Privacy Policy
1. Introduction
Tantrum Youth Arts (Tantrum) ABN 34 636 726; is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information.
2. What is Personal Information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include:
▪ name and contact details
▪ email address and phone number
▪ payment and billing information
▪ booking and transaction history
▪ accessibility requirements
▪ IP address and cookies
3. How we collect information
We only collect Personal Information that is reasonably necessary for handling your registration to a program or event or donation. We may collect personal information:
▪ directly from you
▪ via eventbookings, registration forms, membership subscriptions
▪ through ticketing systems
▪ through website analytics and cookies
▪ from third-party providers
▪ through social media
4. Why we collect and use information
We collect personal information to:
▪ provide services and tickets
▪ manage bookings and registrations
▪ communicate with you
▪ deliver accessibility support
▪ improve services and audience experience
▪ conduct research and analytics
▪ comply with legal obligations
▪ marketing (where permitted)
5. Handling of sensitive information
In referring to ‘sensitive information’, Tantrum Youth Arts means:
“information relating to a person’s racial ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual orientation or criminal record, that is also personal information; and health information about an individual”.
Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or the use or disclosure of the sensitive information is allowed by law.
6. Management and security of personal information
Tantrum Youth Arts’ staff are required to respect the confidentiality of personal information and the privacy of individuals. We have in place steps to protect the personal information that we hold from misuse, loss, unauthorised access, modification, interference or disclosure by use of various methods including passworded access rights to computerised records
7. Marketing
We may send marketing communications where permitted or consented. You can opt out at any time.
8. Cookies and Analytics
We use cookies and analytics tools to improve website performance, understand usage, and enhance user experience. You can manage cookies in your browser settings.
9. Disclosure
We may disclose information to:
▪ employees at Tantrum
▪ ticketing providers
▪ IT and cloud services
▪ payment processors
▪ contractors and partner
▪ legal or regulatory bodies if required
Tantrum Youth Arts will not sell your data to any third parties.
10. Overseas Disclosure
Due to our use of third-party service providers, your personal information may be transferred to recipients located outside of Australia, such as the UK. Such regions have data protection laws which protect personal information in a way which is at least substantially similar to the Australian Privacy Principles, and there will be mechanisms available to you to enforce protection of your personal information under that overseas law. In the circumstances, we do not require the overseas recipients to comply with the Australian Privacy Principles, and we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled.
11. Retention of information
We retain personal information only for as long as reasonably necessary for:
▪ operationalpurposes
▪ legal obligations
▪ dispute resolution
▪ record-keeping requirements
When no longer required, information is securely destroyed or de-identified where practicable.
12. Access and Correction
You may request access to personal information we hold about you and request corrections if information is inaccurate, out of date, incomplete, irrelevant, or misleading. Requests can be made using the contact details above. We may need to verify your identity before processing requests.
13. Data Breaches
We will respond to suspected data breaches in accordance with Australian law and notify individuals where required.
14. Complaints
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by the Executive Director, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
15. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available at: https://www.tantrum.org.au/our-organisation/policies-and-documents/privacy-policy/
16. Contact details
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: [email protected]