or property, to avoid injury to any
person or in order to ensure the proper functioning of our site.
use of your Personal Information by the afore mentioned third parties is governed
by the privacy policies of such parties and is not subject to our control.
9.3 Unfortunately, the transmission of information via the internet is not
completely secure. Although we will do our best to protect your Personal
Information, we cannot guarantee the security of your Personal Information
transmitted to our website; any transmission is entirely at your own risk.
9.4 We will advise you at the first reasonable opportunity upon discovering or
being advised of a security breach where your Personal Information is lost, stolen,
accessed, used, disclosed, copied, modified, or disposed of by any unauthorised
persons or in any unauthorised manner.
10. COOKIES AND IP ADDRESSES
10.1 A cookie is a piece of data that enables us to track and target your
personalize and enhance your experience and your use of our website. Most
browsers are initially set up to accept cookies. You can reset your browser to
refuse all cookies or to warn you before accepting cookies. If you have set your
browser to warn you before accepting cookies, you will receive the warning
message with each cookie. If you reject our cookies, you may still use our website,
but you may be limited in the use of some of the features and this may affect the
functionality of our website.
website and to ensure that our website remains easy to use and navigate. We
may also use IP addresses to analyse trends, administer our websites, track traffic
patterns, and gather demographic information for aggregate use, as well as in
combination with your Personal Information for credit fraud protection and risk
11. ACCESS TO INFORMATION COLLECTED BY US
11.1 We will use our reasonable endeavours to keep your Personal Information that
we collect accurate, up-to-date and complete.
11.2 If you wish to access any of the Personal Information which we have collected
about you, or would like to request that any errors in that information be
corrected, you may contact [email protected] so that we can
consider and respond to your request. We may apply an administrative charge for
providing access to your Personal Information in response to a request.
11.3 We will use our reasonable endeavours to provide a complete list of your
Personal Information within 21 days of receipt of your enquiry. We reserve the
right to charge a reasonable fee for this service to meet our reasonable costs in
providing you with details of the information we hold about you. Proof of identity
may be required before such information will be provided.
12.1 You acknowledge and agree that we, our Authorised Affiliates and each of
their officers, employees, agents and contractors are permitted to collect, store,
use and disclose your Personal Information in the manner set out in this Privacy
Policy and in accordance with the Privacy Act.
13.2 Your continued use of our products, services or site following any such
amendment will be confirmation of your acceptance of the amendments. We
14. FURTHER INFORMATION
14.1 Further information about Privacy law and the Australian Privacy Principles is
available from the Office of the Australian Information Commissioner’s website
15. RESOLVING YOUR PRIVACY ISSUES
15.1 If you have any issues you wish to raise with us regarding the way we have
handled your Personal Information, or would like to discuss any issues about our
Officer or by email [email protected] or by calling them please
provide our Privacy Officer with full details of your complaint and any supporting
15.2 Our Privacy Officer will endeavour to: (a) provide an initial response to your
query or complaint within 10 business days, and (b) investigate and attempt to
resolve your query or complaint within 30 business days or such longer period as
is necessary and notified to you by our Privacy Officer.