Terms and Conditions

Code of Conduct

Expectations in respect of all Twinkling Star Ballet and Contemporary Academy

students

The aim of Twinkling Star Ballet and Contemporary Academy also referred to as TSBCA is

to ensure that all students experience dance in a fun, friendly, and safe environment. In order

to achieve this, please take note of the following guidelines. We would like to stress that these

points are of great importance in assuring the wellbeing of all students in the school. Any

student unable or unwilling to comply may be asked to withdraw from the Academy.

Rules and Regulations

Customer Incidents

Aggressive, abusive or anti-social behaviour is not tolerated from our customers or students in

any part of the premises or at any time, whether toward TSBCA Teachers, visitors or other

Dance Academy customers or students. The Dance Academy is also part of the wider Royal

Academy of Dance organisation and we therefore ask that you remember that our classes are a

place for many different people. Please conduct yourselves in an appropriate manner and

respect TSBCA teachers, visitors and policies at all times. All customer incidents will be

reported and investigated accordingly. Any customer incident reported to management may

result in their account being suspended, with the possibility of being fully withdrawn from the

Dance Academy. Serious incidents may result in immediate withdrawal from the Dance

Academy.

Punctuality

It is vital that you arrive in good time. If you are late for class, you may miss important

information and impede the learning of others. Admittance to class after the class has begun is

at the teacher’s discretion.

Attendance

Regular attendance is extremely important. If you do not attend on a regular basis, then your

development and that of the class will be affected.

Discipline

Students are expected to behave in an orderly, civilised and well-mannered way and to show

respect to their teachers, other students. Failure to comply with the rules and regulations may

result in withdrawal.

Uniform

It is extremely important that you come to classes dressed in appropriate attire which is

comfortable to move in for contemporary classes. Ballet Uniform and ballet shoes are

mandatory for ballet classes. Hair in á neat bun or tied back away from the face. No

jewellery allowed.

Personal property

You must keep valuable personal items with you at all times. TSBCA cannot be held

responsible if items go missing.

Remuneration and fees

As per the Terms and Conditions for Silver Swans classes, fees for non-syllabus classes must

be paid in advance before class OR can be invoiced and paid in advance. Fees for syllabus

classes will be invoiced and fees must be paid before the first class of each term. Failure to

pay may result in withdrawal.

Safeguarding

TSBCA has a ‘duty’ of care’ to provide a safe environment for and to promote the health and

well-being of children under the age of 18 years and vulnerable adults. TSBCA will take all

reasonable steps to ensure that safeguarding and promoting the welfare of children and

vulnerable adults is embedded in our contact with them through the training and activities we

provide. TSBCA believes that the welfare of the child is paramount, and that all children and

vulnerable adults regardless of age, disability, gender, race, sexual orientation or identity, or

religious belief have the right to equal protection from all types of harm or abuse.

Data Protection Policy

TSBCA staff are not at liberty to disclose any information relating to other Dance Academy

students. Student information is confidential and retained in accordance with the Royal

Academy of Dance Data Protection Policy. TSBCA’s Privacy Policies are outlined in our

Terms and Conditions and can be found on the RAD website.

Visual and Social Media

TSBCA will not publish or post any images (static or moving) of children under the age of 18,

online without prior written consent (and then with minimal personal information). We ask

that all parents, guardians and students ensure that they use social media and the internet in a

safe and positive way while on TSBCA premises and while on WIFI. This includes the way

in which the TSBCA is represented when posting, commenting and blogging on any website.

Please report any concerns regarding this subject to your teacher.