Privacy Policy
Studio 22 values and respects the privacy of the people we deal with. Studio 22 is committed to protecting your privacy and complying with the Privacy Act 1988 and other applicable privacy laws and regulations. This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
● [name;
● mailing or street address;
● date of birth;
● email address;
● phone number
● Your child's information
How do we collect your personal information? We collect your personal information directly from you when you:
● [interact with us over the phone;
● interact with us in person;
● interact with us online;
● participate in surveys or questionnaires;
● attend a Studio 22 event;
● subscribe to our mailing list;
● apply for a position with us as an employee, contractor or volunteer;
How do we use your personal information? We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● [provide you with information or services that you request from us;
● deliver to you a more personalised experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes;
Disclosure of personal information to third parties We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● [our third party service providers (for example, our IT providers);
● our marketing providers;
● our professional services advisors;
● Competitions
Online activity
Cookies The Studio 22 website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Studio 22 website(s). We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Retention of personal information We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. How to access and correct your personal information Studio 22 will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days.
For complaints about how Studio 22 handles, processes or manages your personal information, please contact Lyndsay at [email protected]. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 7 days for Studio 22 to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Studio 22’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint. How to contact us If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: Email [email protected]