Terms and Conditions
INTRODUCTION
We want to ensure you have the best possible experience with The A Team. To help us achieve this and to clarify our mutual responsibilities, we have outlined the following terms and conditions. The language used should make these terms and conditions as clear as possible. These terms are designed to safeguard the wellbeing of our students and to ensure that the good name of The A Team continues to be associated with high quality teaching and enjoyment of dance.
Please note, failure to comply with these terms may result in refusal of entry to classes. The A Team regularly reviews and updates its terms and conditions and encourages parents and students to review this document periodically. If you have any questions or need further clarification, our team is here to help.
Thank you for being part of The A Team!
TERMS AND CONDITIONS
1. Enrolment & confirmation
1.1 To enrol, you must register via our booking system, Class Manager.
1.2 During registration, you will need to provide contact details, dancer details, and medical information, as well as consent for filming and photography. For more details, please refer to our Privacy Policy.
1.3 If your chosen class is fully booked, your name will be added to a waitlist, and you will be notified when a space becomes available.
1.4 If there is a space available, you will be invoiced for the remainder of the current month and the following month, in line with our subscription terms.
1.5 Full payment is required upfront to secure your place. Until payment is received, the space may be offered to another student.
2. Payments and Fees
2.1 Subscription Classes – To secure your child’s place in our subscription-based classes, payment must be made by uploading your preferred card details to Class Manager. Subscriptions will be automatically taken on 15thof each month.
2.2 Private Lessons – Private lessons are invoiced separately and are not part of the subscription model. Private lessons will be charged based on the number of sessions within the month and will be automatically taken from the card details uploaded to Class Manager on the 1st of each month. Payment will be processed 1 day before the due date.
2.3 Late Payments & Non-Payment – Failure to make payments on time will incur a £10 late fee per invoice. If the late fee is not paid and the student still wishes to keep their space, further late fees will apply. If the payment remains unpaid for 14 days, the student’s class will automatically be cancelled, and the space may be offered to another student. You will still be responsible for the outstanding fees if your class or lesson is cancelled due to non-payment. If you wish to re-join after cancellation, re-enrolment is subject to class availability and may incur an additional re-enrolment fee.
2.4 Invoice Access & Amendments – Customers will not receive email invoices. Instead, you can log into your Class Manager portal to view your subscription or other invoices. For subscription classes, you will be able view your invoice from the 1st of the month. You have until 8th of the month to make amendments; after this, any changes made will still need to be paid and will be reflected in the following month’s subscription fees.
For all other invoices via Class Manager, including private lessons, amendments or cancellations must be requested at least one week before the invoice deadline. After this period, the invoice will still be payable in full. Please note that some event payments may be non-refundable.
2.5 Changes to Payment Amounts or Dates – The A Team reserves the right to adjust amounts or collection dates if necessary. You will be notified in advance via your Class Manager portal of any changes.
2.6 Payment Method – The A Team accepts only payments made via Class Manager using the card details uploaded to your account. Manual payments or bank transfers can be requested but will incur an additional administrative fee of £10 per month to cover processing costs. Manual payments may result in delays, as payments will need to be inputted manually during staff working hours.
2.7 Review of Fees – Fees are reviewed annually and may be changed at any time. If changes are made, you will be notified in advance via your Class Manager portal.
2.8 Price Breakdown – Prices for subscription classes are based on 42 weeks of instruction, pro-rated over 12 months. This may change starting from September 2025 (August fees) when the next season begins.
2.9 Annual Membership Fee – An annual membership fee of £15 per student is required either upon sign-up or every September. This fee covers registration, insurance, and licencing administrative costs.
2.10 Event Payments – Deadline dates will be given for event payments, such as workshops, exams, showcases, and competitions. The A Team will specify the payment method for these events.
2.11 Cash Payments – If The A Team requires a cash payment, it must be handed to a staff member in a sealed envelope with the dancer’s name and the payment’s purpose clearly marked on the front.
2.12 Non-Refundable Payments – All fees and event payments are non-refundable.
3. Cancellation
3.1 Subscription Classes – If you wish to cancel a subscription class for the following month, you must inform us in writing via email to [email protected] before the 8th of current month. Cancellations after this date will not be processed, and you will still be liable for the following months payment.
3.2 Private Lessons & Other Payments – For anything that is not part of the subscription model, we require at least 1 weeks’ notice of cancellation before the deadline. If this notice is not given, the fee will remain payable. Should you provide the 1 weeks’ notice for a Private Lesson, The A Team will do its best to reschedule.
3.3 Minimum Class Size – Any classes with fewer than 5 students in total may be subject to cancellation. In such cases, we will notify you in advance and do our best to accommodate dancer in another class.
3.4 Unattended Lessons – All unattended lessons are still payable. If your child is unable to attend, you are still responsible for the lesson fee.
3.5 Event Cancellations – No refunds will be offered for events and workshops unless cancelled by The A Team. If The A Team cancels an event, we will credit your account.
3.6 Class Cancellation by The A Team – Should a class need to be cancelled due to The A Team being unable to provide an alternate teacher or rearrange the class, your Class Manager account will be credited. Unfortunately, The A Team cannot offer a refund if you are unable to attend the rearranged class unless there is a direct clash with a class you already attend.
3.7 Force Majeure Events – The A Team is unable to provide refunds for any cancellations or missed classes due to a Force Majeure event, which refers to any event beyond our control, including but not limited to acts of God, interruption of power or other utilities, acts of civil or military authority, national emergencies, explosion, flood, accident, earthquake, fire, notifiable disease, war, or riot. The A Team will make every effort to rearrange the class where possible, but if this is not feasible, we are not obliged to credit any account.
4. Clothing
4.1. The A Team branded merchandise is available to order here and uniform items here. See our Uniform Policy for further details.
4.2 Only selected items and limited sizes are kept in stock at the studio in Accrington. Please check availability before visiting.
4.3 All students must wear appropriate The A Team merchandise/uniform for their chosen dance style. This must be purchased within the first subscription month with us.
4.4. For safety reasons, no jewellery or accessories should be worn. Dancers will be asked to remove any jewellery or accessories before participating.
4.5 Correct uniform, including footwear, must be worn at every session.
4.6 Hair must always be tied back during classes.
4.7 Any student wishing to take part in our showcases or competitions will be required to purchase or hire costumes and tickets.
5. Classes and Performances
5.1. The A Team strives to provide the best training with a balance of fun and discipline. If a student is repeatedly disruptive, a verbal warning will be given. Continued disruption will result in a discussion with the parent/guardian.
5.2 Promotional photos and videos may be taken throughout the year during classes. If you do not wish for your child to participate, please submit a written request via email to [email protected]. We may also collaborate with external media companies in line with our Data Protection Policy.
5.3. Our annual performance will be professionally recorded. Personal cameras and recording devices are not allowed.
5.4. Mobile phones are not permitted during classes. If a student is found using one, it will be confiscated and returned at the end of the session. Phones are only allowed if used for learning purposes.
5.5. We advise against bringing valuables (e.g., phones, jewellery etc.). The A Team is not liable for any lost or damaged items. Please ensure all belongings are clearly labelled.
5.6. Children will not be allowed to leave the building without a parent/guardian (unless arranged otherwise). Child safety is a top priority.
5.7. The A Team is not responsible for any injuries incurred during class. Teachers will ensure students learn in a safe and appropriate manner.
5.8. If you will be late to pick up your child, please inform the studio. Late pick-up charges may apply.
5.9. To add or drop a class, please confirm in writing via email to [email protected].
5.10. The A Team employs industry professionals to teach classes. If a scheduled teacher is unavailable, an alternative teacher will be provided. Teachers may rotate and change at the discretion of management.
5.11. If a parent/carer discloses additional needs information to us, The A Team will work closely with parents/carers to provide additional provisions where possible. However, The A Team is unable to provide 1-to-1 support to students.
6. Attendance
6.1. Parents/guardians must notify The A Team of a student’s absence via email ([email protected]) to update the register. If no reason is provided, the absence will be marked as “unknown” and may impact the student’s attendance record.
6.2. Students are required to maintain at least 80% attendance to ensure adequate training and progress.
6.3. Poor attendance may result in exclusion from performances and events.
6.4. Exam entry is at the teacher’s discretion and is based on reaching the required standard. Exams may be cancelled if attendance drops during final preparation stages.
6.5. Students must arrive on time to participate safely. Those arriving more than 10 minutes late may be asked to observe the class to prevent injury.
6.6. A responsible adult must accompany students into the building and remain with them until their class begins. The A Team is not responsible for students until they are collected by their teacher for class. Students are not permitted to wait unattended between classes.
6.7. At the end of class, a responsible adult must collect the student from the building unless written permission is provided via email ([email protected]) for the student to leave alone. The A Team is not responsible for students after they leave class.
7. Discipline
7.1. Disruptive or unruly behaviour in class, such as failing to follow instructions or causing unnecessary interruptions, will not be tolerated.
7.2. The A Team fosters a positive learning environment by teaching boundaries and setting examples to build confidence and mutual respect.
7.3. Abusive or disrespectful behaviour from students or parents toward staff or others will not be tolerated.
7.4. Persistent disruptive or aggressive behaviour, even after warnings, may result in termination of membership.
7.5. The A Team has a zero-tolerance policy on bullying. All students, parents, and guardians must treat one another, staff, and other families with kindness and respect, both in class and beyond. Please refer to our Anti-Bullying Policy for further details.
8. General
8.1. It is the responsibility of the parent/guardian to disclose any medical conditions upon registration and to update us promptly with any changes. This ensures The A Team is fully aware of health considerations for student safety and parent peace of mind.
8.2. The A Team communicates via email, social media, and phone/text. Parents/guardians are responsible for staying up to date with all relevant information, including updates posted on social media or notice boards. Please check your spam/junk email folders regularly to avoid missing important messages.
8.3. Physical contact between teachers and students, or between peers, may occasionally be necessary for safe instruction and support. The A Team promotes safe practices and ensures all interactions are conducted professionally.
8.4. Participation in events is always optional; however, competitive team members are expected to attend all competitions in which their team is competing. Failure to attend more than one competition per season without a valid reason may result in the dancer being asked to leave the team.
If you have any questions or need further assistance, please contact us at [email protected], and we’ll be happy to help.
By signing up to our classes, you confirm you agree to these Terms & Conditions.
With thanks,
The A Team