Terms and Conditions

General

 

ArtVille Pro is committed to providing exceptional service in a timely manner. Unfortunately, when a customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellation have an impact on service quality while punishing customers who may show up earlier. For these reasons, ArtVille Pro has implemented general and cancellation policies that will be strictly observed.

 

General Liability

ArtVille Pro accepts no responsibility for any loss or damage to personal items from the classes, waiting area or changing rooms.

 

All students are expected to conduct themselves sensibly during class and show respect to fellow students and teachers.  Disruptive behavior will not be tolerated.    

 

Communicating With Parents

We use Class Manager Application for our emails, billing and updates.  In addition to this, we post all information and copies of newsletters on the website; please check regularly to ensure you are up to date. 

 

Complaints Procedure

If you have any queries, concerns or complaints at any time, please do not hesitate to contact us.  However, we ask that you do not disturb instructors whilst teaching. Please make arrangements at reception and the teacher will contact you as soon as they can. If you have an official complaint, you can put it in writing with our office manager.

 

Discipline & Behavior

We teach our students in a structured environment and encourage excellent behavior and knowledge of etiquette.  We do, however, reserve the right to dismiss a student who is considered to be consistently disruptive.  We will also advise parents if a child is not yet ready to join a structured class. Usually, an alternative is offered or it is suggested to try out again when the child is a little older.

 

Private Lessons 

Private lessons are available for most activities.  Lessons can be arranged with the individual instructor and the studio space is booked for the lesson.

 

Class Progression

Students are assessed at regular intervals by the teacher and may be moved up to the next class.  It is at the discretion of the teacher to monitor the progress of the student.  Classes are assessed based on age and ability.  If you have any queries, please do not hesitate to ask at any time.        

 

 

Timetable

ArtVille Pro reserves the right to alter the timetable at any given time. If classes are unable to run in person due to staff or customer isolation or center closures, they will be rescheduled or livestreamed.

 

 

Cancellation

• ArtVille Pro reserves the right to cancel these conditions, classes or events at any time before the commencement of any term.
• In the event of such a cancellation, ArtVille Pro will refund any fees paid in respect of that term’s sessions.
• In the case of individual sessions being cancelled, ArtVille Pro will either credit the fee or refund the fees attributable to each session, if the session cannot be made up elsewhere or provided online.

Sickness

You are solely responsible to ensure not sending your child to class if he or she is sick. If your child has had a temperature or vomited in the previous 24 hours, do not attend class!  If you or anyone in your household have experienced symptoms of a virus infection or illness, please do not attend the studio.  

Any teacher at ArtVille Pro can refuse entry or send home a child if the child appears to be ill with either a temperature, rash or serious illness.

 

Photography and Film for Publicity

Photography and/or film may be made during class/performance by teachers/members of staff only. Photographs and/or film for publicity are to be found on our website, social media, photographs, posters and/or flyers only.  If you do not consent, please specify to opt out before registering your student or submit your request in writing to us.  

 

Parents’ Responsibilities

• Kindly make sure all parents/ students’ contact details are up-to-date and provide several contact numbers in case of emergency. 
• Kindly make sure the child attends class in appropriate clothing.  All personal items should be tagged.
• The footwear worn at the dance studio may not be worn outside.  Alternative footwear should be worn to and from class.
• Hair is to be of an appropriate style for class. Hair should be brushed and secured off of the face, neck and eyes, thus not causing a distraction to the dancer.
• Prior to the start of class, ensure that the student has been to the toilet (needed or not) to avoid accidents and disruption of the class for the other dancers in attendance and the teacher.
• Children should be changed in an appropriate discreet area where possible in a respectful and modest way where possible (children are not allowed to be running around in underwear or naked especially in communal areas).
• Parents are requested to deliver to and collect students directly from the teacher in a calm and orderly fashion.
• Parents are kindly requested to make the teacher aware of unusual circumstances that may affect the student’s wellbeing, i.e., death of a family member, divorce or any other situation, as well as any medical conditions, any learning difficulties such as, nut allergies, epilepsy, asthma, diabetes, etc. and any conditions that may need special attention.

 

Class Fees

 

-       A registration fee is paid by each member upon enrollment. Enrollment occurs on a yearly or trimester basis. 

 

-        Drama, Music, Arts, Dance -Fitness, Classical Ballet Studios fees are billed on trimester basis. 

 

-     Memberships run throughout the year.  Please be aware that you are paying for a membership place in the class. 

 

Fees are non-refundable if a student is absent from classes or on holiday.  Weekly payments are not accepted. All bills will be electronically mailed to parents or students with the calculation of any applied discounts. Currently, all payments should be made in cash only until further notice.

 

 

Discounts

 

We offer a 5% sibling discount.  Attending multiple classes offers additional discounts.  The system will automatically calculate your discount on your monthly bill and you shall be informed accordingly. 

 

 

Furthermore: 

 

• Classes are billed at the beginning of each trimester..
• Fees are non-refundable but can be carried forward.
• For cancellations, a 1-month notice is required.  
• Fees are non-refundable if the class is cancelled due to adverse weather conditions or events relating to and including a pandemic but can be carried forward depending on classes availability.
• Payments can be made in cash only, in US dollars or in market rate equivalence in Lebanese Lira on the date of payment.
• Payment should be made no later than 10 days after the invoicing date. If your fees are not paid in a timely manner, your booking might be lost due to unavailability.
• If you are having difficulties with payments, kindly speak to one of our management members and we will do our best to accommodate you.
• We reserve the right to suspend your child’s classes if payment has not been received on the due date.
• In certain circumstances, cancellation and refunds are given at management discretion.