Terms and Conditions

TERMS & CONDITIONS

1: Introduction
These Terms of Purchase set out how you (the User) can use and make purchases from our company. Please read them carefully.

We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. Ahead of making any purchase, you will be asked to tick a box on our Site which says “I Accept the Terms and Conditions”. In ticking that box, you will be accepting the terms set out here.

We are based in the UK and our Terms of Purchase are governed by UK legislation.

The Terms of Use for our Site and our Privacy Statement can be found on separate pages.

It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.

2: Purchase Terms for Classes
We offer a wide range of in-person dance classes.

Please ensure that you have booked a trial class via our Class Manager System or you are enrolled in a class before attending. You receive one free trial class. Upon enrolment, you are charged a one-month registration fee which covers the first months' classes and administrative costs.

Please ensure you arrive at the class at least 5 minutes prior to the start of the class so that any modifications can be discussed and so that you can obtain key information about the class prior to starting.

Anyone attending later than ten minutes after the start time will not be permitted entry to the class for their own safety and for the safety of, and to preserve the enjoyment of, other attendees. Fees for classes when there is late attendance will be forfeited.

Before taking part in any of our classes you must ensure that you or your child is wearing suitable clothing including their dance uniform & dance shoes (For a trial class we recommend t-shirt, trousers/leggings, and trainers) and you are free from injury and in good health. If you are new to exercise or you are recently returning from injury, illness or pregnancy, you must speak to a health professional prior to starting any dance class.

If you or your child have any health concerns, injuries or longstanding medical conditions you must notify the instructor at the beginning of the class and follow the modifications advised throughout the class.

If at any point during the class you feel unwell or light-headed you must stop exercising immediately and request assistance.

Classes are paid by Recurring Charges to your Debit/Credit Card (acting like a Direct Debit) on the 30th of each month. (if this date is not suitable please contact us)

Fees are for 38 weeks of dance tuition; this is split into 12 equal monthly payments. This means fees will remain the same each month, including over the holidays.

We ask for your card details to be added to the secure class manager system before your first recurring payment. If this is not completed in time, then an invoice will be sent manually and a £5 administration charge will be added.

If a monthly payment fails, we will attempt to take payment 3 days later. If payment is not received after 7 days of its due date, then a Late Payment Fee of £10 will be added to an invoice. This is due to extra administration duties & expenses.

If fees remain unpaid, the student will be unable to attend classes until payment has been made.  Please contact us immediately if you are unable to make the monthly payment.

If payment is excessively late and we have had no communication we have the right to consult and employ a debt agency to recover any outstanding payments.

Sibling Discount is applied if family members pay from the same customer account.

Payments are non-refundable.

If your child misses a class, the class fee is non-refundable.

If we have to cancel a class and we provide an alternative whether another day/time or online learning, fees will be due as normal. No refund will be given. 

All fees include VAT and are subject to a 5% platform fee.

Please be aware that should you wish to stop attending classes, we need a month’s notice in writing by email to [email protected]. Once notice is given, you will calculate the date of the last class you can attend and if any further monies are outstanding.  This notice period allows us to ensure that the classes are kept to the correct number to create the best experience for our students and to allow for us to ensure that appropriate teaching and teaching support is provided.

3: Purchase Terms for Products
We have worked hard to source products of high quality. For the individual detail and specification of each product, please contact [email protected]. Please note that we take all reasonable steps and care to ensure that all details, product descriptions and prices of products are accurate. Although we aim to keep this Site as up-to-date as possible, the information available on the Site may not reflect the availability position at exactly the moment you place an order.

Images of products on our Site are for illustrative purposes only. We make every effort to ensure that images are captured and displayed accurately but we cannot guarantee that the products are displayed accurately on your device. The products that you order and the packaging of the products may vary from the images on the Site.

4: Cancellation Rights for Products
As a consumer purchasing online you have the legal right to cancel your order with us. Your right to cancel begins on the date you place your order and ends 14 calendar days from the day after you receive the product.

You need not provide a reason for cancelling your order; however, you must email us at [email protected] to cancel your order. Where possible please include your order number in the correspondence. We will then respond by email to confirm that we have received notification of cancellation.

In circumstances where you have already received your products. You will be required to package up the item and return it at your own cost. All products must be returned in their original packaging and condition, plus any additional packaging for returns. We reserve the right to reduce the amount of any refund offered to reflect any reduction in the value of the product which is caused by the way it is handled or returned by you. Following receipt of the returned products we will arrange for a refund to be returned to the card used for the purchase. Please allow up to 14 days for the refund to show on your bank statement. You will receive a refund for the price paid for the product and the original delivery charges but you will not receive a refund for the cost of returning the product to us.

You must return the products within 14 days of the cancellation being confirmed. Return items should be returned to a member of staff in class or sent to:

22 Saunders House, Manor Street, Braintree, Essex, CM7 3BD

If we have not yet dispatched the product before you cancel then we will process your refund within 14 days of your cancellation.

If you only cancel the order in respect of some and not all of the products ordered then you will not receive a refund in respect of the delivery charges.

5: Exclusions
Please note that whilst we provide refunds in accordance with the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, as set out above, as permitted by that legislation, we are unable to accept refunds of the following:

1.       Items which cannot be returned for health and hygiene reasons, unless the returned to us unused and in a fully resealable condition with all hygienic seals in place and unbroken;

2.       Items which are personalised or made to your specification;

3.       Products which are liable to deteriorate or expire rapidly. 

6: Faulty Goods
Nothing in these terms affects your legal rights in respective of products which are defective or not as described.

If you think a product is defective or mis-described then please email [email protected] with a detailed description of the fault and, if possible, photographs of any wear and tear or similar damage to the products.

You will need to return your products to a Team Member in class or:

22 Saunders House, Manor Street, Braintree, Essex, CM7 3BD

All returns made as potentially defective will be examined once they have been received by us and we will notify you via email to confirm if you are entitled to a refund. Faulty goods will be replaced with a like for like replacement where possible. If you are entitled to a refund this will be provided within 30 days of when we notify you via email that you are entitled to a refund. If you are entitled to a refund as a result of a defective product, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us. 

7: Exchanges
We will accept exchanges for items, as long as they are unworn and undamaged condition within 14 days of receiving the item. Items must be returned in packaging.

8: Pricing
The prices are as quoted on the website for each item. Prices do include VAT. The product pricing also excludes platform fees/delivery charges which will be added to the total amount at the checkout.

We may change our prices at any time but changes will not affect any order in respect of which we have already sent you an order confirmation.

It is always possible, despite our best efforts, that some products listed on our Site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge you the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Site, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing. We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.

10: Delivery
Unless you are purchasing an item on pre-order or a bespoke customisation (where in such circumstances an estimated delivery date will be provided) delivery will take place within 15 calendar days of the date of the order confirmation. Our orders are brought to your/your child's class. If your order includes shoes, we will provide a selection of shoe sizes (depending on stock) based on your/your child’s shoe size. Dance Shoes can have an unusual fit so sometimes it takes a little while to find the correct size.

If we do not deliver your product within 30 calendar days or within the other time period agreed between us, you may contact us to cancel your order. We are not responsible for delays outside of our control. We will contact you as soon as possible to let you know of any delay which may occur to your order and we will take steps to minimise the effect of the delay.

We will give you our opinion on the fit of the shoe, however, this is your responsibility to check as a parent.

11: Warranty and Liability
We warrant to you that any product purchased from us will, for at least a period of three months from the date of delivery, be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.

We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.

Our liability for any losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of a breach or they were contemplated by you and us at the time the purchase was made.

We do not exclude or limit in any way our liability:

1.       For death or personal injury caused by our negligence;

2.       Under section 2(3) of the Consumer Protection Act 1987;

3.       For breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979;

4.       For fraud or fraudulent misrepresentation; or

5.       For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

12: Additional Circumstances
Should you consider that you have grounds to obtain a refund which are not set out above you should email [email protected] to set out your refund request.

All refunds are provided in accordance with your statutory rights.

13: Law and Jurisdiction
These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.